Best Online Reputation Management Software - Page 27

Sanctions Check for Zendesk

Easily find out about your clients' reputation with just a few clicks! It can be time-consuming to check if someone is under sanction, and you usually have to visit multiple websites and enter lots of information. But now, with the new Sanctions Check app for Zendesk Support, you can speed up this process. This app helps you show that your company is responsible and trustworthy. It also helps you comply with KYC (Know Your Customer) and AML (Anti Money Laundering) laws. Key Benefits: - Simplified Search: We make it easy for you by providing just two fields for entity or person search. All you need is a name! This saves you valuable time and allows you to focus more on customer support and sales activities. - Custom Blocklist: If you have a list of unwanted persons or organizations to avoid collaborating with, we've got you covered. Contact us, and we will add as many custom lists as you need to your existing ones. Rest assured, we guarantee the confidentiality of the information you provide. - Save Search Results: Keep track of recent agent activity, control the process, and avoid duplicate searches. You can also view the exact search date and the number of search results for each item. - Automations: To have all the necessary information right in the ticket, you can set up triggers to automatically create a private note with the search result after ticket creation. - Everything is in Zendesk: With Sanctions Check for Zendesk, you can seamlessly combine customer support activities with advanced searches in the OFAC and OFSI sanction lists. No more switching between tools or tabs. Everything is conveniently integrated within Zendesk.

Satisfact.io

Satisfact.io is a customer feedback and reputation management platform designed to help businesses proactively manage customer satisfaction and online reviews. By utilizing quick, mobile-friendly micro-surveys, Satisfact.io enables companies to detect dissatisfied customers in real-time, allowing for immediate issue resolution before negative feedback becomes public. This approach not only safeguards a company's online reputation but also enhances customer retention and overall satisfaction. Key Features and Functionality: - Micro-Surveys: Deploy concise, 30-second surveys at strategic moments to capture customer feedback efficiently. - Real-Time Alerts: Receive instant notifications when negative feedback is detected, enabling swift intervention. - Reputation Firewall: Intercept negative reviews before they are posted publicly, allowing businesses to address concerns privately. - Positive Review Redirection: Guide satisfied customers to leave positive reviews on platforms like Google, enhancing online presence. - AI-Driven Insights: Utilize artificial intelligence to analyze feedback, identify patterns, and provide actionable recommendations for improvement. - Multi-Channel Integration: Seamlessly integrate with email systems, QR codes, and website widgets to collect feedback across various touchpoints. Primary Value and Solutions Provided: Satisfact.io addresses the critical need for businesses to manage their online reputation proactively. By detecting and resolving customer dissatisfaction before it escalates to public negative reviews, the platform helps maintain a positive brand image. This proactive approach leads to increased customer loyalty, higher retention rates, and improved overall customer satisfaction. Additionally, by encouraging satisfied customers to share positive experiences publicly, Satisfact.io aids in building a strong, favorable online presence, which is essential for attracting new customers and driving business growth.

SEERAS

Seeras is a reputational intelligence platform purpose-built for governance. Unlike traditional social listening tools or basic review aggregators, Seeras analyzes reputation as a strategic asset — delivering structured, cross-source intelligence that boards, executives, and investors need to make informed decisions. The core product, the Deep Report, is a comprehensive reputational intelligence assessment that cross-references data across four pillars: legal, media, local, and employer reputation. By analyzing 100+ public sources simultaneously, Seeras detects reputational dissonances — the gaps between what an organization communicates and what independent data sources reveal. These cross-source contradictions are often invisible to traditional monitoring tools that analyze each channel in isolation. Seeras serves a distinct category: Reputational Intelligence for Governance. This is not social listening. Social listening tracks mentions. Seeras measures reputational resilience — the ability of an organization to withstand scrutiny across legal, media, community, and workforce dimensions simultaneously. The output is a Reputational Resilience Index that quantifies exposure, identifies blind spots, and informs strategic decisions at the board level. Who uses Seeras? CEOs and board members evaluating organizational risk before strategic decisions. CHROs assessing employer brand dissonances between internal perception and external signals. Private equity funds conducting reputational due diligence on portfolio companies or acquisition targets. Advisory firms integrating reputational data into governance assessments. How it works. Each Deep Report is generated through an automated multi-source analysis pipeline covering court records, regulatory filings, news coverage across national and local outlets, employee review platforms, financial databases, and public perception signals. The analysis runs in under 10 minutes and delivers a structured PDF and presentation with scored dimensions, confidence intervals, key findings, and a strategic roadmap. Key differentiators: Seeras is the only platform that cross-references legal, media, local, and employer reputation data in a single analysis — surfacing contradictions that siloed tools miss entirely. Every score includes a confidence interval based on data availability, because responsible intelligence means knowing the limits of your data. Reports are generated from public sources only, with full source citations, ensuring independence and verifiability. Built for decision-makers, not marketing teams. While most reputation tools focus on brand sentiment and social metrics, Seeras delivers governance-grade intelligence: actionable, sourced, and structured for board-level consumption. The output is a strategic asset — not a dashboard of vanity metrics. Seeras Technologies LLC is headquartered in the United States and serves organizations across North America and Europe through its Deep Report product line, including the CEO Edition for governance teams and the CHRO Edition for employer brand intelligence.

