Box office software is an end-to-end event management solution that facilitates ticketing, sales, and attendee list management for live events. Event organizers use box office software to collect registrations, sell tickets and merchandise, accept donations, and manage attendee profiles. These products can be leveraged during and after an event to sell tickets on-site, check in attendees, and analyze the success of an event. Some box office software also includes CRM software features for managing customer or patron profiles.
Box office software integrates with payment processing solutions so event organizers and venues can sell tickets online and in person. Like event registration and ticketing software, box office software enables event organizers to create registration forms and manage attendee lists. However, box office software caters to a variety of venues and live events by providing additional features for different ticket types, reserved seating, fundraising, and e-commerce. Because of this, box office software is more commonly used for business-to-consumer (B2C) events such as sports games, performing arts, festivals, and concerts.
To qualify for inclusion in the Box Office category, a product must:
- Provide customizable registration forms
- Support multiple different ticket types, such as general admission, reserved seating, season pass, discount, and group package
- Generate physical or digital tickets that can be scanned upon entry
- Allow for the management of attendee lists and customer profiles
- Integrate with payment processing software
- Include additional fundraising or e-commerce features for accepting donations or selling merchandise, in addition to ticket sales
