# Best Remote Monitoring & Management (RMM) Software - Page 4

## How Many Remote Monitoring & Management (RMM) Software Products Does G2 Track?

**Total Products under this Category:** 55

### Category Stats (Aug 2026)

- **Average Rating:** 4.53/5 (↑0.02 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** RMM Central (+8.33%) - Among all products in this category, RMM Central recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Remote Monitoring & Management (RMM) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 18,000+ Authentic Reviews
- 55+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Remote Monitoring & Management (RMM) Software
 ![G2 Grid® for Remote Monitoring & Management (RMM) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-monitoring-management-rmm/grids.png?focus%5B%5D=25671&focus%5B%5D=16222&focus%5B%5D=126474&focus%5B%5D=2397&focus%5B%5D=70792&focus%5B%5D=68034&focus%5B%5D=67528&focus%5B%5D=101553)

Highlighted products: NinjaOne, Atera, Acronis Cyber Protect Cloud, TeamViewer, Action1, Datto RMM, N-able N-central, and Syncro.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-monitoring-management-rmm/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=atera&focus%5B%5D=acronis-cyber-protect-cloud&focus%5B%5D=teamviewer&focus%5B%5D=action1&focus%5B%5D=datto-rmm&focus%5B%5D=n-able-n-central&focus%5B%5D=syncro)

**Sponsored**

### CyberFOX AutoElevate

CyberFOX AutoElevate is a privileged access management (PAM) solution built for IT professionals, and security teams to help them secure administrative access across Windows and Mac environments while keeping users productive. It simplifies the process of removing local admin rights and gives teams centralized control over user privilege requests, rules automation, and remote access management. With AutoElevate, organizations can adopt a least privilege security model, improve response times for privilege requests, and reduce support burden related to local admin rights. The software works with existing tools and fits into broader security stacks to strengthen access control and reduce attack surface exposure. CyberFOX AutoElevate helps remove unnecessary admin rights from user accounts, reduce security risk, and make it easier to enforce least privilege principles. It supports daily IT operations while strengthening defenses against malware, credential misuse, and unauthorized software installs. As part of the CyberFOX security platform, AutoElevate works alongside Password Management, Endpoint Privilege Control, SASE (Secure Access Service Edge), and DNS Filtering solutions to help organizations secure identities, endpoints, applications, and network access through a layered security approach. Together, these solutions help IT teams reduce risk, improve operational efficiency, and strengthen their overall cybersecurity posture. Start Your CyberFOX Free Trial: Experience how CyberFOX helps secure privileged access, passwords, remote connectivity, and DNS activity through a unified portfolio of identity and access security solutions. No credit card required. U.S.-based support team. Guidance from certified cybersecurity consultants. Transparent pricing with no automatic annual renewals.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1717&secure%5Bchosen_at%5D=2026-08-12T16%3A58%3A21Z&secure%5Bdisplayable_resource_id%5D=1161&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1161&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1212091&secure%5Bresource_id%5D=1717&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-monitoring-management-rmm%3Fpage%3D4&secure%5Btoken%5D=bb34ce4866843618fb649aa829341e00f15800d5b0a2c5d11f99992e3a460b98&secure%5Burl%5D=https%3A%2F%2Flp.cyberfox.com%2Ffree-g2-offer-cyberfox-autoelevate-trial%3Futm_medium%3Dcpc%26utm_source%3Dg2%26utm_campaign%3Dautoelevate_g2_trial_2026&secure%5Burl_type%5D=custom_url)

### [LynxTrac](https://www.g2.com/products/lynxtrac/reviews)

LynxTrac is a modern, cloud-based Remote Monitoring and Management (RMM) platform that helps IT teams and MSPs proactively monitor, automate, and secure their infrastructure. It combines real-time monitoring, log intelligence, remote desktop, and IT automation into one powerful SaaS platform — enabling IT professionals to detect issues early, deploy fixes automatically, and ensure continuous uptime across servers, applications, and endpoints. Built for scalability and simplicity, LynxTrac provides: - Centralized monitoring of servers, endpoints, and network components - Live log analysis and anomaly detection to pinpoint issues faster - Automation workflows for patching, deployments, and service recovery - Remote access & file management for instant troubleshooting - Custom alerts, dashboards, and reports for full operational visibility Whether you’re an MSP managing multiple clients or an enterprise IT team maintaining critical systems, LynxTrac helps you reduce downtime, improve efficiency, and simplify IT operations — all from a single, intelligent dashboard.