SendUsReviews

SendUsReviews is a customer satisfaction management platform. We are focused on helping small and medium appointment based businesses increase their customer satisfaction and google review profile by sending post appointment sms surveys.

ServiceFame

ServiceFame is a powerful, easy-to-use platform designed for home service businesses to grow their online reputation and win more customers. Our automated system helps you collect feedback from your customers, improve your service, and turn positive experiences into glowing Google reviews. Whether you run a cleaning company, lawn care business, or HVAC service, ServiceFame simplifies managing reviews, building trust, and boosting your business.

Shiji Reviewpro Reputation

Shiji Reviewpro Reputation by Shiji is the leading reputation management platform built for hospitality. Trusted by brands like Radisson Hotel Group, NH Hotels, and Ascott, it aggregates reviews from 140+ sources in 45+ languages and delivers powerful insights through the Global Review Index™ (GRI™), the industry-standard score. Hotels use it to monitor sentiment, benchmark competitors, automate responses with AI, and improve guest satisfaction. With custom dashboards, case management, and integrations with PMS, CRM, Google, and Booking.com, teams save time and act quickly on feedback. Scalable for single properties or global portfolios, Reviewpro Reputation helps over 60,000 hotels increase scores, improve service, and drive more revenue.

Staraudit

Staraudit is an AI-powered Google review monitoring tool built for local businesses. We help restaurants, dental practices, salons, gyms, hotels, and retail stores stay on top of their online reputation — automatically. Our platform checks your Google Maps reviews every 6 hours and sends you instant email alerts when new reviews come in. Every review is analyzed by AI for sentiment, categories, and actionable insights. Positive reviews are automatically turned into branded social media graphics ready to share on Instagram and Facebook. You also receive a professional monthly PDF report with trends, ratings, and AI-driven recommendations. Setup takes 30 seconds — just paste your Google Maps link and you're live. No technical skills needed.

Starrly

Starrly is an AI-powered Google review management platform built for UK small businesses. It pulls in your Google reviews, generates professional reply drafts using AI, and lets you approve and post them in one click. Includes a free reputation audit tool, sentiment analysis, and a Chrome extension for replying directly from Google Maps.

StarScore Pro

AI-powered reputation management for local service businesses. StarScore Pro helps local service businesses — HVAC companies, plumbers, flooring contractors, and more — manage their online reputation without the manual work. Most local businesses lose customers before they ever get a call. Not because of bad service, but because their Google rating looks weak next to a competitor who has 3x the reviews and responds to every one. StarScore Pro fixes that. What it does: • Monitors Google and Facebook reviews in real time and sends instant SMS or email alerts • Uses AI to draft responses in your voice the moment a review posts — you approve, edit, or auto-post • Automates post-job SMS review requests with a built-in satisfaction filter that routes happy customers to Google and catches unhappy ones before they go public • Calculates a proprietary RepScore (0–100) based on rating, response rate, velocity, and sentiment — so you know exactly where you stand • Benchmarks you against local competitors Who it's for: Owner-operated local service businesses that want to protect and grow their Google reputation without hiring a marketing team. Built for HVAC companies first, expanding to plumbing, flooring, and other trades.

Starworks

Starworks is a platform helping small Australian businesses automate Google review requests and respond to feedback using AI. Starworks uses AI to understand your business and send out tailored review requests to your customers to grow your online reputation.

SuperOrder

swissblade

Swissblade is reputation management software that identifies and removes online reviews violating platform guidelines and legal standards. As a Google Partner, it provides direct access to exclusive support. The platform scans review sites like Google Business Profile, Yelp, TrustPilot, Facebook, and TripAdvisor to detect non-compliant content. An initial audit requires only a business name and location, completing in seconds to flag potential violations. Legal specialists handle reporting, removal, and escalations, offering updates throughout. Services include individual review removal, full profile deletion, and continuous monitoring with alerts for new issues. Monitoring runs 24/7, with a money-back guarantee if removal fails. Processing takes 5–14 business days, with weekly updates. Swissblade complies with Swiss data protection laws and GDPR, ensuring strict privacy without analytics tracking or third-party data sharing.

Synx+

Our company, Synx Automation Private Limited, operates under the brand Synx+, offering a subscription-based SaaS platform for review management. Our business model is centered around providing businesses with an all-in-one solution to collect, manage, and respond to reviews across multiple platforms, including Google, Facebook, Booking.com, Trustpilot, and Airbnb. Businesses subscribe to one of our three pricing tiers, which grant access to various features like automated review collection, sentiment analysis, and detailed review analytics.

Tactical Moves Reviews

Tattle

Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to boost guest satisfaction, optimize operational performance, and increase revenue. Tattle shares survey prompts with your guests across all channels, encouraging them to communicate while onsite, through loyalty apps, WiFi, or digital ordering platforms. Our causation-based survey approach collects more data points than traditional tools. Your brand will uncover the factors affecting each of your operational categories, so you know exactly what to improve. Our intuitive dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact on the customer experience. Unlike other feedback tools, Tattle uses the data to automatically provide improvement opportunities by location, group, and enterprise. It’s easy to monitor the direct impact of your team’s strategy on guest satisfaction scores and the progress towards goals. You’ll also have access to reporting and analytics, giving you a full view into trends over time, even down to the location and time of day.