Best AI Customer Support Agents Software - Page 46

How Many AI Customer Support Agents Software Products Does G2 Track?

Total Products under this Category: 903

Category Stats (Sep 2026)

  • Average Rating: 4.68/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Verint Copilot Bots (+1.69%) - Among all products in this category, Verint Copilot Bots recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank AI Customer Support Agents Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 83,200+ Authentic Reviews
  • 903+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Customer Support Agents Software

G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Retell AI, Genesys Cloud CX, and Zoho Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=retell-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=zoho-desk)

Recept AI

Who Is the Company Behind Recept AI?

  • Seller: Budgie
  • Year Founded: 2024
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

ReceptFlow

ReceptFlow is an AI receptionist for local service businesses

Who Is the Company Behind ReceptFlow?

Receptico AI

Receptico AI is an AI-powered receptionist designed to help small businesses answer every customer call, capture leads, schedule appointments, and provide 24/7 customer support without the cost of a traditional receptionist. Receptico AI can answer inbound calls, have natural conversations with customers, provide information about your business, qualify leads, collect customer details, book appointments, and route calls when human assistance is needed. Built for businesses that rely on phone calls to generate revenue, Receptico AI helps reduce missed opportunities and ensures customers can reach your business—even outside normal business hours. Key features include: * 24/7 AI-powered call answering * Natural, human-like conversations * Lead capture and qualification * Appointment scheduling * Customer FAQs and business information * Call routing and transfers * Automated customer follow-ups * Custom AI receptionist setup * Website and business information integration * Support for growing small businesses Receptico AI helps businesses turn more incoming calls into customers while saving time and reducing the workload associated with answering repetitive phone calls.

Who Is the Company Behind Receptico AI?

Reepli.ai

Reepli.ai is an AI-powered automation platform for WhatsApp Business, designed for small businesses, artisans, independent professionals, coaches, and local merchants. It connects to your existing WhatsApp Business number and uses AI to reply to customers 24/7, qualify leads, book appointments, send automatic confirmations and reminders, manage a built-in CRM, collect Google reviews, and even generate an AI-powered website with SEO. Reepli.ai is a certified Meta Tech Provider, fully GDPR-compliant, with data hosted in Europe. It replaces a traditional secretary at a fraction of the cost (starting at €79/month), with no setup in under 15 minutes, no engagement, and a flat, predictable monthly price (no per-message or per-conversation fees).

Who Is the Company Behind Reepli.ai?

  • Seller: Reepli
  • Year Founded: 2026
  • HQ Location: PARIS, FR
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Relay by Switch Labs

Relay is an AI-native help desk and customer support platform built by Switch Labs. It combines modern customer service tools with intelligent automation to streamline support workflows without per-seat enterprise pricing. Key features include a Smart Inbox with AI-powered ticket routing and prioritization, comprehensive customer profiles with full interaction history, multi-channel communication tracking (email, chat, web forms), a self-service knowledge base, workflow automations and smart rules, quick-response macros and templates, third-party integrations, SLA management, analytics and reporting dashboards, and AI-powered assistance throughout — from suggested replies to summarization to sentiment analysis. Designed for small businesses and startups who need enterprise-grade support tools without the complexity. Sales CRM features are included at every paid tier — no separate sales plan required. Pricing: Free tier with core ticket inbox and AI smart replies; Pro $19/user/month adds automation, SLA management, custom branding, advanced AI, and 14-day free trial; Enterprise $39/user/month adds SSO, audit logs, dedicated support, and custom integrations.

Who Is the Company Behind Relay by Switch Labs?

Renew AI

Who Is the Company Behind Renew AI?

  • Seller: Renew AI
  • Year Founded: 2021
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Replai

Replai is a WhatsApp AI assistant for small businesses. It pairs to the WhatsApp number you already use by scanning a QR code, the same way WhatsApp Web does, so there is no Meta Business API application, no new SIM and no per-conversation fees. It answers customers from a knowledge base you supply as pasted text, a website URL, or a PDF, DOCX or TXT upload, covering prices, hours, delivery and policies. If an answer is not there it says it will check with the team rather than inventing one. It transcribes voice notes, reads photos such as receipts and product screenshots, and replies in the customer's own language, detected per message. Qualified leads go to Google Sheets, and a second AI flags complaints, scams and abuse for a human. Owners can take over any chat, set office hours, and run outbound campaigns with merge fields, rate limiting and automatic STOP handling. Pricing is flat and includes the AI cost: a 7-day free trial with no card, then from $19 a month.

Who Is the Company Behind Replai?

Repliant

Repliant is an advanced customer experience (CX) platform designed to unify and streamline customer interactions across multiple channels. By integrating voice, messaging, and multi-step actions into a single agent layer, Repliant ensures seamless communication and efficient resolution of customer inquiries. This consolidation eliminates the need for disparate systems, providing a cohesive and responsive customer service experience. Key Features and Functionality: - Unified Agent Layer: Combines voice, messaging, and multi-step actions across all customer channels, ensuring consistent and efficient interactions. - Seamless Integration: Connects effortlessly with existing CRMs, support desks, and legacy systems, maintaining continuity and leveraging current infrastructures. - Consistent Customer Memory: Maintains a single, comprehensive memory of each customer across all platforms, enabling personalized and informed responses. - Efficient Resolution: Focuses on resolving customer issues directly rather than merely routing tickets, enhancing satisfaction and reducing response times. Primary Value and Solutions Provided: Repliant addresses the common challenges of fragmented customer service systems by offering a unified platform that streamlines interactions and resolutions. By collapsing multiple communication channels into a single agent layer, it reduces the complexity and inefficiencies associated with managing separate systems. This approach not only enhances the customer experience by providing timely and consistent support but also optimizes operational efficiency for businesses, leading to improved customer satisfaction and loyalty.

Who Is the Company Behind Repliant?

Replio AI

Replio is an AI-powered customer support agent for WhatsApp, Instagram, Messenger, Telegram and your website. It replies to customers 24/7 in 50+ languages, answering from your own knowledge base, logging complaints, qualifying leads, taking in-chat bookings, and escalating to a human when needed, all with no-code setup. Replio also sells products on Telegram, runs giveaways, broadcasts announcements, and helps grow and manage communities. It is used by boutiques, restaurants, travel companies, and growing e-commerce and support teams. Plans start at $70/month (WhatsApp only) or $150/month for every channel, with a 14-day free trial and no card required.

Who Is the Company Behind Replio AI?

  • Seller: Replio
  • Year Founded: 2026
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Replyo

Customer support that doesn't cost a fortune Everything you need to talk to your customers — live chat, AI agents, conversation flows, and a help center — all for a fraction of the cost.

Who Is the Company Behind Replyo?

Representative24

Representative24 is an AI-powered CX platform that helps businesses deliver fast, secure, and personalized support 24/7. Unlike basic AI chatbots, Representative24 is agentic: It connects directly with your systems through API, automating real tasks without human intervention. Your customers get instant, multilingual responses about your products, pricing, FAQs, and policies across your site, app, WhatsApp, and Facebook. Designed with security and compliance in mind, it allows companies to deploy AI safely in regulated environments, with features such as encrypted API connections, user verification (email + OTP), and seamless handoff to human agents when needed. With Representative24, businesses of any size can access enterprise-grade AI support capabilities—without the cost and complexity of building custom solutions.

Who Is the Company Behind Representative24?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated July 8, 2026