Infobot
Who Is the Company Behind Infobot?
- Seller: TracWare
- Year Founded: 1999
- HQ Location: Ryde, GB
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Twitter: @tracware
285 Twitter followers -
LinkedIn® Page: www.linkedin.com
24 employees on LinkedIn®
Total Products under this Category: 799
Last updated: October 13, 2026
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Genesys Cloud CX, and Paylocity.
Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)
INSIDE™ by Powerfront is a cutting-edge Agentic AI customer service platform designed to replicate the personalized experience of in-store service in a digital environment. This innovative solution leverages real-time data to successfully address over 90% of customer inquiries autonomously, ensuring that users receive immediate and precise assistance at any time of day. The platform is engineered to facilitate seamless transitions to human agents when necessary, maintaining a high standard of customer service throughout the interaction. Targeted primarily at businesses seeking to enhance their customer engagement strategies, INSIDE™ is particularly beneficial for e-commerce platforms, retail brands, and service-oriented companies. By acting as a virtual Personal Shopper, INSIDE™ assists customers in locating products, tracking orders, and navigating complex tasks with ease. This capability not only streamlines the shopping experience but also fosters customer loyalty through efficient service. One of the standout features of INSIDE™ is its omnichannel structure, which integrates various communication channels such as social media, messaging apps, email, voice, and ticketing systems. This comprehensive connectivity ensures that customers receive a consistent and cohesive experience, regardless of the platform they choose to engage with. The use of a humanized avatar, powered by journey-based and real-time data, enhances proactive engagement, allowing businesses to personalize interactions and anticipate customer needs effectively. Additionally, INSIDE™ supports human agents through its Internal Agentic AI, which provides instant access to knowledge and guidance. This feature empowers agents to resolve inquiries more efficiently and effectively, thereby improving overall service quality. By combining advanced AI technology with a focus on personalized customer experiences, INSIDE™ stands out in the customer service software category, offering businesses a robust tool to enhance their customer engagement and satisfaction levels.
Average Rating: 5.0/5.0
Total Reviews: 1
"Excellent on site chat and SMS services"
Rating: 5.0/5.0 stars
— Verified User in Internet
Our artificial intelligence generator, armed with self-learning capabilities (LLM), stands as a versatile powerhouse in the realms of text, video, and audio recognition. Its overarching goal is to not only excel in these domains but also actively support and empower entrepreneurial initiatives across various communication channels. One of our flagship products within this AI ecosystem is a dedicated sales automation system. This innovative solution possesses the remarkable ability to acquire knowledge from diverse sources, including databases, textual data, and web scraping. With this knowledge in hand, it operates in a cyclical manner, adapting and responding dynamically to changing circumstances. Its capabilities extend beyond mere data analysis; it can orchestrate actions such as placing orders, exemplifying the true potential of our AI technology to enhance and streamline business operations.
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InsureVite streamlines complex information for your customers without bulky downloads or endless links. Clarify benefits and personalize offerings to keep everything in one place - all customers need to do is text.
IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver better, faster, cheaper access to public services across any digital channel, anytime and in any language. Your citizens and customers expect more channel choice than ever before. Reimagine your citizen services by being where they need you; web, Messenger, Whatsapp, Alexa, Google Home, Twitter, SMS, email, in-app… you name the channel and our bots will be there. Our bots do the ordinary so your teams can do the extraordinary. But sometimes, only a human will do. No problem! ‘Switch’ allows your agents to jump into a conversation whenever they’re needed. They’ll get handed the info they need to make the handover seamless, and when they’re done they can switch back to bot mode at the tap of a button. Easy!
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IOdesk is an online help desk software powered by AI, supercharging your customer support and customer relations. Are you tired of answering the same questions over and over? With Lydia our AI you don't have to do that anymore. Lydia will act as a new super employee for you! Lydia helps your customers by speaking to them as a normal human being, analyzing their questions and giving them answers based on what she has learned by earlier support tickets. Connect with your customers the way you want! We offer AI-supported chat, forms, mailing, self-service FAQ:s and much much more! Regardless what language your customer may speak, Lydia can interact with them in their own language! Be it English, Swedish, Japanese, German or even Klingon, yes Klingon.
Average Rating: 5.0/5.0
Total Reviews: 1
"I optimize IT Support solutions"
Rating: 5.0/5.0 stars
— Nagesh T.
IRIS Chatbot is digital customer engagement platform that helps in handling interactions across various digital channels like WhatsApp, SMS, Email, Chat, Web and mobile push notifications etc. By providing solutions to simple questions of your customers, IRIS Chatbots reduces the burden on agents. IRIS solution also capable to handle Mobile communications too.
Never miss a lead with Jane’s 24/7 call answering, seamlessly integrated with your existing number. Jane’s AI qualifies leads efficiently, allowing you to focus on high-value jobs. Tailored to your business, Jane ensures you stay on top of every job opportunity. To use the product tradies link [Jane](http://heyjane.ai) to their existing phones, and Jane will then answer the calls that they are too busy to answer (missed or declined calls). Based on the conversation, Jane qualifies the customer into work and personal related calls and with can even automatically schedule site visits for quoting the necessary work. Plus, she effectively handles any spam or unwanted calls! Jane comes with a mobile app which a sole trader can then manage their missed calls list and prioritise their focus for new leads that have a strong chance to convert as paying customers.
Looking for a game-changing solution to level up your customer support? Meet Jekka, the ultimate AI-powered chatbot that's redefining the standards of customer interaction. You can use Jekka to try GPT-4 for Free. See how the chatbot speaks like a real human.
GetJenny develops JennyBot, a chatbot builder with a custom natural language processing engine (NLP). With JennyBot, you can easily build intelligent chatbots to improve customer experience, automating manual work in customer service, lead generation, HR, and internal communications.