Best Call Center Infrastructure (CCI) Software - Page 30

menetalk

Cloud-based business telephony with complete telephony features.

MiContact Center Enterprise

MiContact Center Enterprise provides large-scale, multi-site organizations with true omnichannel capabilities and deployment flexibility, enabling distributed operations to deliver consistent service across every customer touchpoint. The platform supports up to 30,000 concurrent agents while maintaining the operational controls and integration depth enterprises demand.

Microcall

Great things happen when you combine your companys data with Microcall analytics!

Average Rating: 4.3/5.0

Total Reviews: 2

Microtalk Europe Limited

Microtalk: Your Global Voice & Messaging Partner. Since 2004, Microtalk has been empowering our customers and partners with a Unified Communications portfolio comprising: UCaaS & CPaaS A2P/ P2P SMS Cloud Phone PBX Voice Termination Virtual DID Numbers (mobile, premium & geographic). UK 5G Mobile MVNO Contact Centre Solutions Bespoke mobile Apps We are headquartered in London, UK, with our presence also in the USA, India, and the Philippines. As an SMS and Communications provider, Microtalk helps enterprises, partners, and aggregators deliver high-volume, time-critical messaging for marketing, authentication (OTP), and customer engagement, backed by direct operator connectivity globally. Trusted by thousands of businesses worldwide, Microtalk combines global reach with local expertise to help you grow and connect. Scale Your Communications Worldwide! Our CPaaS platform enables you to have an end-to-end communication system utilising our key products, plus onboarding, CRM, communications, billing, and integrated payments from a customised white labelled system tailored to your specifications. Talk to us for a demo!

Mida Attendant Console Pro

Mida Recorder

MiiTel

MiiTel is the cloud-based IP-phone solution powered by a Revenue Intelligence Platform, designed to optimize sales and customer service operations. MiiTel provides robust functionality with features like call analysis, visualization, and extensive reporting to help businesses make timely and precise decisions. Recognized by Forbes, Sequoia, and Meritech Capital as one of the TOP 50 AI Companies globally, MiiTel is used by over 2000 companies worldwide, including those in Japan, Indonesia, and the USA.

mindWireless

The mindWireless Mobile Intelligence Portal enables better mobile management across the enterprise from employees to mobile managers and beyond. You get a secure, customized portal that works to optimize your mobile program at every level.

Mitel OpenScape Contact Center

Mitrol

Modeer360

Modeer 360 is a cloud‑based SaaS that combines CRM and telephony in one interface. It lets you: Log every call, WhatsApp, SMS and email under each contact Auto‑schedule callbacks and reminders so no lead goes cold Monitor, whisper‑coach or barge into live calls View built‑in reports on calls, pipeline and team performance Add users, pipelines or IVR flows instantly on a pay‑as‑you‑go plan Everything runs in your browser—no switching between apps or manual hand‑offs.

Mostable

MotionCX

MotionCX is an omni-channel CCaaS platform that empowers agents to deliver better, more personalized customer experiences right out of the box. Agents see a consolidated customer profile in a single view and leverage AI guided workflows to meet their needs.

myIstra SwitchBoard

myphoner

Myphoner enables sales teams to easily manage their prospects with a simple to use cold outreach CRM, never has it been easier to follow up and drive leads. Whether you do cold calling, warm calling, meeting booking, inside sales, it's all about following up. Myphoner offers a full suite of tools to enable your sales team to get the job done. In 2013 we started with a unique queue that ensured agents would never miss a scheduled call and assist them to focus on calling. Today we offer a host of features from time tracking to a built-in dialer and Cloud VoIP solution to Live Monitoring & robust reporting. With features such as email templates, scripts & campaign configuration, managers spend less time on admin, enabling them to focus on their team and coaching agents. Talking about coaching, our Live Monitoring with Listen & Whisper features further help managers train agents to get the most out of each call. With four different types of reports, agents, managers & clients can see precisely how campaigns perform in real-time. Our agent report is fantastic to ensure each agent is performing optimally and reaches their KPI's. In contrast, our list and detail report provides excellent insight into how effective campaigns are at any time. We even offer a Voice Report, which offers complete transparency on call costs to ensure companies can manage their ROI effectively. We offer tools to manage client campaigns independently for agency clients, ensuring that all data is separate. This means easier management and provides the ability for clients to have complete transparency over their campaigns. We even offer custom branding and white labelling, enabling you to give more value to clients. We understand the importance of having the ability to integrate with other applications in your tech stack and automating processes. With that in mind, we have a robust open API & have partnered with Zapier, which integrates with over 3000 applications worldwide. Our plans & features are built to grow as your company and sales team grows, ensuring that you have the right features without any bloatware, no matter how small or large your team is.

Average Rating: 4.5/5.0

Total Reviews: 2