# Best Last Mile Delivery Software - Page 10

## How Many Last Mile Delivery Software Products Does G2 Track?

**Total Products under this Category:** 196

### Category Stats (Jul 2026)

- **Average Rating:** 4.55/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** eShipz (+0.92%) - Among all products in this category, eShipz recorded the largest rating increase compared to last month

_Last updated: July 28, 2026_

## How Does G2 Rank Last Mile Delivery Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 3,000+ Authentic Reviews
- 196+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Last Mile Delivery Software
 ![G2 Grid® for Last Mile Delivery Software plotting products by satisfaction and market presence](https://www.g2.com/categories/last-mile-delivery/grids.png?focus%5B%5D=124078&focus%5B%5D=77526&focus%5B%5D=1328599&focus%5B%5D=20527&focus%5B%5D=16775&focus%5B%5D=36354&focus%5B%5D=130689&focus%5B%5D=53581)

Highlighted products: Elite EXTRA, FarEye, Metrobi Delivery Management Software, project44, Route4Me, Shipsy, Lalamove, and Locus.

Underlying data: [Grid® JSON](https://www.g2.com/categories/last-mile-delivery/grids.json?focus%5B%5D=elite-extra&focus%5B%5D=fareye&focus%5B%5D=metrobi-delivery-management-software&focus%5B%5D=project44&focus%5B%5D=route4me&focus%5B%5D=shipsy-shipsy&focus%5B%5D=lalamove&focus%5B%5D=locus-locus)

**Sponsored**

### Nash

Every mile, smarter than the Last Mile. Most logistics operations are planned days in advance. Nash plans continuously, and when the day breaks the plan, Nash finds a better one. Unify decisioning and execution across your fleets, carriers, and fulfillment networks. Set your business objective, and self-optimizing, self-healing AI agents work relentlessly until you hit it. And then beat it.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2447&secure%5Bchosen_at%5D=2026-07-30T00%3A46%3A13Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1195378&secure%5Bresource_id%5D=2447&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flast-mile-delivery%3Fpage%3D10&secure%5Btoken%5D=2be8ceb3760162b4e439dbad23e06aba4e774352aef884ea9cd1005cce1b8acd&secure%5Burl%5D=https%3A%2F%2Fwww.nash.ai%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-lmd-category-2026%26utm_content%3Dcategory-page&secure%5Burl_type%5D=paid_promos)

### [HelloRoute](https://www.g2.com/products/helloroute/reviews)

HelloRoute is a last-mile delivery management platform that helps businesses plan optimized multi-stop routes, dispatch drivers, track deliveries in real time, and provide customers with live delivery updates. Operations teams can import orders, automatically optimize routes based on delivery locations and operational constraints, assign routes to drivers, capture proof of delivery, and monitor delivery performance from one platform. HelloRoute is designed for retailers, e-commerce companies, distributors, courier businesses, logistics providers, pharmacies, grocery companies, restaurants, and other organizations managing local deliveries.

#### Who Is the Company Behind HelloRoute?

- **Seller:** [HelloRoute](https://www.g2.com/sellers/helloroute)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Infocomm Software](https://www.g2.com/products/infocomm-software/reviews)

Infocomm Software is a market leader in logistics software, delivering comprehensive, tailored solutions for transport, warehousing, distribution, and manufacturing. Our solutions are designed to meet the demands of freight and third-party logistics providers, wholesale distributors, and manufacturers.

#### Who Is the Company Behind Infocomm Software?

- **Seller:** [Infocomm Software](https://www.g2.com/sellers/infocomm-software)
- **Year Founded:** 1999
- **HQ Location:** Scoresby, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=40e7dad8ee457d95c01111ce7d10ce668e1fbae60fed28351243c2ba36c20cc9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finfocommsoftware%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

### [INMEDIATUM Last Mile](https://www.g2.com/products/inmediatum-last-mile/reviews)

Last Mile Delivery Software that works at a fair price focused on emerging markets

#### Who Is the Company Behind INMEDIATUM Last Mile?

- **Seller:** [INMEDIATUM](https://www.g2.com/sellers/inmediatum)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4d37402fd868d86dd832cd05ae6b552271583e279ed2fc8ff0a5ba08d16293c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finmediatum-technology-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Ivy Direct Store Delivery](https://www.g2.com/products/ivy-direct-store-delivery/reviews)

