Remote Support Software Resources

The agent itself is brandless, has nothing to identify it with Atera. When activated to open a ticket the first thing the user will see will be your brand (The MSP brand) on the ticket form that will pop-up.

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We are in MS Azure, that in itself has an uptime commitment of 99.95% per instance and we have implemented load balancing and fail-over between two geographical regions so the probability that both will go down at the same time is almost null. Additionally, Microsoft implements the most advanced quality and security methodologies.

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It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The Ticket Dashboard in Atera is equivalent to a Prioritized To-Do list. There is a very easy way to review an Alert and with one click transfer it into a ticket to be handled, tracked, billed etc.

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