Best Incident Management Software - Page 7

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 298

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,800+ Authentic Reviews
  • 298+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, Rootly, PagerDuty, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=rootly&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&segment=all)

24Cevent

24cevent is an incident management Saas that performs automatic alerting in real-time. 1. Integrate any alarm through a simple API. 2. Route your alarms to diferent on-call teams 3. Notify them through different channels such as: phone, email, whatsapp, telegram, hangout, teams, etc. Key features: - fully customize notification messages - powerfull text-to-speech with human digital voices, available in multiple languages and with embedded translation system for companies with employees around the world. - Multi-language notification - Escalation policies - SLA break notification - SLA Reports Find us by searching 24Cevent for more

Who Is the Company Behind 24Cevent?

4HSE

4hse is aimed at corporate Protection and Prevention Officers, as well as consultants who need a tool to manage their customers’ safety projects.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate 4HSE?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind 4HSE?

  • Seller: 4HSE
  • Year Founded: 2016
  • HQ Location: Verona, IT
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of 4HSE?

A1 Tracker

We serve and inspire businesses around the world with a fully integrated, web-based, Enterprise Risk Management platform (ERM) - A1 Tracker. We designed our software to help customers maintain stability, business continuity, expansions, and adapt as business needs change or expand. Our software platform is easy to learn, and scalable across an entire organization. Here is how we do it: - Automate business steps - Consolidate data and documents across various sources - Data analytics for KPIs and strategic decisions - Report automation and on-demand - Simplify and organize business procedures - Data segregation for privacy and security - Customize solutions for unique business needs We engage customers when implementing our platform to solve problems businesses face with disjointed documents and data by creating a single database repository from which all departments can operate and stay in sync. We scale implementations & modules based on the size and business objectives of our client - so our solution "best fit". Our product is knowledge intensive, and expands into many different markets. It also bridges information together to create a more holistic organization. We call this concept “Software Singularity” - Risk Management - Incident Management - Insurance Management - Contract Management - Claims Management - Safety & OSHA Management - Litigation Management - Asset Management - Captive Insurance Management - Captive Claims Management - Work Comp Management - Bond Management - Procurement & Vendor Management - COI Certificates of Insurance - GL Transactions & Finances - Analytics & Workflow Industries: Captive Insurance, Self-Insurance, OCIP, CCIP, Construction, Manufacturing, Insurance, Hospitals, Government, Transportation, Legal, Transportation, Non-Profits, Retail, Hospitality, Aviation, Aerospace, Healthcare, Legal, Human Resources, IT, Facilities Management, Education, Entertainment, Professional Services. Contact us for a free demo or pricing information.

Average Rating: 4.8/5.0

Total Reviews: 15

How Do G2 Users Rate A1 Tracker?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind A1 Tracker?

  • Seller: A1 Enterprise
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Las Vegas, NV.
  • LinkedIn® Page: www.linkedin.com
    20 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 31% Large, 31% Medium

What Do G2 Reviewers Say About A1 Tracker?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the straightforward claims processing of A1 Tracker, enhancing efficiency and minimizing stress in their workflow.
  • Users find A1 Tracker extremely easy to use, streamlining claims management and enhancing workflow efficiency without stress.
  • Users praise the responsive customer support of A1 Tracker, appreciating the team's availability for training and modifications.
  • Users find A1 Tracker's intuitive navigation enhances efficiency and supports effective claim management within organizations.
  • Users appreciate the efficiency of A1 Tracker, which simplifies claims management and enhances their overall workflow.
Cons
  • Users find the complexity of settings in A1 Tracker frustrating, with unintuitive tabs and a confusing interface.
  • Users find difficult navigation in A1 Tracker due to confusing settings and non-intuitive tab names.

What Are Recent G2 Reviews of A1 Tracker?

What Are G2 Users Discussing About A1 Tracker?

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Acciline+

Acciline+ is occupational risk management software designed to help companies systematically identify, assess and manage occupational health and safety risks.

Who Is the Company Behind Acciline+?

AdminiTrack

AdminiTrack is an issue tracking software that is a tool for managing cross-departmental teams.

Who Is the Company Behind AdminiTrack?

Alcea IssueTrack

Alcea IssueTrack is an issue tracking software that maximizes productivity by ensuring continuous communication and help the team to focus on the most critical issues.

Who Is the Company Behind Alcea IssueTrack?

Alert Public Safety

Alert Public Safety Solutions offers public safety software solutions that include Computer Aided Dispatch (CAD), Integrated Mapping, Mobile Dispatch, Records Management for Law, Fire and EMS.

Who Is the Company Behind Alert Public Safety?

algus

algus is a platform to helps organizations to manage and improve quality, safety, and operational efficiency in the workplace. With integrated modules for core compliance and operational workstreams, algus gives teams the tools they need to standardize processes, capture insights, and take action across the organization. Key Capabilities Inspection Management – Configure customizable inspection templates and checklists, capture data with photos and notes, and enforce consistency across sites. Incident Management – Log, investigate, and analyze workplace incidents and near-misses to ultimately reduce risk and prevent recurrence. Training Management – Plan, assign, and track employee training and certification to ensure competency and compliance across teams. Task & Action Management – Turn inspection findings and safety issues into assignable tasks with due dates, reminders, and status tracking. Issue Management – Capture and resolve issues—quality, safety, operational, or compliance—through structured workflows and status updates. Document Management – Organize policies, procedures, and compliance documentation with version control and easy access. Asset Management & Resource Tracking – Monitor physical assets and resources to reduce downtime and support maintenance and compliance workflows.