Ivy Mobility is a cloud-solution that enable sales, merchandising and distribution #CPG #retailexecution #salesforce #mobile

#### Who Is the Company Behind Ivy Direct Store Delivery?

- **Seller:** [Ivy Mobility Solutions Ltd](https://www.g2.com/sellers/ivy-mobility-solutions-ltd)
- **Year Founded:** 2002
- **HQ Location:** 10 Marina Blvd, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d201852b43eed4f90a0026ae32fed22d97cd87877b4055c3a369eabfa528c30e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fivy-mobility-solutions&secure%5Burl_type%5D=linkedin_company_website)  
814 employees on LinkedIn®

### [Kineto Smart Locker Solution](https://www.g2.com/products/kineto-smart-locker-solution/reviews)

Kineto Smart Locker is a secure, automated multi-purpose locker solution designed to transform the way businesses, couriers, and ecommerce brands handle last-mile delivery. Built for the growing parcel locker industry, it offers a reliable and contactless way for customers to pick up or drop off packages anytime, reducing failed deliveries and improving convenience. At its core, Kineto Smart Locker is a self-service system where parcels are stored safely until the recipient retrieves them using a one-time PIN or QR code. This eliminates missed deliveries, reduces courier costs, and ensures packages remain protected until collected. For businesses, the solution creates new opportunities for efficiency, while for customers, it provides unmatched flexibility. Key Advantages of Kineto Smart Lockers: - 24/7 Access: Customers can retrieve parcels at their convenience, without depending on delivery windows. - Cost Reduction: Fewer failed deliveries and re-delivery attempts lower last-mile delivery expenses. - Contactless & Secure: Smart lockers reduce the need for face-to-face interaction while protecting packages against theft. - Scalable Deployments: Easily installed in residential complexes, universities, retail outlets, office parks, and transport hubs. - Data & Analytics: Cloud-based management software tracks locker usage, providing insights that help optimize operations. Industry Use Cases: Kineto Smart Lockers are widely used across industries: 1. E-commerce & Retail: Enable click-and-collect, returns, and faster order fulfillment. 2. Logistics & Couriers: Streamline last-mile delivery and reduce carbon emissions from repeated trips. 3. Residential & Offices: Provide residents and employees with safe, unattended delivery options. 4. Universities & Public Spaces: Offer secure storage for personal parcels and student deliveries. With ecommerce growth and rising delivery volumes, the parcel locker industry is expanding rapidly. Kineto Smart Locker is more than just a storage unit—it is a smart last-mile delivery solution that helps businesses cut costs, reduce operational complexity, and improve customer satisfaction. In today’s competitive logistics environment, adopting Kineto Smart Lockers means staying ahead of consumer expectations while building a sustainable, future-ready delivery network.

#### Who Is the Company Behind Kineto Smart Locker Solution?

- **Seller:** [Kineto](https://www.g2.com/sellers/kineto-2026-07-13)
- **Year Founded:** 2021
- **HQ Location:** Istanbul, Turkey
- **Twitter:** @KinetoTech  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=af5fe4135287fcd63ccf227ef8f1d120bbc1b8008ac6807c07ca67957428cf6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkinetotechnologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [KPoD](https://www.g2.com/products/kpod/reviews)

The KPoD mobile app is used for real-time process verification and order dispatch. For the delivery person, it is quite convenient and easy to understand. A variety of ERPs, such as Microsoft Dynamics 365 F&O, Business Central, etc., can be linked with the KPoD mobile app. By using the KAISPE KPoD app, Businesses can make sure that their goods are delivered on time and are transported in a timely manner, but most importantly, they can maintain satisfied consumers.

#### Who Is the Company Behind KPoD?

- **Seller:** [KAISPE](https://www.g2.com/sellers/kaispe)
- **Year Founded:** 2018
- **HQ Location:** NEW YORK, New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9a90a6be47665703f6d53bdd3dc432c60ab31409a7c675c590c6212d25170504&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaispe%2F&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

### [Lean Logic](https://www.g2.com/products/lean-logic/reviews)

End to end supply chain optimization and automation

#### Who Is the Company Behind Lean Logic?

- **Seller:** [Lean Logic](https://www.g2.com/sellers/lean-logic)
- **HQ Location:** England, United Kingdom
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Libera](https://www.g2.com/products/libera/reviews)

