Best Genesys Consulting Services - Page 10

How Many Genesys Consulting Services Products Does G2 Track?

Total Products under this Category: 181

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Last updated: October 06, 2026

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Probe Group Pty Ltd

Probe CX is a global leader in customer experience and business process outsourcing services, dedicated to enhancing client interactions through a blend of human expertise and technological innovation. With over 40 years of experience, Probe CX designs scalable, end-to-end CX solutions tailored to the unique challenges of clients across various industries, including government, transport and logistics, utilities, telecommunications, banking, and financial services. Key Features and Functionality: - Managed & Outsourced Services: - Contact Center Operations: Comprehensive services encompassing customer service, revenue generation, loyalty and retention, recovery and hardship management, contact center as a service, and technical helpdesk support. - Digital Operations: Expertise in social media management, messaging, content curation, and search engine optimization and search engine marketing . - Technology & Transformation Services: - CX & Operations Strategy: Development of customer experience strategies and designs, customer intent analysis, journey improvement, and lean process enhancement. - Digital Services: Implementation of natural language processing , biometrics, real-time speech analytics, and intelligent automation solutions, including robotic process automation , chatbots, and intelligent document processing. - Technology Services: Provision of Genesys Cloud solutions, service management, knowledge management, workforce planning and optimization. - Data & AI: Utilization of artificial intelligence and machine learning, generative AI, advanced analytics, decisioning, and data visualization to drive insights and efficiency. Primary Value and Solutions Provided: Probe CX empowers organizations to achieve their CX transformation goals by integrating digital innovation with a people-first approach. By understanding the challenges faced by clients, their employees, and customers, Probe CX delivers tailored solutions that enhance customer interactions, improve operational efficiency, and drive tangible business results. Their commitment to continuous improvement and adaptability ensures clients remain competitive and set new standards for service excellence.

Who Is the Company Behind Probe Group Pty Ltd?

  • Seller: Probe CX
  • Year Founded: 1979
  • HQ Location: Melbourne, AU
  • LinkedIn® Page: www.linkedin.com
    4,084 employees on LinkedIn®

Promotora Kranon S.A. de C.V.

Promotora Kranon S.A. de C.V., established in 1988, is a leading Mexican company specializing in comprehensive technological solutions aimed at enhancing communication and automating business processes. With over 25 years of experience, Kranon has successfully implemented innovative strategies that drive efficiency and success for its clients. Key Features and Functionality: - Data Analysis: Providing insightful analytics to inform strategic decisions. - Mobile App Development: Designing and developing user-friendly mobile applications tailored to client needs. - Software Development: Creating customized software solutions to streamline operations. - Systems Integration: Ensuring seamless integration of various technological systems for optimal performance. - Technical Support: Offering ongoing support to maintain and enhance system functionality. Primary Value and Solutions: Kranon addresses the critical need for businesses to modernize and optimize their communication and operational processes. By delivering tailored technological solutions, Kranon enables organizations to improve efficiency, reduce costs, and stay competitive in a rapidly evolving market. Their commitment to quality and customer satisfaction is evident in their diverse portfolio of successful projects across various industries.

Who Is the Company Behind Promotora Kranon S.A. de C.V.?

Protiviti Member Firm Peru SAC

Protiviti Member Firm Peru SAC is a global consulting firm dedicated to delivering deep expertise, objective insights, tailored approaches, and unparalleled collaboration to assist leaders in confidently navigating the future. Key Features and Functionality: - Internal Audit: Comprehensive internal audit services to enhance governance and risk management. - Sarbanes-Oxley (SOX Compliance: Assistance in achieving and maintaining SOX compliance. - Risk Management: Identification and mitigation of potential risks to safeguard organizational assets. - Business Continuity Management: Development of strategies to ensure operational resilience during disruptions. - Intelligent Automation: Implementation of automation solutions to streamline processes and improve efficiency. - Managed Solutions: Provision of managed services tailored to specific business needs. - Customer Experience: Enhancement of customer interactions to drive satisfaction and loyalty. Primary Value and Solutions Provided: Protiviti Peru empowers organizations to address complex business challenges by offering expert consulting services that improve governance, manage risks, ensure compliance, and drive operational efficiency. Their solutions are designed to help businesses adapt to changing environments, enhance performance, and achieve sustainable growth.

