# Best Omnichannel Commerce Software - Page 12

*By [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)*


Omnichannel commerce software provides businesses with the means to create a seamless buying experience wherein customers can interact with them via all buying and influence channels. An omnichannel commerce product offers a unified platform that contains all the tools necessary to run multiple channels (online, mobile, in-store, social media, etc.). This helps maximize potential customer touchpoints and minimizes potential backend efforts. Any commerce business can benefit from an omnichannel solution, but it is most advantageous when combining online and brick-and-mortar channels, which are typically run very differently.

Omnichannel commerce software can and should integrate with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [retail management systems](https://www.g2.com/categories/retail-management-system), [ERP systems](https://www.g2.com/categories/erp-systems), and [marketing software](https://www.g2.com/categories/marketing). While the configuration of integrations will vary based on both the platform and the user, the overall goal is to connect all relevant sales channels. Similarly, omnichannel commerce software must manage both online and in-store channels, since multichannel retail software is primarily focused on unifying various e-commerce channels.

To qualify for inclusion in the Omnichannel Commerce category, a product must:

- Provide a platform with tools necessary to manage all channels for a commerce business
- Integrates with software for order fulfillment, cross-channel marketing, and more
- Manage and combine primarily customer-facing commerce channels
- Work with both online stores and brick-and-mortar channels such as POS
- Deliver features for B2C or B2B omnichannel commerce, or both
- Maintain product data and availability across all channels





## Top Omnichannel Commerce Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) | 4.4/5.0 (855 reviews) | Unified retail-and-digital commerce with omnichannel automation | "[Shopify Plus: Enterprise Power with a User-Friendly, Scalable Experience](https://www.g2.com/survey_responses/shopify-plus-review-12484480)" |
| 2 | [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) | 4.3/5.0 (295 reviews) | SAP-native B2B and B2C omnichannel commerce | "[Strong Enterprise Foundations, Slower Innovation Cycles](https://www.g2.com/survey_responses/sap-commerce-cloud-review-12779109)" |
| 3 | [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) | 4.4/5.0 (353 reviews) | Shopify-native unified in-store and online commerce | "[Helpful Support, Reliable POS systems, and Flexible Payment options](https://www.g2.com/survey_responses/shopify-pos-review-12706183)" |
| 4 | [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) | 4.3/5.0 (558 reviews) | Salesforce-native omnichannel commerce with AI personalization | "[Reliable and Scalable Ecommerce with Salesforce B2C Commerce](https://www.g2.com/survey_responses/salesforce-b2c-commerce-review-12711370)" |
| 5 | [Mekari Qontak](https://www.g2.com/products/mekari-qontak/reviews) | 4.7/5.0 (31 reviews) | Unified multi-channel inbox with CRM-linked automation | "[Mekari Qontak Centralizes Channels for Faster, Clearer Customer Communication](https://www.g2.com/survey_responses/mekari-qontak-review-12750544)" |
| 6 | [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) | 4.4/5.0 (285 reviews) | Salesforce-native B2B self-service ordering and account-based commerce | "[Streamlined, Customizable B2B Buying Experience with Salesforce B2B Commerce](https://www.g2.com/survey_responses/salesforce-b2b-commerce-review-12794576)" |
| 7 | [ikas](https://www.g2.com/products/ikas/reviews) | 4.5/5.0 (148 reviews) | No-code omnichannel store operations with unified POS | "[ikas Makes Launching and Managing an Online Store Simple and Efficient](https://www.g2.com/survey_responses/ikas-review-12778893)" |
| 8 | [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) | 4.2/5.0 (572 reviews) | Multichannel selling with built-in marketplace integrations | "[Amazing UX and Performance—Built Our BigCommerce Site Fast](https://www.g2.com/survey_responses/bigcommerce-review-12543407)" |
| 9 | [Feedonomics](https://www.g2.com/products/feedonomics/reviews) | 4.4/5.0 (367 reviews) | Multichannel product feed transformation and syndication | "[Reliable Platform with Excellent Support and Seamless Integrations](https://www.g2.com/survey_responses/feedonomics-review-11571913)" |
| 10 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (604 reviews) | Omnichannel contact routing with Salesforce-native intelligence | "[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)" |


## G2 Grid® for Omnichannel Commerce Software
![G2 Grid® for Omnichannel Commerce Software plotting products by satisfaction and market presence](https://www.g2.com/categories/omnichannel-commerce/grids.png?focus%5B%5D=18479&focus%5B%5D=785&focus%5B%5D=135686&focus%5B%5D=320&focus%5B%5D=68667&focus%5B%5D=605&focus%5B%5D=1283157&focus%5B%5D=706)
Highlighted products: Shopify Plus, SAP Commerce Cloud, Shopify POS, Salesforce B2C Commerce, Mekari Qontak, Salesforce B2B Commerce, ikas, and BigCommerce.
Underlying data: [Grid® JSON](https://www.g2.com/categories/omnichannel-commerce/grids.json?focus%5B%5D=shopify-plus&focus%5B%5D=sap-commerce-cloud&focus%5B%5D=shopify-shopify-pos&focus%5B%5D=salesforce-b2c-commerce&focus%5B%5D=mekari-qontak&focus%5B%5D=salesforce-b2b-commerce&focus%5B%5D=ikas&focus%5B%5D=bigcommerce)