Libera is an AI-powered supply chain and logistics management platform developed by ElasticRun, an India-based unicorn startup. Originally built to power one of India's largest logistics networks — processing over 5 million daily shipments across 2,400+ warehouses — the platform is now available as a global SaaS solution. Libera covers the full logistics stack through five modules: a Transport Management System (TMS) for end-to-end trip and fleet management; a Warehouse Management System (WMS) for multi-location inventory and fulfillment operations; an AI-powered Network Control Tower for autonomous monitoring and exception handling; a Capacity and Route Planning engine for optimized dispatch and last mile delivery; and an Address AI module for real-time address correction and sorting accuracy. The platform also includes workforce management capabilities covering onboarding, training, payments, and fraud prevention, alongside a Risk Prevention Engine for anomaly detection and partner risk scoring.

#### Who Is the Company Behind Libera?

- **Seller:** [ElasticRun](https://www.g2.com/sellers/elasticrun)
- **Year Founded:** 2016
- **HQ Location:** Pimpri Chinchwad, Maharashtra, India
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b72668a88c576e206ea31deb703d3edc4879afea92e6e7aae072a8f408a58bb3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felasticrun%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,077 employees on LinkedIn®

### [LMDmax Last-Mile Delivery Suite](https://www.g2.com/products/lmdmax-last-mile-delivery-suite/reviews)

LMDmax is a New Jersey-based organization that specializes in providing comprehensive solutions for last-mile delivery operators. Their innovative services include driver onboarding support, performance tracking, fleet management, payroll support, and data management systems aimed at optimizing operations. The company targets last-mile delivery businesses seeking to enhance efficiency, increase profitability, and streamline their recruitment processes. Through their technology-driven solutions, LMDmax empowers clients to improve safety compliance and operational productivity.

#### Who Is the Company Behind LMDmax Last-Mile Delivery Suite?

- **Seller:** [LMDmax Corp](https://www.g2.com/sellers/lmdmax-corp)
- **Year Founded:** 2020
- **HQ Location:** Basking Ridge, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a4ec4ec55b500a45a7075bbe889c2b572ee0609b1a8fe133ac58de98ed47069d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flmdmax-corp%2F&secure%5Burl_type%5D=linkedin_company_website)  
212 employees on LinkedIn®

### [LogesTechs](https://www.g2.com/products/logestechs/reviews)

Our all-in-one platform simplifies, digitizes, and unifies your entire logistics operations flow. From streamlining orders to managing returns, we cover everything you need to supercharge your efficiency. Our Solutions: 1- Accounting, Billing, & Invoices: Detailed Cash on Delivery 2- Delivery Management System (DMS) [First, Mid, and Last Mile Delivery] 3- Fleet Management System (FMS) 4- Order Management System (OMS) 5- Returns Management System (RMS) [Reverse Logistics] 6- Reports & Analytics 7-Transportation Management System (TMS) 8- Warehouse Management System (WMS)

#### Who Is the Company Behind LogesTechs?

- **Seller:** [LogesTechs](https://www.g2.com/sellers/logestechs)
- **Year Founded:** 2018
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b230cbf4628d03c48cce1ef908c4acf21af3ce247cdbb6ef3ec2e0bba45dd668&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flogestechs%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [LogixPlatform](https://www.g2.com/products/logixplatform/reviews)

LogixPlatform is an exceptional and modular Cloud-Based ERP system designed for enterprise-level businesses. This system enables automation and offers a wide range of features such as Mobile apps, Consolidation, Data Analytics, Track & Trace, Billing & Financial Accounts, WMS, Freight Forwarding, Notifications alerts, and more. LogixPlatform is particularly suitable for LSPs that manage Express, Courier, FTL, LTL, e-Commerce logistics operations, as it allows them to manage all their operations on a single dashboard. The platform can be easily integrated with all third-party systems & carriers for maximum comfort, making it an ideal solution for businesses that want to streamline their logistics operations.

