Feedback Analytics Software Resources

I’m exploring AI-driven platforms that capture and interpret sentiment from feedback in real time. Shortlist:

• Birdeye – Review management, surveys, analytics.
• Glassbox – AI-driven customer engagement analysis.
• Dialpad – AI transcription and sentiment analysis.
• Chattermill – Aggregates feedback across channels.

I’d love to know what made you choose one of these, how easy it was to implement, and any surprises you ran into.

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I signed a contract in Sept 2021. By April 2022, I knew I did not want to renew, so per their own contract terms, I sent an email notice in April 2022 that I did not want to renew. They refused to acknowledge the 12 ADDITIONAL WRITTEN REQUESTS FOR NON RENEWAL. Just this month, they tried charging my credit card again for this months' services, which I do not have a contract for. Hmmmm. why is this?