Remote Support Software Resources

Articles, Discussions, and Reports to expand your knowledge on Remote Support Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.

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Remote Support Software Articles

What Is Remote Support? How It Helps Solve IT Problems

Few things are as frustrating as being just hours away from a deadline and having your technology betray you.

by Mara Calvello

Remote Support Software Discussions

Question on: Zoho Assist

The lag time to connect is REALLY slow. Anything I can do to improve that?

Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I had a discussion with Zoho R&D team and this is not something you can improve by changing your settings. Let's speak honestly; Zoho Assist have some slight performance issues, but I am still 100% pleased with this product because of it extremely low price if you compare with other business solutions such as Team Viewer, GoToAssist, etc. I can definitely live with some lower performance if the cost remains lower by 75% like it is. Have a great day!

Answered: Simon Castonguay on November 15, 2019

Hi Cindy, I'm with Simon on that, some times it can be laggy, but I get that with TV and Goto as well, also n-able. Setting adjustment can help, when really bad. Hope that helps some what.

Answered: Bill Kennedy on November 28, 2019

"I'd assume the "lag" is due to server capacity and location neither of which are under the end user's control." related Zoho Assist

Answered: Glenn Dobson on November 29, 2019

The only lag I've ever gotten is the lag it takes to connect to the remote machine. But once connected, I've never experienced a lag. Perhaps look into speeding up your connection?

Answered: Lisa Thompson on December 2, 2019

@Lisa Thompson, I am on a full Gigabit (duplex) fiber line at both work and home and it doesn't improve the connection delay, it have nothing to do with internet speed. It's more a matter on how Zoho Assist are designed and first of all, the remote computer owner have a slight delay (like 5 seconds) to cancel/block the incoming connection. So just this slight rejection delay is also part of the overall connection delay.

Answered: Simon Castonguay on December 3, 2019

I have had similar experiences with Lisa T. It might take a few seconds to connect but once connected, there are no issues and everything works properly. I am using Bell Fibe Gigabyte internet speed with multiple users on the internet and everything seems to work great!

Answered: Greg Paliouras on January 2, 2020

I have never had an issue.

Answered: Zalmi Berger on March 9, 2020

See more answers (6)

Your answer

Question on: ScreenConnect

I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?

I would like to switch my current ScreenConnect installation to ConnectWise's Automate without losing the Access lists, and security settings that we have setup. How can I do this?

Yes you can, you need to speak with your account executive.

Answered: Ricardo Defillo Estrella on November 25, 2019

Your answer

Question on: TeamViewer

How would teanviewer connect without a fast internet?

This tool must be connected to a good internet network otherwise it does not work properly, my question is how would that problem be solved if my internet is somewhat slow?

true

Answered: Parvin Akter on October 20, 2019

true

Answered: Parvin Akter on October 20, 2019

Teamviewer requires good internet connectivity .if the internet connection is low then the session might get terminated

Answered: Faisal N on September 17, 2019

I THINK THE SOFTWARE DEVELOPER SHOULD IMPROVED ON IT SUCH THAT THE TOTAL WEIGHT WILL VERY SMALL. I MEAN SMALL KB WEIGHT WILL HELP SLOW INTERNET USERS

Answered: DANIEL AKPOLOME on September 17, 2019

Your internet is slow probably due to a slow DNS Server . I would recommend you to use ethernet instead of WiFi because it might also be probably due to large number of users accessing WiFi thus slowing down. If its none of the cases above I would recommend you to do any of the following; 1. Restart the router or modem or reduce the number of streaming downloads. 2.Reduce the number of streaming downloads. 3.Switch from wireless to wired connection. 4.Run a network performance test. I hope that helps.

Answered: Bruno Asoka on September 17, 2019

It is quite important to have an awesome internet connection to access it in full swing. Otherwise it gets halted. You should minimise other tabs while using teamviewer and keep hitting refresh after proper gaps. Don't do multitasking much if you are accessing with a low speed internet connection.

Answered: Anuj Chaturvedi on September 18, 2019

you can't if you don't have any good internet sound very rude, but it's the true :/ very luck

Answered: Danny Suarez on September 19, 2019

You can tell Teamviewer to prioritise speed over image quality - this has helped in the past when connecting to clients on a slow or unstable internet connection. It'll do the best it can (and is fairly resilient) but the issues caused by a bad net connection are common to all remote access platforms, not just Teamviewer.

Answered: Tristan Cuschieri on October 1, 2019

At best, assuming that the slow connection doesn't result in a failed connection, it would be the electronic equivalent of trying to run a foot race while wearing snow shoes; i.e., painfully slow.

Remote Support Software Resources

Articles, Discussions, and Reports to expand your knowledge on Remote Support Software

Remote Support Software Articles

What Is Remote Support? How It Helps Solve IT Problems

Remote Support Software Discussions

Remote Support Software Reports