#### Who Is the Company Behind LynxTrac?

- **Seller:** [Pixbots](https://www.g2.com/sellers/pixbots)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c6f4dff077d07c387fe1b25238ea04839154ed55d608be13cd911bfbaecfd395&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flynxtrac%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Medulla](https://www.g2.com/products/medulla/reviews)

Medulla Open Source RMM — Secure Real-Time Workstation Management Medulla is an open source RMM (Remote Monitoring and Management) platform built for IT teams, MSPs, and businesses. It delivers secure, real-time control of workstations using the XMPP protocol, offering a sovereign, cost-effective alternative to proprietary tools. Medulla enables real-time monitoring and centralized management of all workstations from a single dashboard. Communications between the management console and agents are encrypted, instant, and reliable. Designed for compatibility with Windows and Linux, Medulla supports local hosting and compliance with every data sovereignty requirements by design. Key Benefits • Centralized Control — Manage every device from one intuitive dashboard. • Real-Time Monitoring — Instant alerts and live status to prevent downtime. • Enhanced Security — End-to-end encryption for all management traffic. • Scalability — From small offices to multi-site enterprises. • Cost Efficiency — Eliminate expensive vendor licenses with an open source model. • Sovereign by Design — Meets national sovereignty expectations for data and infrastructure. Use Cases France and Paris Medulla is ideal for public institutions, hospitals, schools, local authorities, companies and MSPs in that require a controllable, locally hosted RMM solution. It integrates with open source ITSM tools such as OCS and GLPi for full asset and service management. Trusted by IT Leaders Organizations cite Medulla for its cost efficiency, responsiveness, and ability to manage very large fleets. Examples include multi-subsidiary deployments with hundreds of thousands of endpoints and millions of annual updates, integrated into open source ITSM ecosystems. Get Started Experience sovereign, secure workstation management with Medulla. Deploy a flexible RMM that reduces costs and restores control over your IT estate. Official site: https://medulla-tech.io Documentation: https://docs.medulla-tech.io GitHub: https://github.com/medulla-tech

#### Who Is the Company Behind Medulla?

- **Seller:** [Medulla](https://www.g2.com/sellers/medulla)
- **Year Founded:** 2008
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0130156107299eb198259683a7069daa54bd0a50494456b149554d6dfebaa522&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmedulla-rmm%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [Monaveo](https://www.g2.com/products/monaveo/reviews)

Monaveo RMM is a remote monitoring and management platform built for managed service providers and internal IT teams to monitor, manage, and support endpoints across multiple client organizations from a single console. Core capabilities include: - Endpoint monitoring — a cross-platform agent (Windows, macOS, Linux) collecting hardware and software inventory, disk/RAID and SMART health, services, event logs, local users, and performance data. - Alerting and automation — customizable alert profiles with sustained-condition thresholds and automated script-based remediation. - Patch and software management — operating system patching, third-party application updates, and software deployment. - Remote access — secure, on-demand remote desktop sessions to managed devices. - Helpdesk and ticketing — ticket management with SLA tracking, customer satisfaction surveys, and inbound email integration. - Asset and network management — device inventory, SNMP-based network device discovery, and switch/port mapping. - Endpoint backup — scheduled, encrypted file and folder backups with recovery. - Billing — subscription and usage-based invoicing, including per-country tax handling and per-site billing. - Multi-tenancy and security — role-based access control, multi-factor authentication, per-tenant isolation, and a white-label customer portal. Monaveo RMM is available through a web dashboard and mobile applications for iOS and Android.

#### Who Is the Company Behind Monaveo?

- **Seller:** [Monaveo](https://www.g2.com/sellers/monaveo)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=63c01725f3cad1263be5eeaf515896f482d8d97344a160939590f423fd4f8112&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fmonaveo&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [OpenFrame](https://www.g2.com/products/flamingo-openframe/reviews)

OpenFrame is an AI-first, unified platform that helps MSPs take control of their tech stack. It brings your core tools together with AI copilots that handle routine operations like password resets, storage cleanup, monitoring, and incident response, so technicians can focus on strategic, billable work. Built as an alternative to expensive, fragmented stacks like ConnectWise and Kaseya, OpenFrame gives MSPs full visibility and control without the vendor tax. One platform covers RMM, remote access, MDM, patch management, PSA, documentation, and monitoring, so you scale without surprise price hikes. Key capabilities include remote monitoring and management, device tracking across Windows/macOS/Linux, patch management, PSA ticketing, endpoint security, and AI-assisted troubleshooting through two copilots: Mingo, which proposes fixes for your technicians to approve, and Fae, which deflects L1 tickets at the endpoint. OpenFrame is designed for MSPs who care about margins, flexibility, and owning their infrastructure, not renting it.

