# Best Public Works Software - Page 7 *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Local governments use public works software to manage public buildings, spaces, and services, as well as public assets and infrastructure. Public works software helps local governments keep local buildings and infrastructure safe for citizens. It can also help improve community development by managing important infrastructure projects. Public works solutions can reduce operational costs by optimizing asset and personnel allocation. While basic asset management features are usually included, integration with [CMMS](https://www.g2.com/categories/cmms), [EAM](https://www.g2.com/categories/enterprise-asset-management-eam), or [facility management](https://www.g2.com/categories/facility-management) is also offered for complex needs. To manage communications with citizens, public works software often integrates with [CRM](https://www.g2.com/categories/crm), [customer service](https://www.g2.com/categories/customer-service), or call center solutions. To qualify for inclusion in the Public Works category, a product must: - Track assets, buildings, spaces, and infrastructure that the local government is responsible for - Provide basic asset and facility management features for maintenance, repairs, or installations - Include project management features to optimize resource utilization and track milestones - Deliver basic features or integration for back office such as [accounting](https://www.g2.com/categories/accounting), customer management, or [human resources](https://www.g2.com/categories/hr) - Ensure compliance with local and national regulations on safety, security, privacy, and the protection of the environment - Collaborate with vendors, suppliers, and contractors in a transparent and efficient manner - Manage data for assets or projects, and deliver dashboards to monitor operations and their efficiency ## G2 Grid® for Public Works Software ![G2 Grid® for Public Works Software plotting products by satisfaction and market presence](https://www.g2.com/categories/public-works/grids.png?focus%5B%5D=52460&focus%5B%5D=53554&focus%5B%5D=27640&focus%5B%5D=44885) Highlighted products: AccessE11, Tyler Enterprise Permitting & Licensing, OpenGov Enterprise Asset Management, and Cityworks AMS. Underlying data: [Grid® JSON](https://www.g2.com/categories/public-works/grids.json?focus%5B%5D=accesse11&focus%5B%5D=tyler-enterprise-permitting-licensing&focus%5B%5D=opengov-enterprise-asset-management&focus%5B%5D=cityworks-ams) ## How Many Public Works Software Products Does G2 Track? **Total Products under this Category:** 96 ### Category Stats (Jul 2026) - **Average Rating**: 3.85/5 The average rating of products in this category, based on all submitted ratings *Last updated: July 14, 2026* ## How Does G2 Rank Public Works Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100+ Authentic Reviews - 96+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Public Works Software Is Best for Your Use Case? - **Highest Performer:** [AccessE11](https://www.g2.com/products/accesse11/reviews) - **Easiest to Use:** [AccessE11](https://www.g2.com/products/accesse11/reviews) - **Top Trending:** [Tyler Enterprise Permitting & Licensing](https://www.g2.com/products/tyler-enterprise-permitting-licensing/reviews) - **Best Free Software:** [OpenGov Enterprise Asset Management](https://www.g2.com/products/opengov-enterprise-asset-management/reviews) --- **Sponsored** ### Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=472&secure%5Bchosen_at%5D=2026-07-14T17%3A35%3A15Z&secure%5Bdisplayable_resource_id%5D=1379&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=18969&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=18969&secure%5Bresource_id%5D=472&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpublic-works%3Fpage%3D5&secure%5Btoken%5D=5b06c243aa77b379abbde96acac2d01e859092f45a35f04f4b64513dde746679&secure%5Burl%5D=https%3A%2F%2Fuserback.io%3Futm_source%3Dg2%26utm_medium%3Dmarketplace%26utm_campaign%3Dpaid&secure%5Burl_type%5D=custom_url) --- ## What Is Public Works Software? [Vertical Industry Software](https://www.g2.com/categories/vertical-industry)