Who Is the Company Behind Protiviti Member Firm Peru SAC?

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Proximus PLC

Proximus PLC is a leading Belgian telecommunications company offering a comprehensive suite of digital services and communication solutions to both domestic and international markets. With a strong heritage dating back to 1930, Proximus has evolved into a key player in the telecom industry, providing future-proof connectivity and innovative digital services. Key Features and Functionality: - Comprehensive Service Portfolio: Proximus offers fixed and mobile telephony, high-speed internet, and digital television services to residential customers and small businesses. - ICT Services: The company provides a range of Information and Communication Technology services, including networking, cloud solutions, cybersecurity, business applications, and data analytics, catering to the needs of residential, business, and telecom wholesale markets. - International Operations: Through subsidiaries like BICS, Telesign, and Route Mobile, Proximus delivers global digital communication services, encompassing voice and messaging solutions, as well as digital identity and authentication services. Primary Value and User Solutions: Proximus is dedicated to building a connected world that people trust, enabling society to thrive. By investing in robust fixed and mobile networks, the company supports economic growth and the development of new digital ecosystems. Proximus addresses the evolving needs of its users by offering reliable and secure communication services, fostering an inclusive and sustainable digital society, and delivering an unparalleled customer experience.

Who Is the Company Behind Proximus PLC?

PT Solusi Tiga Selaras

PT Solusi Tiga Selaras is an Indonesian company specializing in providing comprehensive IT solutions tailored to meet the diverse needs of businesses across various industries. Their services encompass software development, system integration, and IT consulting, aiming to enhance operational efficiency and drive digital transformation for their clients. Key Features and Functionality: - Custom Software Development: Designing and developing bespoke software solutions that align with specific business requirements. - System Integration: Ensuring seamless integration of various IT systems and applications to optimize workflow and data management. - IT Consulting: Providing expert advice and strategies to help businesses leverage technology effectively. - Maintenance and Support: Offering ongoing support and maintenance services to ensure the reliability and performance of IT systems. Primary Value and Solutions Provided: PT Solusi Tiga Selaras addresses the challenges businesses face in adapting to rapidly evolving technological landscapes. By delivering tailored IT solutions, they help organizations streamline operations, improve productivity, and achieve their digital transformation goals. Their expertise enables clients to harness the power of technology to gain a competitive edge in their respective markets.

Who Is the Company Behind PT Solusi Tiga Selaras?

Radiant Communication Sdn Bhd

Radiant Communication Sdn. Bhd., established in 1997, is a Malaysian company specializing in comprehensive communication solutions. They offer a range of services including voice and data network solutions, call center systems, software development, and system integration, complemented by professional after-sales support and training. Their focus is on creating integrated environments for communication, collaboration, and business applications, featuring Alcatel-Lucent enterprise collaboration solutions and Genesys Contact Center Solutions. Key Features and Functionality: - Voice and Data Network Solutions: Provision of robust and scalable network infrastructures tailored to business needs. - Call Center Systems: Implementation of advanced contact center solutions to enhance customer engagement. - Software Development and System Integration: Custom software solutions and seamless integration services to optimize business processes. - After-Sales Support and Training: Comprehensive support and training programs to ensure optimal system performance and user proficiency. Primary Value and User Solutions: Radiant Communication Sdn. Bhd. addresses the need for efficient and integrated communication systems within organizations. By offering tailored solutions that encompass network infrastructure, contact center systems, and software integration, they enable businesses to enhance operational efficiency, improve customer interactions, and foster collaboration. Their commitment to professional support and training ensures that clients can maximize the value of their communication investments.

Who Is the Company Behind Radiant Communication Sdn Bhd?

REVOLUTION TECHNOLOGIES REVTEC, S.A.

