Best Hotel Management Software - Page 23

GuestLume

GuestLume is an AI guest assistant for independent hotels. Guests scan a QR code in their room or open the chat on the hotel website to get instant answers about facilities, policies, opening hours and local information in their own language, with no app to install. The assistant detects the language each guest types and replies in it. It captures guest requests such as maintenance issues, housekeeping and amenity requests, and routes them to the front office, and it handles in-chat room service and F&B ordering with menu browsing. Hotels can promote restaurant, spa and experience offers inside conversations to increase revenue per stay. A staff dashboard lets teams track and complete requests, with escalation alerts for unanswered F&B orders. GuestLume runs alongside the hotel's existing PMS with no integration required, and each assistant carries the hotel's own name, branding and approved knowledge.

GuestPortal

Guestranet

GuestU

GuestWeave

HANZ

Happy Guest

HappyHotel

HelloGM

Hermis

Hermis is a cloud-based hotel management platform built in Romania by AB Solutions for properties of 5 to 200+ rooms — hotels, tourist and agritourism guesthouses, villas, mountain cabins, hostels, boutique hotels and short-term rental apartments. What it does, in one application: • PMS — reservation, room and front-desk management with a real-time calendar • Channel Manager — two-way sync with Booking.com, Airbnb, Expedia, Agoda, Google Hotels, VRBO and 53+ OTA distribution channels • Booking Engine — direct reservations on your own site with 0% commission • e-Factura ANAF — native Romanian electronic invoicing (not a paid add-on) • Digital self check-in — guests check in via WhatsApp or email • AI ID scanning — identity document capture compliant with Romanian law • Reporting — ADR, RevPAR, occupancy, Night Audit, real-time KPI dashboard • Integrated card payments — funds go straight to your account

HeyConcierge

HeyConcierge is an AI concierge for independent hotels, resorts and villas. It answers guests on WhatsApp, Telegram and Instagram instantly, in whatever language they write in, day or night. It answers only from the hotel's own knowledge base (no invented prices or bookings), books services directly, and hands off to staff the moment a case stops being routine, with full conversation history attached. Proven on a real resort hotel: the bot handles 64.8% of guest dialogues without a human, across 4,723 conversations, freeing front-desk staff for the 35% that actually needs a person. Plans: Starter $99/mo, Growth $199/mo, Pro $399/mo.

High Level Software

HMAX Software

HMS Flow

HMS Flow is a cloud-based hotel management platform that consolidates property management, channel distribution, direct bookings, housekeeping, guest relationship management, and rate monitoring into one dashboard. The software replaces disconnected systems with a unified solution, allowing staff to manage reservations, check-ins, room assignments, and guest folios through a color-coded interface. The channel manager syncs rates and availability across platforms like Booking.com and Airbnb in real time, preventing double bookings. A built-in booking engine supports commission-free direct reservations with secure payment processing. Housekeeping tools enable task assignments and real-time status updates via mobile devices. Guest CRM features automate communications, build profiles, and support loyalty programs. Rate intelligence tools track competitor pricing for dynamic adjustments. HMS Flow is accessible on any device, with setup, channel mapping, and staff training included.

Hobasa