### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Customer Journey Mapping Tools Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Journey Mapping Tools Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Customer Journey Mapping Tools Articles [![Inside Connections 2022: What We Liked and Would’ve Liked to See](https://learn.g2.com/hubfs/Salesforce%20Connections.jpg "Inside Connections 2022: What We Liked and Would’ve Liked to See")](https://www.g2.com/articles/inside-connections-2022) [ ### Inside Connections 2022: What We Liked and Would’ve Liked to See ](https://www.g2.com/articles/inside-connections-2022) Analyst work isn’t just confined to data, graphs, and charts. In the research world, our role also relies heavily on presenting findings, mapping trends, and advising in our areas of expertise. The experience varies from industry to industry, but for those of us in the martech arena, we often have the opportunity to have inside access to some of the biggest conferences and events in the space. [ ![Victoria Blackwell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoria Blackwell") VB ](https://learn.g2.com/author/victoria-blackwell) by Victoria Blackwell [![5 App Design Tips for a Better UI/UX](https://learn.g2crowd.com/hubfs/app-design.jpg "5 App Design Tips for a Better UI/UX")](https://www.g2.com/articles/app-design) [ ### 5 App Design Tips for a Better UI/UX ](https://www.g2.com/articles/app-design) Your app will live and die by its design. [ ![Bridget Poetker](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridget Poetker") BP ](https://learn.g2.com/author/bridget-poetker) by Bridget Poetker [![How to Use Customer Testimonials Across Your Marketing Channels](https://learn.g2.com/hubfs/G2CM_BI077_Backlog_Images_%5BCustomer_testimonials%5D_V1a.png "How to Use Customer Testimonials Across Your Marketing Channels")](https://www.g2.com/articles/where-use-customer-testimonials) [ ### How to Use Customer Testimonials Across Your Marketing Channels ](https://www.g2.com/articles/where-use-customer-testimonials) Customer testimonials are incredibly powerful.  [ ![G2](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "G2") G ](https://learn.g2.com/author/g2) by G2 ## Customer Journey Mapping Tools Glossary Terms [![Customer Journey Map](https://learn.g2.com/hubfs/GI548_Glossary_Article_Images-%5BCustomer_Journey_Map%5D_V1a.png "Customer Journey Map")](https://www.g2.com/glossary/customer-journey-map-definition) [Customer Journey Map](https://www.g2.com/glossary/customer-journey-map-definition) A customer journey map (CJM) visually represents every touchpoint a buyer has with a company or a brand. Learn about the types and benefits of CJMs. by Kelly Fiorini [![Design Thinking](https://learn.g2.com/hubfs/G2CM_GI491_Glossary_Article_Images-%5BDesign_Thinking%5D_V1a.png "Design Thinking")](https://www.g2.com/glossary/design-thinking-definition) [Design Thinking](https://www.g2.com/glossary/design-thinking-definition) Design thinking is an approach to problem-solving involving empathy, expansive thinking, and experimentation. Learn its benefits and the five stages. by Alyssa Towns ## Customer Journey Mapping Tools Discussions 0 Question on: Zoho CRM [What is Zoho CRM used for?](/discussions/zoho-crm-what-is-zoho-crm-used-for) What is Zoho CRM used for? Zoho crm is used as customer relationship management. You can enter prospects ongoing conversation. Answered: Sandhya Yadav on January 3, 2024 It is a CRM tool which is a cloud based customer realtionship management tools. Here you can create customised dashboard to represent all your oragansiation things like sales data, marketing data any many more. Answered: Shubham Mehra on January 22, 2024 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/zoho-crm-what-is-zoho-crm-used-for/comments/new?remote=true) 0 Question on: Miro [What is InVision Freehand used for?](/discussions/what-is-invision-freehand-used-for) What is InVision Freehand used for? Honestly, the best way I can describe Freehand is it's like having a giant whiteboard that your whole team can draw on at the same time, even if everyone's in different countries. We mostly use it when we need to think out loud together. Like when we're kicking off a new project and nobody really knows what shape it's going to take yet someone starts sketching something, someone else adds to it, and before you know it you actually have something to work with. It's also really handy for feedback rounds. Instead of sending a design file back and forth with comments in an email thread that gets confusing fast, you just drop it in Freehand and people leave their notes right on top of it. Way less chaos. It's not the flashiest tool out there, but it does exactly what it needs to do get people on the same page without making it complicated. Answered: saidi borhen eddine on April 6, 2026 [Your answer](/discussions/what-is-invision-freehand-used-for/comments/new?remote=true) 0 Question on: Lucid Visual Collaboration Suite [Will you include dark mode for lucidspark?](/discussions/will-you-include-dark-mode-for-lucidspark) I prefer dark mode to work comfortably. Most of my friends also prefer this mode to work. Yes Answered: Vatsal Gada on October 24, 2022 [Your answer](/discussions/will-you-include-dark-mode-for-lucidspark/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/customer-journey-mapping/resources?discussions_page=4) - [1](/categories/customer-journey-mapping/resources) - [2](/categories/customer-journey-mapping/resources?discussions_page=2) - [3](/categories/customer-journey-mapping/resources?discussions_page=3) - [4](/categories/customer-journey-mapping/resources?discussions_page=4) - 5 - [6](/categories/customer-journey-mapping/resources?discussions_page=6) - [7](/categories/customer-journey-mapping/resources?discussions_page=7) - [8](/categories/customer-journey-mapping/resources?discussions_page=8) - [9](/categories/customer-journey-mapping/resources?discussions_page=9) - … - [31](/categories/customer-journey-mapping/resources?discussions_page=31) - [32](/categories/customer-journey-mapping/resources?discussions_page=32) - [Next ›Next ›](/categories/customer-journey-mapping/resources?discussions_page=6) ## Customer Journey Mapping Tools Reports Mid-Market Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Momentum Grid® Report