### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Customer Journey Mapping Tools Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Journey Mapping Tools Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Customer Journey Mapping Tools Articles [![Inside Connections 2022: What We Liked and Would’ve Liked to See](https://learn.g2.com/hubfs/Salesforce%20Connections.jpg "Inside Connections 2022: What We Liked and Would’ve Liked to See")](https://www.g2.com/articles/inside-connections-2022) [ ### Inside Connections 2022: What We Liked and Would’ve Liked to See ](https://www.g2.com/articles/inside-connections-2022) Analyst work isn’t just confined to data, graphs, and charts. In the research world, our role also relies heavily on presenting findings, mapping trends, and advising in our areas of expertise. The experience varies from industry to industry, but for those of us in the martech arena, we often have the opportunity to have inside access to some of the biggest conferences and events in the space. [ ![Victoria Blackwell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoria Blackwell") VB ](https://learn.g2.com/author/victoria-blackwell) by Victoria Blackwell [![5 App Design Tips for a Better UI/UX](https://learn.g2crowd.com/hubfs/app-design.jpg "5 App Design Tips for a Better UI/UX")](https://www.g2.com/articles/app-design) [ ### 5 App Design Tips for a Better UI/UX ](https://www.g2.com/articles/app-design) Your app will live and die by its design. [ ![Bridget Poetker](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridget Poetker") BP ](https://learn.g2.com/author/bridget-poetker) by Bridget Poetker [![How to Use Customer Testimonials Across Your Marketing Channels](https://learn.g2.com/hubfs/G2CM_BI077_Backlog_Images_%5BCustomer_testimonials%5D_V1a.png "How to Use Customer Testimonials Across Your Marketing Channels")](https://www.g2.com/articles/where-use-customer-testimonials) [ ### How to Use Customer Testimonials Across Your Marketing Channels ](https://www.g2.com/articles/where-use-customer-testimonials) Customer testimonials are incredibly powerful.  [ ![G2](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "G2") G ](https://learn.g2.com/author/g2) by G2 ## Customer Journey Mapping Tools Glossary Terms [![Customer Journey Map](https://learn.g2.com/hubfs/GI548_Glossary_Article_Images-%5BCustomer_Journey_Map%5D_V1a.png "Customer Journey Map")](https://www.g2.com/glossary/customer-journey-map-definition) [Customer Journey Map](https://www.g2.com/glossary/customer-journey-map-definition) A customer journey map (CJM) visually represents every touchpoint a buyer has with a company or a brand. Learn about the types and benefits of CJMs. by Kelly Fiorini [![Design Thinking](https://learn.g2.com/hubfs/G2CM_GI491_Glossary_Article_Images-%5BDesign_Thinking%5D_V1a.png "Design Thinking")](https://www.g2.com/glossary/design-thinking-definition) [Design Thinking](https://www.g2.com/glossary/design-thinking-definition) Design thinking is an approach to problem-solving involving empathy, expansive thinking, and experimentation. Learn its benefits and the five stages. by Alyssa Towns ## Customer Journey Mapping Tools Discussions 0 Question on: Miro [I’m building out a roadmap with a bunch of stakeholders. Does anyone have tips on using Miro AI to keep everything aligned?](/discussions/i-m-building-out-a-roadmap-with-a-bunch-of-stakeholders-does-anyone-have-tips-on-using-miro-ai-to-keep-everything-aligned) I currently use **Miro AI** to help streamline collaborative roadmap sessions by extracting patterns from raw input, suggesting prioritization structures, and summarizing initiative ideas into clear next steps. Instead of stitching together updates from multiple tools, I can manage everything inside Miro’s collaborative product roadmap template. Pair that with AI Sidekick for gap analysis and Spaces to separate initiatives by team or timeline, and you’ve got a real-time product roadmap that updates as fast as your teams move. If you have first-hand experience using Miro AI, do you have any tips on how to best use the feature to improve efficiency and not add roadblocks? Answered: Evan Sherbert on August 8, 2025 [Your answer](/discussions/i-m-building-out-a-roadmap-with-a-bunch-of-stakeholders-does-anyone-have-tips-on-using-miro-ai-to-keep-everything-aligned/comments/new?remote=true) 0 Question on: Miro [Would love to hear how PMs are using Miro AI for product planning — are there actual time savings or just a cool demo?](/discussions/would-love-to-hear-how-pms-are-using-miro-ai-for-product-planning-are-there-actual-time-savings-or-just-a-cool-demo) **Miro AI** is purpose-built to accelerate product planning workflows by reducing the manual lift of organizing inputs, aligning teams, and creating strategy docs. Product managers use it to cluster voice-of-customer data, generate roadmap themes, write initial documentation, and align stakeholders in real time. Combined with features like Spaces and the Intelligent Canvas™, Miro becomes a centralized, AI-powered product planning tool that helps cross-functional teams move faster, not just flash a cool demo. Would love to hear the experiences of other PMs who have used Miro AI for product planning. Have any other PMs used Miro AI? https://www.g2.com/products/miro/reviews Answered: Evan Sherbert on August 8, 2025 [Your answer](/discussions/would-love-to-hear-how-pms-are-using-miro-ai-for-product-planning-are-there-actual-time-savings-or-just-a-cool-demo/comments/new?remote=true) 0 Question on: Miro [How are teams using Miro to enhance collaboration and brainstorming in a virtual environment?](/discussions/how-are-teams-using-miro-to-enhance-collaboration-and-brainstorming-in-a-virtual-environment) How are teams using Miro to enhance collaboration and brainstorming in a virtual environment? We use it in many different ways from process mapping, to mind mapping as well as visually displaying a root cause analysis. It's also a great way to graphically show how different contracts impact the organisation. Answered: Tom Mason on March 13, 2024 [Your answer](/discussions/how-are-teams-using-miro-to-enhance-collaboration-and-brainstorming-in-a-virtual-environment/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/customer-journey-mapping/resources?discussions_page=3) - [1](/categories/customer-journey-mapping/resources) - [2](/categories/customer-journey-mapping/resources?discussions_page=2) - [3](/categories/customer-journey-mapping/resources?discussions_page=3) - 4 - [5](/categories/customer-journey-mapping/resources?discussions_page=5) - [6](/categories/customer-journey-mapping/resources?discussions_page=6) - [7](/categories/customer-journey-mapping/resources?discussions_page=7) - [8](/categories/customer-journey-mapping/resources?discussions_page=8) - … - [31](/categories/customer-journey-mapping/resources?discussions_page=31) - [32](/categories/customer-journey-mapping/resources?discussions_page=32) - [Next ›Next ›](/categories/customer-journey-mapping/resources?discussions_page=5) ## Customer Journey Mapping Tools Reports Mid-Market Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Momentum Grid® Report