Best Chatbots Software - Page 69

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,134

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 125,900+ Authentic Reviews
  • 1,134+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Steer Health

Steer Health is the AI-Native Growth Platform for Health Systems: one platform, three products, built organically AI-native from day one in 2021 and never assembled by acquisition. We turn patient demand into revenue from front door to final payment, moving both sides of EBITDA by capturing high-margin revenue and removing the cost of 7 to 13 point vendors ($770K to $1.9M in annual vendor spend). Health systems do not have a demand problem, they have a leakage problem. Over the past decade, healthcare organizations bought separate point solutions for scheduling, call handling, clinical documentation, and billing follow-up. The result is fragmentation, integration debt, and staff toggling between tools while earned revenue leaks through unanswered calls, stalled referrals, unfilled schedule slots, undercoded encounters, and unworked claim denials. 1. FastTrackCare (The Omnichannel AI Front Door): FastTrackCare turns patient demand into completed visits across ambulatory, urgent care, ER (including emergency department arrival slot booking), and radiology settings. Marketing campaigns run with closed-loop ROI reporting so spend traces directly to booked revenue. Luna, the AI voice agent embedded in FastTrackCare, answers every call on the first ring, handles scheduling, intake, cancellation backfill, and routine questions in natural conversation, and escalates to staff only when human judgment is needed. Built-in clinical triage routes patients to the right care venue, books directly into the EHR schedule, and prevents no-shows with automated reminders, recalls, and reactivation. 2. SteerNotes (Agentic Clinical Intelligence): SteerNotes acts across the clinical workflow before, during, and after the visit. It prepares the chart before the visit, documents the encounter in the clinician's own style, and completes the after-visit work: structured notes filed in the EHR, coding support aligned to what was actually done, and follow-up actions queued for clinician review. Encounters close same-day and clinicians get their evenings back. 3. RCM AI (End-to-End Revenue Cycle Automation): Most engagement tools stop at the copay and documentation tools stop at the front of the claim; RCM AI follows the dollar until it is collected. It automates front-end eligibility and prior authorization before the visit, clean coding and claim preparation using the same clinical intelligence behind SteerNotes, denial prioritization and appeals, and patient balance collections. All three products run on Steer Studio, our AI orchestration engine that connects bi-directionally to 14+ EHRs (including Epic, athenahealth, Oracle Health, and eClinicalWorks) through FHIR R4 and HL7. Steer runs adjacent to the EHR, not instead of it: the EHR remains the system of record while Steer serves as the system of action, filling its schedule, completing its charts, and collecting its claims. Health systems including Prime Healthcare use Steer to consolidate point tools and grow service lines, and the platform was recognized with the 2026 Hearst Health Prize.

Average Rating: 4.7/5.0

Total Reviews: 20

How Do G2 Users Rate Steer Health?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Steer Health?

  • Seller: Steer Health
  • Company Website:
  • Year Founded: 2021
  • HQ Location: Irving, US
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About Steer Health?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional communication from the Steer Health team, noting their professionalism and effective integration efforts.
  • Users commend the exceptional customer support from the Steer Health team, facilitating seamless integration and prompt troubleshooting.
  • Users value the easy integrations provided by Steer Health, enhancing collaboration with other vendors and EMR systems.
  • Users commend the professional communication and exceptional support from the Steer Health team throughout integration challenges.
  • Users commend the professional integration efforts of Steer Health, enhancing collaboration with other vendors seamlessly.

What Are Recent G2 Reviews of Steer Health?

Structurely

Structurely believes that the future of work is Collaboration between AI and humans. It fulfills the highest potential by automating drudgery and producing more effective results. Our artificial intelligence (AI) shortens your sales cycles and helps you and your reps close more deals. More than 5,000 marketing and sales teams use Structurely to build their pipeline and accelerate revenue growth. Structurely provides its AI lead qualifying and nurturing services to many industries, including: Real estate SaaS Automotive Since Structurely’s foundation in 2016, our experts have managed to help many businesses from different industries to achieve their lead closing goals. Give us a call to learn more about how we can help you to drive your business to success! Our Location: 2712 Stange Rd. Ames, IA 50010 Our Phone Number: 877-773-2472

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Structurely?

  • Seller: Structurely
  • Year Founded: 2016
  • HQ Location: Ames, US
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®
  • Phone: (810) 498-2498

What Are Recent G2 Reviews of Structurely?

What Are G2 Users Discussing About Structurely?

