### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Customer Journey Mapping Tools Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Journey Mapping Tools Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Customer Journey Mapping Tools Articles [![Inside Connections 2022: What We Liked and Would’ve Liked to See](https://learn.g2.com/hubfs/Salesforce%20Connections.jpg "Inside Connections 2022: What We Liked and Would’ve Liked to See")](https://www.g2.com/articles/inside-connections-2022) [ ### Inside Connections 2022: What We Liked and Would’ve Liked to See ](https://www.g2.com/articles/inside-connections-2022) Analyst work isn’t just confined to data, graphs, and charts. In the research world, our role also relies heavily on presenting findings, mapping trends, and advising in our areas of expertise. The experience varies from industry to industry, but for those of us in the martech arena, we often have the opportunity to have inside access to some of the biggest conferences and events in the space. [ ![Victoria Blackwell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoria Blackwell") VB ](https://learn.g2.com/author/victoria-blackwell) by Victoria Blackwell [![5 App Design Tips for a Better UI/UX](https://learn.g2crowd.com/hubfs/app-design.jpg "5 App Design Tips for a Better UI/UX")](https://www.g2.com/articles/app-design) [ ### 5 App Design Tips for a Better UI/UX ](https://www.g2.com/articles/app-design) Your app will live and die by its design. [ ![Bridget Poetker](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridget Poetker") BP ](https://learn.g2.com/author/bridget-poetker) by Bridget Poetker [![How to Use Customer Testimonials Across Your Marketing Channels](https://learn.g2.com/hubfs/G2CM_BI077_Backlog_Images_%5BCustomer_testimonials%5D_V1a.png "How to Use Customer Testimonials Across Your Marketing Channels")](https://www.g2.com/articles/where-use-customer-testimonials) [ ### How to Use Customer Testimonials Across Your Marketing Channels ](https://www.g2.com/articles/where-use-customer-testimonials) Customer testimonials are incredibly powerful.  [ ![G2](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "G2") G ](https://learn.g2.com/author/g2) by G2 ## Customer Journey Mapping Tools Glossary Terms [![Customer Journey Map](https://learn.g2.com/hubfs/GI548_Glossary_Article_Images-%5BCustomer_Journey_Map%5D_V1a.png "Customer Journey Map")](https://www.g2.com/glossary/customer-journey-map-definition) [Customer Journey Map](https://www.g2.com/glossary/customer-journey-map-definition) A customer journey map (CJM) visually represents every touchpoint a buyer has with a company or a brand. Learn about the types and benefits of CJMs. by Kelly Fiorini [![Design Thinking](https://learn.g2.com/hubfs/G2CM_GI491_Glossary_Article_Images-%5BDesign_Thinking%5D_V1a.png "Design Thinking")](https://www.g2.com/glossary/design-thinking-definition) [Design Thinking](https://www.g2.com/glossary/design-thinking-definition) Design thinking is an approach to problem-solving involving empathy, expansive thinking, and experimentation. Learn its benefits and the five stages. by Alyssa Towns ## Customer Journey Mapping Tools Discussions 0 Question on: Miro [I saw something about Miro’s Intelligent Canvas — does it help with organizing insights from research or customer interviews?](/discussions/i-saw-something-about-miro-s-intelligent-canvas-does-it-help-with-organizing-insights-from-research-or-customer-interviews) Hey G2! I'm looking for an expert opinion on Miro's Intelligent Canvas. Can it help organize research insights or even customer interviews? If anyone has experience using Intelligent Canvas for this use case, please let me know how it went and if you'd recommend it. Yes — the Intelligent Canvas™ is designed to help teams visualize and synthesize complex research. You can lay out qualitative inputs, connect related findings, and use Miro AI to group, label, and summarize insights. This is especially useful during customer discovery or post-interview analysis, where you’re dealing with lots of messy data. The canvas keeps everything in context while AI speeds up insight extraction. Answered: Brittany Guntang on August 8, 2025 [Your answer](/discussions/i-saw-something-about-miro-s-intelligent-canvas-does-it-help-with-organizing-insights-from-research-or-customer-interviews/comments/new?remote=true) 0 Question on: Miro [What’s the workflow for turning Miro boards into real product documentation?](/discussions/what-s-the-workflow-for-turning-miro-boards-into-real-product-documentation) I want to start a discussion with this Miro community. Wondering how other professionals approach turning Miro boards into real product documentation. Any advice on how to do this? Many teams use Miro as the foundation for building product documentation. After ideation or planning sessions, you can use Miro AI to generate structured summaries or outlines, which can be exported, embedded, or copied into strategy docs. Paired with integrations (like Notion or Confluence), Miro becomes a launchpad for creating briefs, specs, or post-mortems with full visual and contextual history preserved. Answered: Brittany Guntang on August 8, 2025 [Your answer](/discussions/what-s-the-workflow-for-turning-miro-boards-into-real-product-documentation/comments/new?remote=true) 0 Question on: Miro [If I’m running a design sprint in Miro, how do I use AI to speed up the synthesis or decision-making?](/discussions/if-i-m-running-a-design-sprint-in-miro-how-do-i-use-ai-to-speed-up-the-synthesis-or-decision-making) Hey Miro community. I have a question regarding a design sprint. Is it possible to use AI to speed up my decision making? If you've used Miro in the past, I would love to learn from your experiences. During design sprints, Miro AI helps reduce the time spent on clustering, decision-making, and documentation. You can use AI to summarize HMWs, identify emerging themes from ideation, and auto-generate next steps based on team input. This allows facilitators to keep momentum without pausing to manually sort or reframe inputs — which is especially valuable in fast-paced, remote workshops. Answered: Brittany Guntang on August 8, 2025 [Your answer](/discussions/if-i-m-running-a-design-sprint-in-miro-how-do-i-use-ai-to-speed-up-the-synthesis-or-decision-making/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/customer-journey-mapping/resources?discussions_page=2) - [1](/categories/customer-journey-mapping/resources) - [2](/categories/customer-journey-mapping/resources?discussions_page=2) - 3 - [4](/categories/customer-journey-mapping/resources?discussions_page=4) - [5](/categories/customer-journey-mapping/resources?discussions_page=5) - [6](/categories/customer-journey-mapping/resources?discussions_page=6) - [7](/categories/customer-journey-mapping/resources?discussions_page=7) - … - [31](/categories/customer-journey-mapping/resources?discussions_page=31) - [32](/categories/customer-journey-mapping/resources?discussions_page=32) - [Next ›Next ›](/categories/customer-journey-mapping/resources?discussions_page=4) ## Customer Journey Mapping Tools Reports Mid-Market Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Momentum Grid® Report