**Average Rating:** 4.6/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate LogixPlatform?

- **Ease of Use:** 7.7/10 (Category avg: 9.0/10)
- **How long did it take to go live?:** 0.4/10 (Category avg: 1.0/10)

#### Who Is the Company Behind LogixPlatform?

- **Seller:** [LogixGrid Technologies](https://www.g2.com/sellers/logixgrid-technologies-a56777c2-9b4b-4770-8ee2-5f1112ba1c0c)
- **Year Founded:** 2010
- **HQ Location:** Winnipeg, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=708d62c2eb4a78e94a5f2770f9bf97aa7361598d6f1320bb6fca0cc1d5627957&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flogixgridtech&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 17% Large

#### What Do G2 Reviewers Say About LogixPlatform?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of LogixPlatform, appreciating its low coding requirements for product development.
- Users appreciate the **innovative features** of LogixPlatform, which simplify product development with low coding requirements.
- Users appreciate the **easy product development** on LogixPlatform, benefiting from its low coding requirements.
- Users love the **cloud-based solutions** of LogixPlatform, appreciating its meticulous attention to detail and technological advancement.
- Users value the **ease of customization** on LogixPlatform, benefiting from low coding requirements for development.

##### Cons

- Users feel that the **limited customization options** of LogixPlatform hinder its adaptability for personal needs.
- Users feel that the **poor customization** options limit the effectiveness and usability of LogixPlatform.
- Users desire more **UI customization options** in LogixPlatform for a more tailored and practical experience.

#### What Are Recent G2 Reviews of LogixPlatform?

**["Easy to develop and deploy product"](https://www.g2.com/survey_responses/logixplatform-review-10255260)**

**Rating:** 4.5/5.0 stars

_— Verified User in Mining & Metals_

[Read full review](https://www.g2.com/survey_responses/logixplatform-review-10255260)

**["Service and Product"](https://www.g2.com/survey_responses/logixplatform-review-10367763)**

**Rating:** 4.0/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/logixplatform-review-10367763)

### [Loop Platform](https://www.g2.com/products/loop-platform/reviews)

Loop is a cloud-based delivery platform, providing route optimisation and real time tracking for the business and the end customer. Every aspect of Loop is designed to help you and your team over-deliver every time. From managing demand to monitoring supply, our game-changing, 360° fulfilment-smart platform enables your business to capitalise on opportunities, evolve with the ever-changing times and embrace digitisation rather than be intimidated by it. From algorithms to branding, we customise a fulfilment solution to fit your business and its unique needs.

#### Who Is the Company Behind Loop Platform?

- **Seller:** [Loop](https://www.g2.com/sellers/loop-ccde96ad-2b0a-424b-8b47-a900c7c8cd22)
- **Year Founded:** 2016
- **HQ Location:** Johannesburg, ZA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4c3160ef7a613c1dba0379895217e901ba65819e88ee09b009f4f32250fdcc3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Floopcoza&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

### [MEASoft](https://www.g2.com/products/measoft-measoft/reviews)

MeaSoft makes complex automation of the courier delivery service easier. Comprehensive functionality at a minimal cost. MeaSoft helps automate urgent and long-distance deliveries saving valuable time. Work with online stores and plan for walking couriers and drivers with a supported multi-branched network to avoid complications. Provides a mutual settlement for clients, partners and employees. It integrates with popular CMS and CRM systems . Warehouse management, SMS notifications, barcode printing, cash services, acquiring and many other features. The program is installed on the customer's server, which minimizes the risk of service shutdown with a mobile application available for couriers.

#### Who Is the Company Behind MEASoft?

- **Seller:** [MEASoft](https://www.g2.com/sellers/measoft)
- **Year Founded:** 2003
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90198ba57659d4098b9981cd0647747893585b0af31d93baa1e0299c61411b48&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmeasoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [MyDispatch](https://www.g2.com/products/mydispatch/reviews)

Cloud based solution for vehicle delivery. Features include invoicing, routing, and tracking.

#### Who Is the Company Behind MyDispatch?

- **Seller:** [ADOC](https://www.g2.com/sellers/adoc)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Nomadia Delivery](https://www.g2.com/products/nomadia-delivery/reviews)

Nomadia Delivery is a powerful last‑mile delivery management platform that helps organizations plan, execute, and monitor their operations with maximum efficiency. It enables dispatchers to optimize routes, allocate resources intelligently, and adapt in real time to traffic, customer constraints, or urgent requests. With its mobile tools and real‑time tracking, the platform gives full visibility over drivers, routes, and delivery status, helping reduce delays, control costs, and maintain high service quality. Nomadia Delivery integrates seamlessly with existing systems, streamlining workflows without disrupting current processes. By combining advanced route optimization, field mobility, and performance monitoring, it provides a reliable, scalable solution for companies looking to strengthen and grow their last‑mile operations.

