Best Call Center Infrastructure (CCI) Software - Page 23

operoza

Operoza is a configurable CRM built specifically for BPOs to manage campaigns, leads, agent performance, and call analysis - without spreadsheets or disconnected tools. Built for BPO operations end-to-end: • Campaign management - configure campaigns per client, assign agents, track performance • Leads & sales tracking - capture, convert, and manage the full sales pipeline • Call analysis - automated sentiment and compliance analysis on recorded calls • Payroll & commissions - automated payout calculation tied to real performance • Attendance & workforce tracking - shift tracking, no-show detection • Dashboards & reporting - real-time visibility into campaign and agent metrics • Client portals - give your clients direct visibility into their campaign's performance • Multi-tenant by design - every client's data is fully isolated to their own workspace

Opus Telecoms

Opus Telecoms provides comprehensive business communication solutions whilst delivering technology with purpose. Its product portfolio categories include Unified Communications, IT & Applications, Voice and Connectivity.

Orbit Interactive Voice Response

Orbit™ IVR provides adaptable, dynamic call trees based on utility needs and preferences

Orbox

Orbox is a fully customizable IP-PBX, a smart and low-cost solution, designed for any type of company. This solution was developed to increase productivity and reduce costs associated with communications management, operations and maintenance. / Virtual or Physical Appliance / Supports several phone models and multiple operators and its easily integrated to existent centrals.

Pakra

Pakra offers a SaaS platform designed for learning and performance management.

Parlance

With over 23 years of successful deployments, Parlance is a tested, reliable call management solution. We provide callers friction-free, voice-driven access to the right resources, meeting the caller experience demands of today’s leading organizations. Our voice-enabled call routing service greets each caller with your branded message and allows them to speak naturally to quickly connect to the resources they need. Parlance improves the first step of every caller’s journey by replacing frustrating IVR menus, reducing long hold times, and supporting a better agent experience. While old fashioned IVRs typically have an engagement rate of less than 15%, 85% of callers easily engage and self-serve with our modern voice-enabled solution. Your operators and agents can provide better service to callers who need complex support and empathy because Parlance relieves the burden of routine transfers. Our managed service solution ensures every caller receives immediate access, enables uninterrupted availability, continuously optimizes performance, and reduces operational costs. Parlance Service is comprised of three elements: voice-enabled call routing, directory services, and a partnership that empowers your organization with industry-leading expertise.

PhonePad

Phonologies Intelligent Assistant

Self Service applications built with your Customer in mind

PIMS Dialer

PineVox

With a legacy rooted in two decades of telecom consulting and services expertise, PineVox emerges as a visionary leader in the industry. Our profound knowledge and experience have allowed us to guide numerous organisations of all sizes toward enhanced telecommunication solutions. Throughout the years, we have diligently cultivated and perfected the branches and leaves of our next-generation telecom technology, ensuring it stand tall in all conditions. Whether it's Voice over Internet Protocol (VoIP), in-house PBX solutions, call center solutions or high-speed broadband, PineVox has successfully navigated the diverse landscape of telecommunications. At PineVox, we pledge to deliver robust technology with deep-rooted reliability, access to affordable telecommunication solutions, and an unwavering commitment to excellence in customer service. Our team is dedicated to providing you with seamless migration and integration, ensuring your business reaps the long-term benefits for years to come. With a legacy rooted in two decades of telecom consulting and services expertise, PineVox emerges as a visionary leader in the industry. Our profound knowledge and experience have allowed us to guide numerous organisations of all sizes toward enhanced telecommunication solutions. Throughout the years, we have diligently cultivated and perfected the branches and leaves of our next-generation telecom technology, ensuring it stand tall in all conditions. Whether it's Voice over Internet Protocol (VoIP), in-house PBX solutions, call center solutions or high-speed broadband, PineVox has successfully navigated the diverse landscape of telecommunications. At PineVox, we pledge to deliver robust technology with deep-rooted reliability, access to affordable telecommunication solutions, and an unwavering commitment to excellence in customer service. Our team is dedicated to providing you with seamless migration and integration, ensuring your business reaps the long-term benefits for years to come. Elevate your business to new heights with PineVox, where cutting-edge technology meets unparalleled support. Upgrade your telecommunication infrastructure to PineVox today and experience a future of boundless possibilities.

Plan.com

plan.com was named the fastest growing tech company in the UK by the Sunday Times in the latest Hiscox, Tech Track 100 league.

PromptVoice Studio

PromptVoice Studio is a self-serve solution , providing end users with access to superior quality voice prompts and resellers with a recurring revenue stream and an invaluable addition to their existing portfolio.

PRP Voice

Transform Customer Experience | Cloud-based IVR Solution 1. Route Routine Calls and Common Questions 2. Saves Time for Everyone 3. Reduces Costs 4. Improves Lead Conversion 5. Provides a holistic customer view 6. Improves the Brand/Customer Relationship Contact us: +919643404012 Visit us: www.prpvoice.com #customerexperience #cloud #customer #customerservice #cx #crm #automation #ai #brand #digitaltransformation #sales #saas

Q-Suite

Q-Suite is a multi tenant system that provides features for both premise based and hosted contact centers.

Qubicles

The Next Generation of Contact Centers is Unlimited. It’s Usage-Based. It’s Global. And It’s Powered by Blockchain. We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price.