#### Who Is the Company Behind OpenFrame?

- **Seller:** [Flamingo](https://www.g2.com/sellers/flamingo-8678ae20-6f13-4b67-b073-de3045228a73)
- **Year Founded:** 2025
- **HQ Location:** Miami, US
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bec92d9d04d448472d18cfdce51a979f3ee7083c04a0213a1bfa50b88dfa3389&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fflamingo-run%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

### [OpsMerge](https://www.g2.com/products/opsmerge/reviews)

OpsMerge is a Professional Services Automation platform built specifically for managed service providers. It unifies service desk ticketing, contract billing, time tracking, and asset management, in a modern interface architected for EU and US data residency from day one. Built by MSP operators, currently in private beta.

#### Who Is the Company Behind OpsMerge?

- **Seller:** [Brindleford Technologies](https://www.g2.com/sellers/brindleford-technologies)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [OwnyIT](https://www.g2.com/products/ownyit/reviews)

OwnyIT is a suite of different IT security software.

#### Who Is the Company Behind OwnyIT?

- **Seller:** [Tectonas](https://www.g2.com/sellers/tectonas)
- **HQ Location:** Ahmedabad, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e218ab012f828dfdc662654aa8772186c1925819fa9947a140d3fa1170b8f261&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftectonas&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [RFF](https://www.g2.com/products/rff/reviews)

RFF is a Windows endpoint management platform (RMM) for internal IT teams and MSPs who want fleet-wide patching, software deployment, vulnerability visibility, and remote control without the bloat or the black boxes. One lightweight agent installs with a single command, and everything RFF does to a machine is inspectable. Core capabilities: Patch and update management, including automated Patch Tuesday deployment Silent software deployment and reliable fleet-wide uninstall Vulnerability management: Windows OS-CVE detection plus installed-software CVE scanning Remote desktop with attended screen control and file transfer, and unattended access for lights-out support Configuration Baselines: capture a known-good machine's Group Policy as readable, versioned policy, assign it to groups, and detect and fix drift Live hardware, software, and shadow-AI inventory RFF is free for your first 100 endpoints, with paid tiers for larger fleets and MSP multi-tenancy. Built by a sysadmin managing tens of thousands of Windows endpoints, for people who do the same.

#### Who Is the Company Behind RFF?

- **Seller:** [RFF](https://www.g2.com/sellers/rff)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [RGSystem](https://www.g2.com/products/rgsystem/reviews)

La plateforme centralisée des professionnels de l’IT en mode SaaS

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate RGSystem?

- **Ease of Admin:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind RGSystem?

- **Seller:** [RGSystems](https://www.g2.com/sellers/rgsystems)
- **HQ Location:** Lattes, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4908285b05acce82f54677cb7bc8a3029b872f2db520961e3e1d9bb5445c4b6d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frg-systemes&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of RGSystem?

**["Simple, effective, integrated, and French"](https://www.g2.com/survey_responses/rgsystem-review-6483313)**

**Rating:** 4.5/5.0 stars

_— Vincent M._

[Read full review](https://www.g2.com/survey_responses/rgsystem-review-6483313)

#### What Are G2 Users Discussing About RGSystem?

- [What is RGSystem used for?](https://www.g2.com/discussions/what-is-rgsystem-used-for)

### [Veles Software MPA Tools](https://www.g2.com/products/veles-software-mpa-tools/reviews)

MPA Tools — developed by Veles Software — is an agentless, unified endpoint-management and remote administration platform that gives IT teams full visibility and control over their device ecosystem. It allows administrators to manage Windows workstations, servers, and cloud devices — whether they are on-premises, hybrid AD-joined, or Entra/Intune-managed — from a single intuitive console, without needing to deploy agents on each device. MPA Tools offers deep integration with major Microsoft management systems — including Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM/SCCM), and Active Directory / Entra ID — consolidating device health, compliance, configurations, and operational data across different environments. Key capabilities include real-time health and status visibility, remote diagnostics and remediation (event logs, file system browsing, service and registry management, PowerShell execution, reboots, patch deployment), configuration comparison across devices, and automation via custom workflows. A modern differentiator is built-in AI support — MPA Tools can interpret error codes (even uncommon ones), analyze configuration and health data, and provide intelligent actionable insights, reducing troubleshooting time and enabling faster issue resolution. In sum, MPA Tools is designed to simplify and streamline endpoint management and IT administration: it removes overhead (no agents or backend infrastructure required), delivers a comprehensive environment-wide overview, and empowers IT teams to respond to issues proactively — all of which helps reduce operational costs and minimize downtime, while preserving security and compliance.

