Best Chatbots Software - Page 57

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 949

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,200+ Authentic Reviews
  • 949+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

ShillBot

Shillbot is an X marketing automation tool designed to help you boost engagement on your posts effortlessly. Shillbot enables you to gain more visibility, reach, and followers by automating the shilling (promotion) of your tweets.

Who Is the Company Behind ShillBot?

Shmooz AI

Shmooz AI, a business chatbot for customer service on WhatsApp, enhances customer interactions and satisfaction.

Who Is the Company Behind Shmooz AI?

SICURA

Cloud-based, AI-driven knowledge management platform.

Who Is the Company Behind SICURA?

  • Seller: noHold
  • Year Founded: 1999
  • HQ Location: Milpitas, US
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

Sidekick AI

Sidekick provides intelligent customer service agents allowing businesses to automate most customer service interactions.

Who Is the Company Behind Sidekick AI?

Sift AI

SiftAI is an AI-powered sales assistant designed to enhance the efficiency and effectiveness of sales and presales teams. By automating non-sales activities such as data entry, responding to RFPs, and researching customer information, SiftAI allows sales professionals to focus more on closing deals. The platform integrates seamlessly with various tools, including Slack, Microsoft Teams, Google Drive, and CRM systems, providing instant access to company knowledge and enabling rapid, accurate responses to client inquiries. With features like personalized response generation, enterprise search, and project management, SiftAI streamlines the sales process, leading to faster deal closures and increased productivity.

Who Is the Company Behind Sift AI?

  • Seller: SiftHub
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • Twitter: @sifthubhq
    123 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Simple Phones

Simple Phones provides businesses with an AI phone agent that answers calls on their behalf, so they never miss a call from a customer. The agent can also perform outbound calls for following up with customers, staying in touch with leads, and making cold calls on autopilot.

Who Is the Company Behind Simple Phones?

Simplify360

Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or through partners. Simplify360 provides integrated enterprise solutions; their latest offerings are Social CRM and Social Media Command Center. Simplify360 Social CRM enables customer support teams to serve their customers across social media. It offers unified view of customer engagement across the social media and a 360-degree view of customers through deep integration with Enterprise CRM.

Average Rating: 4.3/5.0

Total Reviews: 24

How Do G2 Users Rate Simplify360?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Simplify360?

  • Seller: Simplify360
  • Year Founded: 2012
  • HQ Location: Carrollton, TX
  • Twitter: @Simplify360
    1,309 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    94 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 42% Medium

What Do G2 Reviewers Say About Simplify360?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Simplify360, highlighting its user-friendly integration and support for social media platforms.
  • Users appreciate the easy integrations of Simplify360, enhancing their experience across multiple social media platforms.
  • Users find the easy setup of Simplify360 extremely beneficial for managing customer service across various platforms.
  • Users commend Simplify360 for its user-friendly interface, seamless integration, and comprehensive support for customer service.
  • Users find Simplify360 to be intuitive and user-friendly, enhancing their customer service across all social media platforms.
Cons
  • Users feel the customization options are limited in Simplify360, expressing a need for more flexibility.
  • Users find the limited customization options in Simplify360 restrict their ability to tailor the tool to their needs.

What Are Recent G2 Reviews of Simplify360?

What Are G2 Users Discussing About Simplify360?

SiteGuide

SiteGuide is a chatbot for navigating and answering website inquiries, enhancing user experience and interaction.

Who Is the Company Behind SiteGuide?

SiteHeart

SiteHeart is an application that helps online shop owners liaise with customers and manage financial activities such as online payments.

Who Is the Company Behind SiteHeart?

Smart Bot

Deploy Smart Bot across all of the conversational channels your customers use to provide them with instant, automated support whenever they need help. - Make every customer interaction count: Smart Bot is a more efficient way to resolve customer issues because it can adapt its responses in real-time based on the nature of the conversation and also know when it’s the right time to move the conversation over to a living, breathing customer service agent. - A lot smarter than the average chatbot: Smart Bot uses sophisticated algorithms to instantly recognize the intent behind customer inquiries in order to surface the most relevant responses possible, all in an incredibly fluid, lifelike, and conversational manner. - A chatbot that’s endlessly customizable: Smart Bot is built on industry-leading Tock technology, an advanced open-source conversational platform, to provide a more transparent and secure customer service experience that can be built to spec based on a brand’s specific customer service needs. - Backed by experts, built for success: While our next-gen chatbot can help you automate simple customer actions, like tracking packages or updating subscriptions, what sets Smart Bot apart is our team of experts dedicated to making it an ROI-positive customer service solution for you from day one.