Revolution Technologies REVTEC, S.A. is a leading Central American integrator specializing in corporate communication systems, data solutions, and video surveillance for businesses of all sizes. With over 45 years of industry experience and a client base exceeding 3,000, REVTEC offers a comprehensive suite of technology services designed to enhance operational efficiency and security. Key Features and Functionality: - Communication Systems: Implementation of telephone exchanges and unified communication platforms to streamline internal and external communications. - Contact Center Solutions: Deployment of omnichannel contact centers that integrate calls, emails, text messages, WhatsApp, and chats into a seamless conversation. - Cybersecurity: Provision of robust security measures to protect against threats in emails, wireless networks, and websites. - Cloud Solutions: Offering cloud-based software solutions to enhance flexibility and scalability. - Networking: Design and implementation of structured cabling, LAN, and WLAN infrastructures to ensure reliable connectivity. - Video Surveillance: Supply of advanced video surveillance systems, including IP CCTV, centralized monitoring, and video analytics to bolster security. Primary Value and Solutions Provided: REVTEC serves as a strategic technology partner, delivering integrated solutions that support business objectives and drive growth. By offering tailored technology services, REVTEC addresses the unique needs of each client, ensuring enhanced communication, fortified security, and improved operational efficiency. Their expertise in cutting-edge technologies and commitment to quality service positions them as a trusted ally in the digital transformation journey of businesses across Central America.

Who Is the Company Behind REVOLUTION TECHNOLOGIES REVTEC, S.A.?

R.I.S.K. SCIENTIFIC PRODUCTION COMPANY

Established in 1993, R.I.S.K. Scientific Production Company CJSC is a leading technology firm in the Central Asia and Caucasus regions, offering a comprehensive suite of IT solutions. With over three decades of experience, R.I.S.K. specializes in IT consultancy, system integration, digital transformation, cybersecurity, IT outsourcing, application development, and geographical information systems. The company serves diverse sectors, including government and defense, oil and gas, banking and finance, telecom, and transport, delivering large-scale projects of public significance. R.I.S.K. has a global presence, operating in more than 25 countries with offices in Azerbaijan, Georgia, and Tajikistan. The company's quality management system is certified according to the international quality standard ISO 9001:2015. Key Features and Functionality: - IT Consultancy and System Integration: Providing expert guidance and seamless integration of IT systems to enhance operational efficiency. - Digital Transformation: Assisting organizations in adopting digital technologies to improve processes and services. - Cybersecurity Solutions: Implementing robust security measures to protect against cyber threats. - IT Outsourcing: Offering managed IT services to optimize business operations. - Application Development: Developing custom software solutions tailored to client needs. - Geographical Information Systems : Providing GIS consulting and engineering surveying solutions. Primary Value and Solutions for Users: R.I.S.K. delivers innovative and complex IT solutions that address the unique challenges of various industries. By focusing on large-scale projects of public importance, the company enhances ICT infrastructure, information security systems, and digital platforms. Clients benefit from R.I.S.K.'s extensive experience, global reach, and partnerships with industry leaders, ensuring reliable and cutting-edge technology solutions that drive business success.

Who Is the Company Behind R.I.S.K. SCIENTIFIC PRODUCTION COMPANY?

rockITdata

rockITdata is a veteran, minority, and woman-owned full-service consulting firm specializing in management and IT services. By leveraging cutting-edge cloud-based artificial intelligence and machine learning technologies, rockITdata helps organizations enhance efficiencies, reduce costs, and achieve superior outcomes. Their dedicated approach ensures the delivery of focused, scalable solutions tailored to meet long-term business objectives. Key Features and Functionality: - Management Consulting: Offers advisory services to design, manage, and execute lasting organizational changes, focusing on strategy, transformation, operations, innovation, risk and compliance, human capital, and workforce optimization. - AI, Data & Analytics: Deploys advanced AI and machine learning solutions, provides business analytics for actionable insights, and offers data engineering for data warehousing and real-time processing. - IT Transformation: Delivers technology services including application lifecycle management, CRM implementation, systems integration, contact center solutions, product resale, and IT infrastructure management. - Mission Support: Specializes in System Engineering Technical Assistance and operations support services to streamline system integration and optimization, ensuring operational excellence. Primary Value and Solutions Provided: rockITdata empowers organizations to unlock the full potential of their data and technology investments. By integrating AI and machine learning, they drive innovation, automate processes, and facilitate smarter decision-making. Their comprehensive services address complex business challenges, enabling clients to achieve sustainable growth and maintain a competitive edge in their respective industries.

