Remote Support Software Resources

We are in MS Azure, that in itself has an uptime commitment of 99.95% per instance and we have implemented load balancing and fail-over between two geographical regions so the probability that both will go down at the same time is almost null. Additionally, Microsoft implements the most advanced quality and security methodologies.

It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The Ticket Dashboard in Atera is equivalent to a Prioritized To-Do list. There is a very easy way to review an Alert and with one click transfer it into a ticket to be handled, tracked, billed etc.

uses industry-standard 256-bit encryption transmitted over a secure SSL connection.