Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: Upscope
Interactive featuresCan the support agent click and scroll for the customer?
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The support agent can click and scroll directly on the customer's screen. The customer will see a second mouse cursor appear and they can work together to navigate the website.
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Yes, they can. You can choose to control and point/click or just provide guidance.
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Question on: Upscope
No-download softwareDoes the customer or the support agent need to install software to screen share?
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Neither the customer or the agent needs to download or install any software. Upscope cobrowsing is added to your website when you first sign up. After that, there are no installs needed, allowing agents to instantly see a customer's screen in one click.
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Question on: TeamViewer
How to transfer files from pc to pcWhat's the easiest and quickest way to do this
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Teamviewer has a feature to transfer files between the two connected computers. After making a remote connection, look for the File Transfer icon on the top menu bar. Look at https://community.teamviewer.com/t5/Knowledge-Base/How-can-I-transfer-files-with-TeamViewer/ta-p/3780
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Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Winter 2026
G2 Report: Momentum Grid® Report