Who Is the Company Behind algus?

Amixr

Amixr is an incident management platform with brilliant Slack integration. The platform allows you to optimize channels, recipients, and content in order to increase the speed of solving IT problems. Amixr has proved to increase incident reaction time up to 3 times, so it's easy to protect business-critical services and keep the team on track. Amixr never bothers wrong people and engages the right person in a moment thanks to a collaboration with Slack.

Who Is the Company Behind Amixr?

Aquaint

Aquaint is hospitality's first workflow management app. It replaces paper checklists, WhatsApp groups and the pile of spreadsheets most venues run on, with one mobile app your team will actually open. Built for the floor, not the back office. Most compliance software is a web tool with a phone app bolted on. Aquaint was built mobile-first for people working a shift, so a chef logging a fridge temperature or a duty manager closing down takes seconds, not minutes. Managers get a web dashboard for the reporting side. What it covers: Digital checklists and task management, with tasks built to any frequency, assigned by role, and updating in real time across every device. Tracked edits, comments and photo attachments on every task. Food safety compliance: FSA-aligned temperature templates for fridge, freezer and hot holding, cooking and reheating logs, food delivery records and probe calibration. Allergen management covering all 14 major allergens, so front of house can check an ingredient mid-service instead of hunting for a folder. Incident and near-miss logging, plus refusal tracking, with a clear record behind every entry. Team communications built to replace WhatsApp groups. Announcements, notifications and task-level comments, without staff sharing personal phone numbers, which removes a GDPR problem most operators do not know they have. Document management with e-signature for contracts, policies and training records. Site scoring across single or multiple venues, compliance reports designed with EHO inspectors, weekly email summaries and a two-year activity log. Who uses it: over 100 UK hospitality brands, including restaurant groups, pub companies, cafes, bars, members' clubs, breweries, hotels and multi-site operators. Customers include The Modern Milkman, The Ministry, The Andersen Group and Honest Crust. Aquaint has had zero customer churn since launch. Why operators switch: paper gets lost, and it cannot tell you what went wrong at your worst site last Tuesday. WhatsApp is not a compliance record and it is not GDPR-safe. Aquaint gives multi-site operators one view of every venue, so head office can see which checks were completed, where standards are slipping and what to fix before an inspector finds it. The Andersen Group reached a 5-star EHO rating using Aquaint. Pricing is public: from 60 GBP per site per month on an annual plan (72 GBP month to month), with unlimited users, tasks and storage on every plan. No setup fees and no long-term contracts. Enterprise pricing is available for larger estates. Aquaint Ltd was founded in 2021 and is based in London, UK.

Who Is the Company Behind Aquaint?

  • Seller: Aquaint
  • Year Founded: 2021
  • HQ Location: Manchester, GB
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Assetze

Assetze is an IT asset management solution that helps businesses track, manage, maintain, and secure their IT devices. Our user-friendly, cloud-based platform offers a range of features, such as asset tracking, preventive maintenance, automated data analysis and report generation, and more. Manage 1000s of IT assets, streamline your entire IT asset management process, and cut down on 100+ hours of manual effort spent on mundane tasks. Wield Assetze's automation capabilities and utilise the precious time saved to focus on what's important to your business. Assetze can help businesses efficiently manage their IT assets at affordable prices.

Who Is the Company Behind Assetze?

  • Seller: Assetze
  • Year Founded: 2021
  • HQ Location: Bengaluru, IN
  • LinkedIn® Page: in.linkedin.com
    11 employees on LinkedIn®

Aurora

Aurora is an automated root cause analysis investigation tool that uses agents to solve incidents for Site Reliability Engineers.

Who Is the Company Behind Aurora?

Backline AI

Backline AI is an autonomous security remediation platform that leverages artificial intelligence to address the overwhelming security backlogs faced by enterprises. By deploying a fleet of AI agents, Backline automates the identification, analysis, and remediation of security vulnerabilities and misconfigurations, enabling organizations to enhance their security posture efficiently.

Who Is the Company Behind Backline AI?

Benchmark Gensuite® EHS

Benchmark Gensuite delivers the first fully embedded, enterprise-grade AI experience for EHS and Sustainability management—empowering global organizations to navigate compliance, elevate performance, and adapt to regulatory and operational change with confidence. Built by practitioners with 25+ years of experience, our unified platform supports EHS, ESG, Sustainability, Quality, and Operational Risk programs at scale. With intuitive, mobile-first tools and AI-powered capabilities like Genny AI, we turn complex challenges into streamlined, actionable systems—continuously co-innovated with our global subscriber community. Trusted by over 4 million users across 35+ industries and 25,000+ sites worldwide, Benchmark Gensuite supports cross-functional teams at every level—delivering scalable, AI-powered solutions that drive measurable outcomes in complex, global operating environments.

Average Rating: 4.0/5.0

Total Reviews: 10

How Do G2 Users Rate Benchmark Gensuite® EHS?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Benchmark Gensuite® EHS?

Who Uses This Product?

  • Company Size: 50% Large, 42% Medium

What Are Recent G2 Reviews of Benchmark Gensuite® EHS?

What Are G2 Users Discussing About Benchmark Gensuite® EHS?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026