#### Who Is the Company Behind Veles Software MPA Tools?

- **Seller:** [Veles Software](https://www.g2.com/sellers/veles-software)
- **Year Founded:** 2008
- **HQ Location:** Calgary, CA
- **Twitter:** @VelesSoftware  
11 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e4d7771df620495664dcbf7ebb0347b11e51789321e20682f7c70e5d7717aab4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fveles-software-ltd-%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Zecurit](https://www.g2.com/products/zecurit/reviews)

Zecurit is a cloud-based endpoint management platform designed for IT teams and service providers to centrally manage and secure organizational devices. The platform provides real-time visibility into hardware and software inventory, streamlined software deployment, remote device actions, configuration enforcement, endpoint monitoring with alerts, automation and scripting, compliance reporting, and device enrollment through a single centralized console.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Zecurit?

- **Ease of Admin:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Zecurit?

- **Seller:** [Zecurit](https://www.g2.com/sellers/zecurit)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b8a45a706a365f55e906698cd9291608c8cfc154034917be19329e40ac699e7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzecurit&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small

#### What Do G2 Reviewers Say About Zecurit?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **outstanding customer support** of Zecurit, noting their responsiveness and willingness to assist promptly.
- Users appreciate Zecurit for its **easy device monitoring** , highlighting its clear reports and user-friendly interface.
- Users appreciate the **easy-to-use interface** of Zecurit, highlighting its clarity and accessibility for all users.
- Users value the **effective risk management** of Zecurit, facilitating better software usage tracking and license optimization.
- Users love the **simple setup process** of Zecurit, appreciating the effortless installation and user-friendly interface.

##### Cons

- Users find Zecurit suffers from **integration issues** , facing challenges with limited 3rd party compatibility and no mobile access.
- Users find Zecurit lacking due to **missing features** , such as no mobile apps and limited third-party integration.

#### What Are Recent G2 Reviews of Zecurit?

**["Effortless IT Asset Management with Zecurit"](https://www.g2.com/survey_responses/zecurit-review-12053277)**

**Rating:** 5.0/5.0 stars

_— Harish T._

[Read full review](https://www.g2.com/survey_responses/zecurit-review-12053277)

**["Excellent ITAM Features & Affordable"](https://www.g2.com/survey_responses/zecurit-review-11872104)**

**Rating:** 5.0/5.0 stars

_— Verified User in Electrical/Electronic Manufacturing_

[Read full review](https://www.g2.com/survey_responses/zecurit-review-11872104)

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[Browse Remote Monitoring & Management (RMM) Themes](/categories/remote-monitoring-management-rmm/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated April 10, 2026

Remote monitoring and management (RMM) software allows IT teams and managed service providers (MSPs) to remotely oversee, control, and maintain systems, networks, and devices from a centralized dashboard, enabling proactive issue detection, automated remediation, and efficient management of distributed IT infrastructures without requiring on-site access.

### Core Capabilities of RMM Software

To qualify for inclusion in the Remote Monitoring and Management (RMM) category, a product must:

- Monitor IT assets such as endpoints, servers, mobile devices, and applications
- Provide basic network visibility such as endpoint connectivity and uptime checks
- Discover and track IT-related issues through automated alerting and thresholds
- Provide secure remote access and control of endpoints for diagnostics, maintenance, and user support without physical presence
- Support the automation of recurring IT maintenance tasks such as deploying scripts, managing services, or executing batch operations across multiple endpoints
- Support patch management for OS and application updates
- Provide asset inventory and configuration management
- Generate real-time alerts and notifications
- Offer centralized dashboards and reporting tools

### Common Use Cases for RMM Software

Internal IT departments and MSPs use RMM software to maintain continuous system performance and address issues before they impact users. Common use cases include:

- Monitoring distributed endpoints and servers from a single dashboard to ensure uptime and performance
- Automating patch deployment and routine maintenance tasks across multiple devices without manual intervention
- Proactively detecting and remediating issues before they escalate into outages or service disruptions

### How RMM Software Differs from Other Tools

RMM tools work in the background monitoring systems and handling routine maintenance, while [help desk software](https://www.g2.com/categories/help-desk) and [service desk software](https://www.g2.com/categories/service-desk) manage user-facing communication and issue tracking. RMM platforms often integrate directly with these tools so that performance data, alerts, and asset details automatically feed into ticketing systems, creating a proactive, data-driven approach to IT service management when the two are paired together.

### Insights from G2 on RMM Software

Based on category trends on G2, remote endpoint access and automated patch management stand out as the most valued capabilities. These platforms deliver reductions in on-site support visits and improved mean time to resolution as primary outcomes of adoption.

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