#### Who Is the Company Behind Nomadia Delivery?

- **Seller:** [Nomadia](https://www.g2.com/sellers/nomadia)
- **Year Founded:** 2021
- **HQ Location:** Paris, Île-de-France, France
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d2f5bb4b6f83b7e7659dfc25a4442f73c32d953cc5cf7422f5ba59a78f517fc8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnomadia-group&secure%5Burl_type%5D=linkedin_company_website)  
222 employees on LinkedIn®

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Similar Categories

- [Demand Planning](/categories/demand-planning)
- [Distribution](/categories/distribution)
- [Inventory Management](/categories/inventory-management)
- [Other Supply & Logistics](/categories/other-supply-logistics)
- [Shipping](/categories/shipping)

- [Commodity Trading, Transaction, and Risk Management (CTRM)](/categories/commodity-trading-transaction-and-risk-management-ctrm)
- [Cross Border E-Commerce](/categories/cross-border-e-commerce)
- [Direct Store Delivery](/categories/direct-store-delivery)
- [Fleet Management](/categories/fleet-management)
- [Global Trade Management](/categories/global-trade-management)

- [Logistics Intelligence](/categories/logistics-intelligence)
- [Multicarrier Parcel Management Solutions](/categories/multicarrier-parcel-management-solutions)
- [Returns Management](/categories/returns-management)
- [Sales & Ops Planning](/categories/sales-ops-planning)
- [Supply Chain Management](/categories/supply-chain-management)

[Browse Last Mile Delivery Themes](/categories/last-mile-delivery/themes)

 ![Daniel Rivera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel Rivera")
DR

Researched and written by [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera)

Updated October 3, 2024

Last mile delivery software provides features for businesses to manage and streamline deliveries from the warehouse to the customer’s front door. Last mile delivery software performs this task through route optimization, advanced dispatching, customer alerts, proof of delivery, and delivery analytics. With all these features in place, businesses can speed up delivery times as well as stay in constant communication with customers on the status of their deliveries. Last mile delivery software is mostly used by dispatchers and drivers to stay in communication and provide efficient deliveries to customers. While last mile delivery software is similar in many ways to courier software, the main differentiator is that last mile delivery software focuses solely on the delivery process while courier software can focus on back office and other operations involved in receiving and delivering.

Last mile delivery software is often implemented in supply chain and logistics departments at businesses that manage delivery orders on a daily basis. Last mile delivery software is implemented alongside other supply chain and logistics software such as [supply chain planning software](https://www.g2.com/categories/supply-chain-planning).

To qualify for inclusion in the Last Mile Delivery category, a product must:

- Provide tools for route optimization and automatic dispatch
- Provide delivery management tools for customers such as preferred delivery window and package tracking
- Provide tools for logistics companies to manage and track deliveries

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## How Do You Choose the Right Last Mile Delivery Software?

### What You Should Know About Last Mile Delivery Software

### What is Last Mile Delivery Software?

Last mile delivery software allows businesses to manage deliveries in the last leg of supply chain operations—delivering packages from distribution centers to customers’ doorsteps. This phase of the delivery process is generally the longest and most difficult to manage since it usually involves multiple stops along the way. While the final stage of delivery may be challenging for businesses to navigate, it hasn’t stopped customers from demanding quick and seamless service. Nowadays, consumers expect options like free two-day or, in some cases, same-day delivery. To stay competitive, retailers must find ways to make deliveries more efficient. This is where last mile delivery platforms come into play.

Last mile delivery software provides businesses with all the tools necessary to complete deliveries while minimizing costs. This tool includes route planning to optimize couriers’ routes and automatic dispatching for reduced service time and labor costs. It also offers functionalities such as package tracking and selecting ideal delivery times to prioritize customer needs and offer them insight into the location of their packages. It is more important than ever for businesses to provide real-time visibility into operations due to social media becoming an outlet for customers to air grievances, which can harm a company’s reputation and turn away new customers looking for peer recommendations. Finally, last mile logistics tools can allow for contactless delivery, where proof of delivery is sent to customers through a photo of the product after it is dropped off.