Who Is the Company Behind rockITdata?

  • Seller: rockITdata
  • Year Founded: 2018
  • HQ Location: Philadelphia , US
  • LinkedIn® Page: www.linkedin.com
    64 employees on LinkedIn®

Sabio Ltd

Sabio Ltd, a leading Genesys Gold partner in Europe, specializes in leveraging the Genesys platform to address diverse customer service challenges. With operations in the UK, France, the Netherlands, and Spain, Sabio assists businesses in migrating to the cloud and managing extensive deployments of Genesys Engage. Their expertise ensures that organizations can fully utilize Genesys' capabilities to enhance customer experience strategies. Key Features and Functionality: - Consultancy: Sabio's specialists collaborate closely with clients to understand their unique needs, guiding them through the design, delivery, and optimization of Genesys solutions. - Success Management: They support teams in adopting best practices for management information, quality assurance, planning, artificial intelligence, routing, and channel management across sales and service functions. - Implementation: Sabio ensures seamless integration of Genesys within existing networks, utilizing high-performing technologies, including proprietary intellectual property, to unify customer experience platforms. - AI-Assisted Solutions: They develop AI-driven chat and voice solutions that automate customer interactions, facilitating smooth transitions to human advisors when necessary, and provide training to optimize these AI-assisted engagements. - Analytics and Monitoring: Sabio designs and implements support systems for Genesys analytics, enabling advisors to efficiently manage information and resolve customer issues promptly, thereby reducing costs and enhancing customer satisfaction. Primary Value and Solutions Provided: Sabio Ltd empowers organizations to maximize the potential of the Genesys platform, offering tailored solutions that improve customer service operations. By providing comprehensive consultancy, implementation, and support services, Sabio addresses critical business needs such as efficient cloud migration, AI integration, and enhanced analytics. Their approach ensures that businesses can deliver superior customer experiences, streamline operations, and achieve measurable improvements in service quality and efficiency.

Who Is the Company Behind Sabio Ltd?

SafriCloud PTY Ltd

SafriCloud PTY Ltd is a technology solutions provider specializing in customer experience platforms designed to transform business operations. Their offerings include cloud-based services that enable seamless communication and interaction management across various channels, ensuring businesses can connect with customers anytime, anywhere. By integrating advanced technologies, SafriCloud empowers organizations to enhance operational efficiency, improve customer satisfaction, and drive digital transformation. Key Features and Functionality: - Omnichannel Communication: Facilitates customer interactions across multiple channels, including voice, webchat, and more, providing a unified communication experience. - Cloud PBX Services: Offers scalable cloud-based Private Branch Exchange solutions, allowing businesses to communicate from anywhere with a stable internet connection. - Speech Analytics: Utilizes cloud-based speech analytics to monitor and analyze customer and agent interactions, ensuring compliance and enhancing service quality. - CRM Integration: Provides customer relationship management tools that integrate seamlessly with existing systems, streamlining sales and support processes. - E-commerce Integration: Supports integration with platforms like Magento, WooCommerce, and Shopify, centralizing order and communication management. Primary Value and Solutions Provided: SafriCloud addresses the need for businesses to modernize their customer engagement strategies by offering comprehensive, cloud-based solutions that enhance communication, streamline operations, and improve customer experiences. Their services enable organizations to: - Enhance Customer Engagement: By providing omnichannel communication platforms, businesses can interact with customers through their preferred channels, leading to increased satisfaction and loyalty. - Improve Operational Efficiency: Cloud-based solutions reduce the need for on-premise infrastructure, allowing for rapid deployment, scalability, and cost savings. - Ensure Compliance and Quality: Speech analytics and monitoring tools help maintain compliance standards and improve service quality by providing insights into customer interactions. - Drive Digital Transformation: By integrating advanced technologies, SafriCloud assists businesses in transitioning to digital platforms, ensuring they remain competitive in a rapidly evolving market. Overall, SafriCloud's solutions are designed to empower businesses to work smarter and more efficiently, orchestrating interactions across every channel and simplifying the customer journey to delight customers.