## How Many Omnichannel Commerce Software Products Does G2 Track?
**Total Products under this Category:** 199

### Category Stats (Jul 2026)
- **Average Rating**: 4.31/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Productsup (+1.28%) - Among all products in this category, Productsup recorded the largest rating increase compared to last month
*Last updated: July 21, 2026*


## How Does G2 Rank Omnichannel Commerce Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 6,700+ Authentic Reviews
- 199+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Omnichannel Commerce Software Is Best for Your Use Case?

- **Leader:** [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews)
- **Highest Performer:** [Feedonomics](https://www.g2.com/products/feedonomics/reviews)
- **Easiest to Use:** [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews)
- **Top Trending:** [ikas](https://www.g2.com/products/ikas/reviews)
- **Best Free Software:** [BigCommerce](https://www.g2.com/products/bigcommerce/reviews)


---

**Sponsored**

### TextUs

TextUs is a performance SMS engagement platform specifically designed to assist marketers, sales professionals, and recruiters in enhancing communication and driving conversions. This innovative solution enables users to connect more effectively with prospects, customers, and candidates, ultimately leading to improved conversion rates and pipeline generation. By streamlining the communication process, TextUs helps organizations maximize their outreach efforts and achieve their revenue objectives. The platform serves a diverse audience, including recruitment agencies, corporate HR departments, and sales and marketing teams across various sectors. Marketers can leverage TextUs to send targeted campaigns, conduct A/B testing on messaging, and incorporate additional outreach channels into their outbound strategies. Sales professionals benefit from the platform by maintaining consistent communication with prospects, ensuring they remain engaged throughout the sales cycle. Recruiters can utilize TextUs to interact with potential candidates in real-time, facilitating quicker responses and fostering stronger relationships. This versatility makes TextUs an essential tool for anyone aiming to enhance their engagement strategies. TextUs offers several key features that distinguish it from other communication tools. A standout capability is its ability to send and receive text messages at scale, allowing users to reach multiple prospects and candidates simultaneously. This feature not only saves time but also increases the likelihood of receiving timely responses. Additionally, TextUs integrates seamlessly with existing customer relationship management (CRM) software and applicant tracking systems (ATS), enabling users to manage their communications within a familiar environment, thus enhancing workflow efficiency. Another significant advantage of TextUs is its analytics and reporting functionality. Users can track engagement metrics, such as response rates and message open rates, providing valuable insights into the effectiveness of their communication strategies. This data-driven approach allows organizations to refine their outreach efforts, ensuring they are targeting the right audience with the right message. Furthermore, the platform's user-friendly interface makes it accessible for individuals with varying levels of technical expertise, ensuring that teams can adopt it quickly and efficiently without a steep learning curve. TextUs stands out in the SMS marketing and engagement platform category by offering a comprehensive solution tailored to the needs of marketing, sales, and recruiting professionals. Its focus on effective communication, integration capabilities, and robust analytics empowers users to enhance their engagement strategies, ultimately driving better outcomes for their organizations.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2113&secure%5Bchosen_at%5D=2026-07-22T03%3A56%3A19Z&secure%5Bdisplayable_resource_id%5D=1781&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=61377&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=61377&secure%5Bresource_id%5D=2113&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fomnichannel-commerce%3Fpage%3D12&secure%5Btoken%5D=e83ce202b6b294d562c7426bc26d5a111ce393e7da0e386415b7dd745ff64dee&secure%5Burl%5D=https%3A%2F%2Ftextus.com%2Fplatform%2F&secure%5Burl_type%5D=custom_url)

---


## What Is Omnichannel Commerce Software?

[Commerce Software](https://www.g2.com/categories/commerce)

## What Software Categories Are Similar to Omnichannel Commerce Software?

- [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)
- [Catalog Management Software](https://www.g2.com/categories/catalog-management)
- [Order Management Software](https://www.g2.com/categories/order-management)
- [Multichannel Retail Software](https://www.g2.com/categories/multichannel-retail)
- [Inventory Control Software](https://www.g2.com/categories/inventory-control-software)
- [Retail Distributed Order Management Systems](https://www.g2.com/categories/retail-distributed-order-management-systems)
- [Online Marketplace Optimization Tools](https://www.g2.com/categories/online-marketplace-optimization-tools)