Best Incident Management Software - Page 12

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 226

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,000+ Authentic Reviews
  • 226+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, PagerDuty, Rootly, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=rootly&focus%5B%5D=new-relic)

Pagerly

Pagerly is your Operations Co-pilot on Slack. Get your tailormade workflows over Slack/Teams With Pagerly, you can Create round-robin rotation schedules, or sync on-call schedule with Usergroup, set up recurring reminders, schedule overrid. Create your own Incidence Response Bot and integrates with Pagerduty, Opsgenie. Pagerly has also 2-way integrations with ticketing/ CX/support systems like Jira, Zendesk, Hubspot, Salesforce. With Pagerly, you Reduce SLA times by 70%, identifying moments that need your attention, and alerts the right people at the right time to close the loop Collaborate with customers within Slack using bi-directional ticketing integrations, email integration, automated reminders and 100% visibility into service metrics With Pagerly, Transform Slack into an intuitive, scalable IT Helpdesk. Seamlessly create, respond, and resolve tickets in Slack.

Who Is the Company Behind Pagerly?

PathLine

Pathline helps teams answer practical logistics questions: Which sites are most exposed if a delivery is delayed? How long could critical supplies last? What might change if the team takes one response instead of another? Built for civilian emergency response and defense sustainment, Pathline starts with an operating area configured around the organization's sites, routes, transport options, resources, and constraints. Teams can examine where support is needed, what each site is equipped to provide, and which supplies are currently available. When conditions change, users can run a scenario to explore the effects of a route closure, delayed movement, or increased demand. Pathline shows how pressure develops across the network and presents response options with their assumptions, expected effects, and tradeoffs in speed, cost efficiency, and risk. Teams can compare a proposed action with waiting over the same period, select an option, and advance the simulation to see the resulting conditions. Remaining shortages stay visible for the next decision. The site view brings that planning back to day-to-day logistics. Users can inspect stock on hand, incoming deliveries, and consumption forecasts for a relief site or base. A shipment that has been dispatched remains separate from inventory that has actually arrived and can be used. Pathline also supports field records when central connectivity is interrupted. Authorized teams can record supported site operations locally and exchange updates through an available local hub. Once connectivity returns, they can review discrepancies and reconcile records with the central system. From planning an emergency relief corridor to examining a contested resupply route, Pathline helps teams understand the situation, test a response, and keep track of what happens at the site.

Who Is the Company Behind PathLine?

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How it works

Phoenix Incidents

Phoenix Incidents is the first Incident Management solution that is natively built into Jira and Slack. - No new tool to learn. - No complex setup. - Zero context-switching, your developers are already there. Phoenix Incidents brings the entire incident workflow, from declaring an incident to root cause analysis follow-through, directly into the environment your teams use all day.

Who Is the Company Behind Phoenix Incidents?

PII Tools

PII Tools lets you discover, analyze and remediate personal and sensitive data at scale.

Who Is the Company Behind PII Tools?

Pro-Sapien

Pro-Sapien is the go-to provider of enterprise Environmental, Health & Safety software on Microsoft 365, helping organizations make EHS as easy as email. Developed with high risk and heavily regulated sectors in mind, our award-winning software harnesses the Microsoft 365 platform to support a range of EHS and Quality functions. The Pro-Sapien suite includes modules for Incident Management, Audits, Inspections, Permit to Work and more, along with our core Action Manager and Business Intelligence tools that help you improve productivity across the business. With an international client base, we work across a number of sectors such as Aerospace & Defense, Manufacturing, Oil & Energy, and Chemicals. No matter the industry, our clients are making EHS easier for eveyone utilizing Pro-Sapien’s familiar, intuitive and powerful software systems. 🌐 Visit our site to view a demo today: www.pro-sapien.com

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Pro-Sapien?

  • Seller: Pro-Sapien
  • Year Founded: 2012
  • HQ Location: Glasgow, GB
  • Twitter: @Pro_sapien
    785 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Pro-Sapien?

What Are G2 Users Discussing About Pro-Sapien?

Raven Controls

Raven Controls is an incident and operations management platform built for sports organisations, venues and live events. The platform gives command centers and operational teams a real-time view of incidents, issues and activity across their venues, helping them capture information, coordinate responses and ensure the right people receive the right information at the right time. Raven brings incident management, operational reporting, real-time mapping, mass notifications, Raven Eye/public reporting and communication into one connected platform. Teams can log and categorise incidents, assign actions, track responses and maintain a clear record of activity as situations develop. Built for complex live environments, Raven Controls supports stadiums, arenas, sports organisations and venues in improving situational awareness, communication and operational coordination.

Who Is the Company Behind Raven Controls?

RAYVN

RAYVN delivers an easy-to-use solution to help organizations manage critical events effectively and boost their emergency preparedness. Our mission is to empower and enable every person and organization, trained or untrained, to handle critical events effectively and with confidence! RAYVN aspires to build the best and the most user-friendly tool for companies across the globe and to be the market leader in the crisis management space.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind RAYVN?

  • Seller: RAYVN
  • Year Founded: 2017
  • HQ Location: Bergen, NO
  • Twitter: @rayvnglobal
    99 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of RAYVN?

Red Alert

Who Is the Company Behind Red Alert?

  • Seller: RadOps
  • Year Founded: 2020
  • HQ Location: Auckland, NZ
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Red-on-line

HSE Compliance is a service for management and assessment of Health & Safety and Environmental regulatory compliance. Used by more than 10 000 industrial sites of all sizes, HSE Compliance is suitable for single- or multi-site implementation. Our service helps manage your EHS-related legal risks and EHS regulatory monitoring, one of the requirements of ISO 14 001 and OHSAS 18 001 . HSE Compliance includes customized regulatory information, compliance help features, and action plan management. It is a user-friendly platform geared towards HSE managers, and will help ensure your global regulatory compliance.

Who Is the Company Behind Red-on-line?

  • Seller: Red-on-line
  • Year Founded: 1999
  • HQ Location: Antony, Paris, FR
  • Twitter: @HSE_Rol
    772 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    174 employees on LinkedIn®

resilienceOS

Restrata provides an integrated platform for operational resilience and holistic people safety, resilienceOS, that unifies data from people, sites, and independent risk data providers to deliver real-time intelligence across global operations in one picture. Trusted by enterprises in 50+ countries, resilienceOS helps organisations anticipate, respond to, and recover from disruptions fast. Whether managing travel risk, lone workers, or full-scale crisis events, Restrata empowers companies to protect all their people, assets, operations, and reputation - all the time.

Who Is the Company Behind resilienceOS?

Resolve for Microsoft Teams

Resolve brings intelligent incident management directly to your Microsoft Teams workspace, streamlining how your team handles and resolves issues. Our AI-powered system understands your industry context and organizational needs, delivering truly intelligent automation.

Who Is the Company Behind Resolve for Microsoft Teams?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026