Who Is the Company Behind SafriCloud PTY Ltd?

S C M Technologies Co. Ltd

SCM Technologies Co., Ltd., established in 2009, is a leading IT solutions provider based in Bangkok, Thailand. The company offers a comprehensive range of services, including custom software development, mobile and web application development, CRM platforms, robotic process automation (RPA, e-commerce solutions, and cloud services. SCM Technologies is dedicated to delivering innovative and effective IT solutions that drive business growth and efficiency. Key Features and Functionality: - Custom Software Development: Tailored software solutions designed to meet specific business requirements, enhancing operational efficiency and productivity. - Mobile and Web Application Development: Development of user-friendly mobile and web applications to improve customer engagement and streamline business processes. - CRM Platforms: Comprehensive customer relationship management systems that facilitate effective communication and relationship-building with clients. - Robotic Process Automation (RPA: Implementation of AI-driven robots to automate repetitive, rule-based tasks, reducing manual effort and increasing accuracy. - E-Commerce Solutions: Development of robust e-commerce platforms that enable businesses to expand their online presence and sales channels. - Cloud Services: Provision of scalable cloud solutions that allow businesses to manage resources efficiently and support remote operations. Primary Value and Solutions Provided: SCM Technologies addresses the critical need for businesses to adapt to the rapidly evolving digital landscape. By offering a suite of integrated IT solutions, the company empowers organizations to enhance their operational efficiency, improve customer engagement, and drive revenue growth. Their services are particularly beneficial for sectors such as finance, telecommunications, and large enterprises seeking to modernize their IT infrastructure and embrace digital transformation.

Who Is the Company Behind S C M Technologies Co. Ltd?

Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.

Servicios en Tecnología de la Información del Ecuador C.A. es una empresa ecuatoriana con más de 25 años de experiencia en la implementación de soluciones de Contact Center y automatización de procesos de servicio al cliente. Desde su fundación en 1995, SETEINFO se ha especializado en ofrecer servicios que incluyen la simplificación, semi automatización y automatización de procesos de atención al cliente, ventas, gestión de cartera, inteligencia de negocios y fidelización. La empresa ha trabajado con diversas industrias, incluyendo el sector público y privado, proporcionando soluciones innovadoras que mejoran la experiencia del cliente y optimizan las operaciones empresariales. Características y Funcionalidades Clave: - Soluciones de Contact Center: Implementación de plataformas como Genesys Cloud para gestionar interacciones con clientes de manera eficiente. - Automatización de Procesos: Desarrollo de herramientas que simplifican y automatizan procesos de servicio al cliente, ventas y gestión de cartera. - Inteligencia de Negocios: Provisión de soluciones que permiten a las empresas analizar datos y obtener insights valiosos para la toma de decisiones. - Fidelización de Clientes: Estrategias y herramientas diseñadas para mejorar la retención y satisfacción del cliente. - Integración de Canales Digitales: Uso de plataformas como SocialHub para centralizar la gestión de interacciones en redes sociales. - Soluciones Propias: Desarrollo de productos como CX Video, que integra canales de video en plataformas de Contact Center para mejorar la comunicación con los clientes. Valor Principal y Soluciones para los Usuarios: SETEINFO se dedica a transformar la experiencia del cliente mediante la implementación de soluciones tecnológicas avanzadas que optimizan la comunicación y la eficiencia operativa. Al automatizar procesos y centralizar la gestión de interacciones, las empresas pueden ofrecer un servicio más rápido y personalizado, aumentando la satisfacción y fidelización de sus clientes. Además, las herramientas de inteligencia de negocios proporcionan datos clave para la toma de decisiones estratégicas, permitiendo a las organizaciones adaptarse rápidamente a las necesidades del mercado y mejorar su competitividad.

Who Is the Company Behind Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.?

