Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: ISL Online
Can I access unattended computers?Yes, you can. ISL Online license includes remote support and remote access software.
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Answered: leonardo ronzitti on January 2, 2024
Yes, you can. ISL Online license includes remote support and remote access software. You can either connect with your client by giving them a session code or install a remote agent on a remote computer and access it anytime on your own.
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Question on: ISL Online
Is ISL Light secure?Yes, ISL Online enables two-factor authentication, integrates with external authentication services, guarantees AES 256-bit end-to-end encryption, exportable audit logs and automatic session recording.
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yes; it uses secure protocol in coomunications
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At ISL Online we’re obsessed with keeping your data safe and secure. Our information security management systems are based on the globally recognized ISO/IEC 27001:2013 standard.
ISL Online enables two-factor authentication, integrates with external authentication services, guarantees AES 256-bit end-to-end encryption, exportable audit logs and automatic session recording.
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Question on: ISL Online
How many remote users can I support with one license?With one license you can support an unlimited number of users, connect to an unlimited number of remote computers, install ISL Light on an unlimited number of workstations and create an unlimited number of operators within your company.
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depend on how many concurrent license you have; if you have only one you have to clone one assistence to support a new case
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With one license you can support an unlimited number of users, connect to an unlimited number of remote computers, install ISL Light on an unlimited number of workstations and create an unlimited number of operators within your company. One license allows you to start one remote session at a time. With two licenses, you can start two simultaneous sessions and so on.
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Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Winter 2026
G2 Report: Momentum Grid® Report