### What are the Common Features of Last Mile Delivery Software?

All features that come prepackaged in a last mile delivery system aim to decrease costs, optimize labor, and shorten delivery times. The higher customer expectations are, the more efficient a retailer needs to be in completing deliveries. The below features of last mile logistics tools help accomplish this.

**Route planning:** This feature eliminates the time-consuming process of manually planning travel and instead uses machine learning to find efficient routes that minimize gas usage, distance traveled, and estimated time of arrival  (ETA) for deliveries. This helps to reduce labor and fuel expenditures.

**Automatic dispatching:** Last mile delivery software allows new orders to be instantly added to the ideal driver’s queue based on the route their other packages will be traveling. This feature ensures efficient distribution of labor and shorter wait times for customers to receive their orders.

**Smart tracking and delivery windows:** These features track customers’  packages and allow them to select an ideal time for the item to arrive. Real-time visibility into delivery is vital for logistics companies because unsatisfied customers sometimes write scathing reviews on social media, which can repel prospective customers looking for peer recommendations. Delivery windows also give more power to the customer.

**Proof of delivery:** Last mile logistics tools facilitate contactless delivery that confirms proof of drop off with a photo. This feature protects companies against unfounded customer complaints while conveniently notifying recipients of their package’s arrival.

**Performance metrics:** The ability to track metrics such as on-time delivery, service rates, and distance traveled are central to this software. One can also segment the data based on the time of the week, individual drivers, or teams to assess performance based on different dimensions.

**Customer feedback:** Customer reviews allow businesses to assess driver performance and gauge consumer satisfaction. Last mile delivery software allows customers to rate their service on an e-commerce platform. This functionality helps retailers improve operations and provide constructive feedback to workers.

**Mobile and external integration:** Drivers can manage their deliveries via mobile integrations while on the road. In addition, customers are able to track their deliveries and leave feedback in mobile apps. Some last mile delivery software may even integrate with transportation management systems or ERP tools.

### What are the Benefits of Last Mile Delivery Software?

**Faster delivery time:** Route planning and automatic dispatch allow couriers to quickly add a package to their route while optimizing their travel to speed up ETAs. When a parcel is delivered quicker, this means happier customers, brand loyalty, and a strong corporate reputation. 

**Better customer experience:** Tangential to delivery times is improved customer satisfaction. When packages arrive quickly and when promised, customers feel satisfied and are more likely to convert to repeat purchasers. In addition, allowing customers to select package arrival windows gives them power and control over a process that can be frustrating without proper visibility. Centering the customer in the last mile delivery process means better customer service. 

**Improved delivery operations and lower costs:** Machine learning, automation, and fleet analytics used in last mile delivery software also smooth out operations by queuing up orders, dispatching workers, and reducing fuel usage through route optimization. Because more efficient and less expensive operations are the ultimate goal of any strategic supply chain, last mile logistics platforms are vital for any business that uses e-commerce and ships goods to consumers’ houses.

### Who Uses Last Mile Delivery Software?

Last mile delivery solutions are generally used by any company that sells and delivers products to a customer’s doorstep. Since many brick-and-mortar stores have online shopping platforms, this software can be used by virtually any business that sells a physical product or delivers food and beverages.

**Food and beverage delivery businesses** : An increasing number of grocery stores and restaurants are offering on-demand delivery of food and beverages. For food that qualifies as perishable goods, they must be delivered as quickly as possible. Last mile delivery software helps make food deliveries more efficient through automatic group dispatching. This allows businesses to quickly group deliveries together by location, so drivers are able to cover multiple deliveries in one location. In addition, last mile logistics software keeps customers informed about when their order is arriving by providing a tracking feature as well as notifications of any delays or food adjustments.

**E-commerce businesses** : Retailers that sell goods online can take advantage of all of the features that last mile delivery software has to offer. Nowadays, e-commerce businesses are expected to deliver goods promptly to prevent customers from moving to competitors that have fast delivery times. This software helps businesses by offering features for faster route planning, fleet management, and prioritized schedules for deliveries that need to be delivered quickly. From the customer side, they appreciate features such as live driver tracking, ETAs on package arrival, and driver communication options. 

**Pharmaceuticals:** Companies that ship pharmaceuticals to customer doorsteps must have highly efficient supply chains that comply with legal regulations surrounding the transportation of controlled substances and protected patient information. Last mile delivery tools help consumers plan for when their medications arrive so as to prevent theft, and the software also provides vendors visibility into the final leg of transporting sensitive goods.

