Best Citizen Engagement Software - Page 6

Tractivity Stakeholder Relationship Management System

Tractivity is Europe's leading stakeholder relationship management platform for public-sector and regulated organisations, used by 100+ named UK and European clients across ten sectors, including NHS bodies, central and local government, energy and water utilities, transport operators and infrastructure developers. Teams use it to map stakeholders, log every interaction, run surveys and consultations, send GDPR-safe email, manage events, and track issues and commitments, with 150+ pre-built reports and configurable dashboards. It's hosted on Microsoft Azure with UK and Europe (Ireland) data residency by default, holds ISO 27001:2022, Cyber Essentials Plus and NHS DSPT, and has been on G-Cloud since G-Cloud 11. Implementation typically takes four to six weeks, with a dedicated Client Success Manager and unlimited support.

Average Rating: 4.5/5.0

Total Reviews: 2

Trees in the Hood

URCSI

Verint Case Management Professional [Citizen Engagement]

Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level

Average Rating: 4.5/5.0

Total Reviews: 1

WappMaster

WeSolve Platform

WeSolve is a web-based platform that helps organizations collect input and feedback from employees, stakeholders, or the public. It’s designed for teams that need a simple way to involve people in decision-making, idea development, or change processes — without building a custom solution. The platform can be used for employee engagement, organizational change, policy consultation, or internal surveys. It supports custom workflows, access control, and multilingual interfaces. Features include: • No-code setup • Fast deployment (typically within hours) • Custom branding and configuration • GDPR-compliant data handling • Available for partner or in-house delivery models WeSolve is used in both public and private sector settings where structured participation and feedback are required.

Average Rating: 4.5/5.0

Total Reviews: 1