StudentIgnite

StudentIgnite is an AI-powered student engagement platform built for Australian RTOs, TAFEs, and universities. It responds to new student enquiries within 60 seconds via SMS, 24 hours a day, and automatically re-engages cold leads from the past three months who have gone quiet in the provider's CRM. The platform includes two modules. Speed-to-Lead triggers an instant AI-driven SMS conversation the moment a new enquiry is received, qualifying the student and booking a meeting or driving direct enrolment. Cold Lead Reactivation identifies uncontacted leads and re-engages them with personalised outreach sent as the provider. StudentIgnite integrates with over ten CRMs including HubSpot, Salesforce, Zoho, GoHighLevel, Microsoft Dynamics, Brevo and Pipedrive, with two-way field mapping and automatic sync of conversation outcomes. Calendar integrations include Calendly and Cal.com. SMS integrations include MessageMedia, Twilio and Sinch. All plans include unlimited team member logins, multi-campus handling, real-time reporting, opt-out management, two-factor authentication, data encryption, and Australian Privacy Act compliance. Self-guided onboarding takes under 15 minutes. Built by Course Finder Group, with 20 years in the Australian education sector.

Who Is the Company Behind StudentIgnite?

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Superintelligent

Superintelligent is an AI enablement platform designed to accelerate AI adoption and engagement within organizations. It offers a comprehensive suite of tools and resources that empower teams to effectively integrate AI into their workflows, thereby enhancing productivity and driving business value.

Who Is the Company Behind Superintelligent?

Support Guy

SupportGuy is a cutting-edge customer support platform that uses ChatGPT technology to provide instant, personalized support to customers 24/7. Our conversational chatbot analyzes user queries and extracts the most relevant information from your knowledge base, ensuring that your customers get the answers they need quickly and easily. It's fully customizable, allowing you to match your chatbot to your brand's look and feel. It's also incredibly easy to integrate into your website, with just a few lines of code. SupportGuy offers powerful analytics and reporting tools that allow you to track your chatbot's performance and optimize your customer service. With different pricing plans available, you can choose the option that's best suited to your needs. SupportGuy is revolutionizing the way businesses provide customer support, making it easy to automate your customer service and enhance your customer experience.

Who Is the Company Behind Support Guy?

Surbo

Surbo is an AI-driven conversational platform developed by ValueFirst, designed to automate and enhance customer interactions across various channels. By integrating intelligent chatbots, Surbo enables businesses to streamline communication processes, improve customer engagement, and boost operational efficiency. Key Features and Functionality: - Multi-Channel Integration: Surbo seamlessly integrates with over 35 platforms, including websites, WhatsApp, Facebook Messenger, Twitter, WeChat, Line, Telegram, MS Teams, Skype, Slack, and mobile applications, ensuring a consistent customer experience across all touchpoints. - Artificial Intelligence and Machine Learning: Utilizing advanced AI and machine learning algorithms, Surbo understands and processes natural language, enabling human-like conversations and accurate responses to customer inquiries. - 24/7 Customer Support: The platform provides round-the-clock customer service by automating routine conversations, with the capability to escalate complex issues to live agents when necessary, ensuring uninterrupted support. - Personalized Customer Engagement: Surbo offers dynamic cross-channel campaigns and personalized notifications, engaging users at every stage of their buying journey and enhancing overall customer experience. - Comprehensive Analytics: The platform provides in-depth insights into user interactions, enabling businesses to refine their communication strategies and improve key performance metrics. Primary Value and Solutions: Surbo addresses the need for efficient and scalable customer communication by automating interactions, reducing response times, and providing personalized experiences. It helps businesses enhance customer satisfaction, increase conversion rates, and reduce operational costs by streamlining support, marketing, and sales processes. By leveraging Surbo, companies can ensure consistent and engaging conversations with their customers, leading to stronger relationships and improved business outcomes.

Who Is the Company Behind Surbo?

Svachat

Svachat is a platform to self-build Chatbots in a simple and friendly way. With 0 code. Easy, intuitive and powerful. We are specialists in the development of Chatbots and Virtual Assistants.

Who Is the Company Behind Svachat?

Swirl

Swirl is an AI-powered solution designed to enhance e-commerce product pages by embedding a native, on-page AI experience that mimics a knowledgeable in-store expert.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Swirl?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Swirl?

SWIRL

An AI Sales Force and Agentic Commerce platform that helps automotive and retail brands deploy AI Sales Agents, Search Agents, and Voice Agents that can engage, guide, and convert customers 24/7 through voice, text, and visual experiences.

Average Rating: 4.0/5.0

Total Reviews: 3

Who Is the Company Behind SWIRL?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SWIRL?

Sybil

Sybil is an AI-powered, multilingual chatbot designed to transform how teams access and interact with critical information. By delivering instant, accurate responses sourced directly from a company's knowledge base, Sybil enhances productivity and decision-making processes.

Who Is the Company Behind Sybil?

