Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: FixMe.IT
What type of encryption does FixMe.IT use?FixMe.IT Security
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uses industry-standard 256-bit encryption transmitted over a secure SSL connection.
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FixMe.IT utilizes TLS 1.2 transport security with an industry-standard 256-bit AES encryption algorithm.
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Question on: FixMe.IT
Is FixMe.IT secure?FixMe.IT Security
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Yes its secure
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FixMe.IT provides a completely secure way of accessing remote computers, transferring files and screen-sharing:
- You don't have to open any ports or adjust your network security settings.
- All session and visual data, as well as keyboard and mouse control are encrypted with the industry-standard 256-bit encryption and are transmitted over a secure SSL connection.
- The end-user is given full control over remote sessions and can always observe what's happening on their screen
- All FixMe.IT certificates are issued by the Comodo Group, a global leader in internet security.
- You may opt for two-factor authentication to create an additional layer of security for your FixMe.IT account.
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Question on: FixMe.IT
How many remote users can I connect to simultaneously using my seat?FixMe.IT Pricing
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Personally I have never hit the limit yet but from my understanding its 150 systems.
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You can connect to an unlimited number of remote users simultaneously with a single seat.
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Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Winter 2026
G2 Report: Momentum Grid® Report