Sestek Ses Ve Iletişim Bilg.Tek.San.Tic. A.Ş.

Sestek is a global technology company specializing in AI-powered conversational solutions designed to enhance customer service operations. Since its inception in 2000, Sestek has been at the forefront of developing innovative products that leverage speech recognition, natural language processing , and voice biometrics technologies. With a dedicated R&D team of over 100 engineers, Sestek serves more than 500 enterprise clients across 20 countries, helping them become data-driven, increase efficiency, and deliver superior customer experiences. Key Features and Functionality: - Knovvu Virtual Agent: Utilizes in-house developed speech recognition and natural language understanding technologies to comprehend customer intent and provide responses without the need for live agents. This solution effectively automates simple tasks, enhances self-service capabilities, and reduces operational costs. - Knovvu Analytics: Collects and analyzes 100% of customer interaction data across service channels, converting it into actionable insights. Equipped with advanced quality management tools, it enables supervisors to objectively assess and improve agent performance through tangible feedback. - Knovvu Biometrics: Monitors over 100 unique voice parameters to authenticate callers within seconds. Being language, accent, and content-independent, it offers a seamless and secure real-time authentication experience. - Conversational IVR: Enhances traditional interactive voice response systems by integrating NLP and speech recognition, allowing customers to navigate menus and complete transactions more efficiently without live agent assistance. Primary Value and Solutions Provided: Sestek's suite of conversational AI and analytics solutions addresses critical challenges in customer service by automating interactions, improving efficiency, and delivering personalized experiences. By implementing Sestek's technologies, organizations can: - Enhance Customer Satisfaction: Provide faster, more accurate responses to customer inquiries, leading to improved satisfaction and loyalty. - Increase Operational Efficiency: Automate routine tasks and streamline processes, reducing the workload on live agents and allowing them to focus on more complex issues. - Gain Actionable Insights: Analyze comprehensive interaction data to understand customer needs better, identify trends, and make informed decisions to optimize service delivery. - Ensure Secure Authentication: Implement robust voice biometric authentication to enhance security and build customer trust. By integrating Sestek's solutions, businesses can transform their customer service operations, achieving higher efficiency, improved customer experiences, and a competitive edge in the market.

Who Is the Company Behind Sestek Ses Ve Iletişim Bilg.Tek.San.Tic. A.Ş.?

  • Seller: Sestek
  • Year Founded: 2000
  • HQ Location: Istanbul, Turkey
  • Twitter: @SESTEK
    488 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    202 employees on LinkedIn®

Sii

Sii is a leading technology consulting and digital transformation company, offering comprehensive Salesforce solutions to enhance customer engagement and streamline business processes. With a team of over 8,000 specialists, Sii provides end-to-end services, including consulting, analysis, implementation, change management, support, and training. As a certified Salesforce Partner, Sii delivers intelligent, multi-channel solutions tailored to various industries, ensuring clients achieve their digital transformation goals effectively. Key Features and Functionality: - Comprehensive Service Offering: Sii supports clients at every project stage, from initial consulting and analysis to implementation, change management, support, and training. - Salesforce Expertise: Proficiency across multiple Salesforce platforms, including Sales Cloud, Service Cloud, B2B Commerce Cloud, Marketing Cloud, Pardot, Field Service, Experience Cloud, Mulesoft, and Slack. - Industry-Specific Solutions: Tailored digital transformation strategies for sectors such as healthcare, retail, logistics, consumer products, hi-tech, electronics, industrial engineering, manufacturing, utilities, public sector, and finance. - Additional Services: Beyond Salesforce, Sii offers expertise in SAP, Dynamics, Magento, cloud solutions, Google Workspace, and Genesys. Primary Value and User Solutions: Sii's primary value lies in its ability to drive business transformation through customized Salesforce solutions. By leveraging their extensive expertise and industry knowledge, Sii helps organizations enhance customer engagement, optimize operations, and achieve sustainable growth. Clients benefit from a one-stop-shop experience, receiving end-to-end support that ensures seamless integration and maximized return on investment in their digital initiatives.

Who Is the Company Behind Sii?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024