Syntheia

Syntheia is a powerful conversational AI platform designed to revolutionize how businesses manage their phone interactions. Using advanced natural language processing (NLP), Syntheia serves as a virtual receptionist or call center agent capable of answering calls, handling routine inquiries, qualifying leads, booking appointments, and delivering information—all in real time and without the need for human intervention. Unlike traditional phone systems or simple IVRs, Syntheia engages callers in natural, intelligent conversations. It listens, understands, and responds in a human-like manner, creating a seamless customer experience from the very first ring. Whether it’s answering questions about business hours, transferring calls, confirming appointments, or collecting contact details, Syntheia’s AI handles the call quickly and accurately—24 hours a day, 7 days a week. The platform is used by businesses across industries, including automotive, healthcare, real estate, legal, retail, and more. Companies rely on Syntheia to reduce missed calls, eliminate hold times, improve lead conversion rates, and dramatically lower call center costs. Its plug-and-play design makes it easy to deploy—most businesses can get started in minutes by simply forwarding their existing number. Syntheia also supports outbound calling, allowing businesses to conduct follow-ups, appointment reminders, and political outreach at scale. With a proven track record of over 1,000,000 successful calls, Syntheia delivers measurable value from day one. Our subscriber base is over 20,000 clients strong and growing daily. We are a public trading company (CSE: SYAI), and have been focusing in the AI space for several years. Whether you’re looking to modernize a legacy call center, enhance your customer service, or reduce staffing overhead, Syntheia offers a scalable, no-code solution built for the future of voice communication.

Who Is the Company Behind Syntheia?

Who Uses This Product?

  • Company Size: 100% Small

Synthetix Chat

Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies. When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI. With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.

Who Is the Company Behind Synthetix Chat?

  • Seller: Synthetix
  • Year Founded: 2001
  • HQ Location: Ely, GB
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®
  • Phone: +44 1223 230 230

Synthetix Xan

Synthetix’s customer service chatbot, Xan guides your customers through their digital journey not only answering their questions but automating complex processes. Smart integrations allow Xan to carry out tasks such as ID&V, policy admin and bookings. Custom triggers are easily configured so that Xan can offer help proactively when certain conditions are met. For instance, when a particular page is landed on or when certain keywords are entered. Xan seamlessly escalates to live chat when AI detects that a query is too complex to automate or when certain conditions are met through trigger management

Who Is the Company Behind Synthetix Xan?

  • Seller: Synthetix
  • Year Founded: 2001
  • HQ Location: Ely, GB
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®
  • Phone: +44 1223 230 230

Synthflow

Synthflow provides enterprise-ready voice AI agents that automate inbound and outbound phone calls. Businesses use Synthflow to handle appointment scheduling, lead qualification, customer support, and call routing through natural, conversational voice technology. With a no-code builder, 200+ integrations, and deployment in under 3 weeks, Synthflow makes it easy for teams to scale automation without engineering effort. AI agents operate with sub-500ms latency in 30+ languages and meet global compliance standards (SOC 2, HIPAA, GDPR). Organizations across healthcare, real estate, insurance, and e-commerce use Synthflow to improve customer experience, reduce manual workload, and ensure calls are answered 24/7.

Average Rating: 4.5/5.0

Total Reviews: 1,011

How Do G2 Users Rate Synthflow?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Synthflow?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 92% Small, 7% Medium

What Do G2 Reviewers Say About Synthflow?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Synthflow, highlighting its simple setup and seamless integration with various platforms.
  • Users find the setup ease of Synthflow intuitive and quick, significantly simplifying appointment booking integration.
  • Users appreciate the easy integrations with various services, enhancing their experience with seamless AI functionality.
  • Users value the easy integration of Synthflow with platforms like Make.com and Zapier for seamless functionality.
  • Users love the easy setup of Synthflow, making deployment and integration a breeze for everyone.
Cons
  • Users find the pricing significant, which may impact the affordability of Synthflow for many individuals.
  • Users find the cost limitations of Synthflow restrictive, with pricing plans lacking flexibility for adequate testing.
  • Users find the learning curve steep, wishing for more tutorials to clarify agent and workflow creation.
  • Users find the missing features in Synthflow frustrating, especially for voice configuration and team management.
  • Users seek more customization options in Synthflow to enhance their experience and meet diverse project needs.

What Are Recent G2 Reviews of Synthflow?

Synvision

SynVisionAI Chatbot is an advanced conversational AI solution designed to enhance customer engagement and streamline communication processes for businesses. Leveraging cutting-edge natural language processing and machine learning technologies, it delivers human-like interactions, ensuring users receive accurate and timely responses. Key Features and Functionality: - Natural Language Understanding: Comprehends and processes user queries with high accuracy, facilitating seamless conversations. - Multi-Channel Support: Integrates across various platforms, including websites, mobile apps, and social media, providing a consistent user experience. - Customizable Responses: Allows businesses to tailor interactions to align with their brand voice and specific customer needs. - Analytics and Reporting: Offers insights into user interactions, enabling data-driven decisions to improve service quality. - Scalability: Handles multiple conversations simultaneously, ensuring efficiency during peak times. Primary Value and Solutions Provided: SynVisionAI Chatbot addresses the need for efficient and effective customer service by automating routine inquiries, reducing response times, and freeing up human agents for more complex tasks. This leads to increased customer satisfaction, operational efficiency, and cost savings for businesses. By providing 24/7 support, it ensures that customers receive assistance whenever needed, enhancing overall engagement and loyalty.

Who Is the Company Behind Synvision?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026