#### Software Related to Last Mile Delivery Software

Related solutions that can be used together with last mile delivery software include:

[Fleet tracking software](https://www.g2.com/categories/fleet-tracking) **:** This software uses GPS technology to monitor activity, vehicles, and drivers while en route. Fleet track systems collect real-time data on driver performance and update ETAs for packages, much like last mile delivery tools. A key difference is this tool enables in-app communication between drivers and managers, whereas last mile tracking solutions include customers in the interaction with drivers. Fleet tracking is also mainly suited to assess driver performance and analyze operation costs.

[Fleet management software](https://www.g2.com/categories/fleet-management) **:** Route planning, dispatching, cost analysis, and vehicle or driver tracking are core features of fleet management tools, which makes them similar to last mile logistics systems. However, fleet management isn’t limited to the last mile of parcel delivery and can be used more generally for the transportation of goods in company vehicles.

### Challenges with Last Mile Delivery Software

Automation in the supply chain helps a business's bottom line, but that does not mean integrating software into operations is a pain-free process. Change management is sometimes necessary to ensure culture shifts toward industrialization, and getting company-wide buy-in to a tool is crucial to achieving ROI.

Last mile delivery software has the following challenges.

**Shifting cultures toward automation:** The supply chain is one of the industries most notorious for resisting progress. Despite the enormous benefit supply chains gain from automation, innovation usually happens through select forward-thinking companies or operations becoming so inefficient that there is no other option. With many companies falling into the latter category, integrating last mile logistics systems requires growing pains and change management.

**Requires total buy-in and training:** An extension of culture shifts toward innovation is the need for cross-company buy-in to ensure a business can attain ROI with its new last mile delivery software. Multiple stakeholders use this software, such as couriers and warehouse managers, so there must be ample training to ensure the product is used correctly to increase efficiency, cut costs, shorten ETAs, and make customers happy. Without swift and total acceptance of the product and willingness to master using it, a company may not receive the full benefits of software that manages the last mile logistics process.

**Insufficient customer engagement:** Not all last mile delivery tools are created equal when it comes to engaging customers. Although certain platforms have fully built-out chat, survey, and customer notification features, not all do. Thus, it’s crucial to invest in software that has robust customer service features to ensure a business gets the maximum ROI for automating the final leg of the logistics process.

### How to Buy Last Mile Delivery Software

#### Requirements Gathering (RFI/RFP) for Last Mile Delivery Software

The first step of the purchasing process is aligning with internal teams on the most important components they need from the last mile delivery system. Once the key requirements are identified, long and shortlists are created to select the best software for one’s company.

#### Compare Last Mile Delivery Software Products

**Create a long list**

User experience and user-friendliness are important criteria to consider when forming a long list. Also, not all delivery management tools have robust customer engagement features, so note which products have built-out surveys, feedback systems, and live chatting with customers. Perhaps the most crucial thing to look for with a long list is the ease of integration with one’s existing tech stack. 

**Create a short list**

A shortlist can be created based on more unique criteria, such as the industry for which a product is designed. For example, some software is specifically designed for pharmaceutical delivery that takes into account additional regulatory requirements surrounding patient privacy and the distribution of controlled substances. 

**Conduct demos**

The next step is to have last mile delivery software vendors demonstrate the products on the shortlist to buyers. Buyers must have questions ready to check that the product meets core business requirements. 

#### Selection of Last Mile Delivery Software

**Choose a selection team**

The selection team should include C-suite leadership from management, finance, logistics, and IT. CEOs offer direction to ensure the product makes sense with the company’s vision, CFOs can speak to the financial feasibility of the software’s implementation, logistics leaders can ask pointed questions about the tool’s functioning in day-to-day operations, and IT ensures it neatly fits with existing tech stacks.

**Negotiation**

Buyers must make sure to get an array of quotes that delineate how much the contract will cost and for how long it lasts. It is important to know that a vendor will bring its best salespeople to get the largest possible quote for their company, so buyers must be prepared to walk away if the contract does not meet your expectations.

**Final decision**

Logistics executives should be the final decision makers since they understand the nuances of last mile delivery and know in detail the unmet needs surrounding supply chain management. However, IT leaders must act as a check during the process to verify that the software can integrate into existing tech stacks.