Who Is the Company Behind Smart Bot?

SmartConvo

SmartConvo is an AI-powered knowledge platform that transforms enterprise data into instant, accurate answers. It leverages secure AI technology to train on your proprietary business data, delivering real-time, context-aware insights tailored to your organization’s unique needs. Designed for customer support, sales, HR, and more, SmartConvo streamlines workflows, automates processes, and enhances decision-making by providing precise and actionable information. With enterprise-grade security and the ability to train on private data, SmartConvo empowers teams to work smarter, respond faster, and achieve better results efficiently.

Who Is the Company Behind SmartConvo?

smartly.ai

Smartly.AI is an easy-to-use platform that allows non-technical teams to quickly build powerful bots thanks to its no-code drag-and-drop visual editor. Cutting edges Conversational AI algorithms are included in the solution so that your bot has the understanding and dialog capabilities to satisfy each user interaction. Once built and deployed, the Smartly bot platform will give you all the activity reports required to track your bot performance.

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind smartly.ai?

  • Seller: smartly.ai
  • Year Founded: 2012
  • HQ Location: Casablanca, MA
  • Twitter: @smartly_ai
    1,018 Twitter followers
  • LinkedIn® Page: fr.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of smartly.ai?

Smax AI

Smax AI is the All-in-One Sales & Engagement Automation Platform trusted by 6,800+ businesses to turn conversations into conversions. With AI-powered Live Chat, a Bot Automation Builder, and built-in tools for sales and marketing, teams can reply across channels, capture leads, and boost revenue - all from one platform. As a proud Meta Business Partner, Smax AI helps your team grow without growing the workload.

Who Is the Company Behind Smax AI?

  • Seller: Smax
  • Year Founded: 2018
  • HQ Location: Wyoming, USA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

SnatchBot

SnatchBot is a cloud-based AI chatbot platform that enables users to create, deploy, and manage intelligent conversational agents across multiple channels without requiring coding skills. Leveraging advanced Natural Language Processing (NLP) and Machine Learning technologies, SnatchBot facilitates the development of bots capable of understanding and responding to user intents, thereby enhancing customer interactions and automating various tasks. Key Features and Functionality: - Natural Language Processing (NLP): Utilizes proprietary NLP technology to comprehend user inputs, enabling bots to engage in human-like conversations. - Multichannel Deployment: Supports integration with various platforms, including web chat, WhatsApp, Facebook Messenger, Slack, SMS, and voice channels, ensuring a broad reach. - Prebuilt Bot Templates: Offers a library of customizable templates for diverse use cases such as customer support, e-commerce, and banking, streamlining the bot creation process. - Visual Drag-and-Drop Interface: Features an intuitive interface that allows users to design conversational flows without any programming knowledge. - Voice Capabilities: Incorporates text-to-speech and speech recognition functionalities, enabling voice interactions for a more dynamic user experience. - Bot Memory and Context Management: Maintains conversational context by remembering prior user inputs, facilitating more coherent and contextually relevant interactions. - Automation Workflows and Conditional Logic: Allows the creation of complex automation workflows with conditional logic to handle various user scenarios effectively. - Analytics and Performance Dashboards: Provides detailed analytics to monitor bot performance, user engagement, and conversation flows, aiding in continuous improvement. - Payment Integration: Enables in-conversation payment processing through integrations with platforms like PayPal, supporting seamless e-commerce transactions. - Security and Compliance: Ensures secure architecture with encryption, API integrations, and the ability to escalate conversations to human agents when necessary. Primary Value and User Solutions: SnatchBot empowers businesses and individuals to rapidly adopt conversational automation, enhancing customer service and engagement across multiple touchpoints. By providing a user-friendly platform with advanced AI capabilities, it reduces the complexity and cost associated with bot development. The platform's omnichannel support ensures that organizations can reach their audience on preferred communication channels, while robust analytics and performance tracking enable continuous optimization of bot interactions. Additionally, SnatchBot's emphasis on security and compliance makes it suitable for enterprise deployments, ensuring the protection of sensitive customer information.

Average Rating: 4.6/5.0

Total Reviews: 33

How Do G2 Users Rate SnatchBot?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind SnatchBot?

  • Seller: SnatchBot
  • Year Founded: 2015
  • HQ Location: Hertzlia Pituach, IL
  • Twitter: @snatch_bot
    24,584 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 68% Medium, 24% Small

What Are Recent G2 Reviews of SnatchBot?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026