# Best  AI Agents

*By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*

The best AI agents software in 2026 is Salesforce Agentforce, rated 4.3 out of 5 on G2 based on 1,100+ verified reviews. For voice-based automation, Retell AI leads with the highest user rating at 4.8 stars across 2,300+ reviews. Microsoft Copilot offers a strong alternative for teams already invested in the Microsoft 365 ecosystem.

1. Salesforce Agentforce — 4.3/5 (1,100+ reviews): Salesforce-native autonomous CRM workflow agents
2. Microsoft Copilot — 4.4/5 (300+ reviews): M365-native workflow automation and summarization agents
3. Retell AI — 4.8/5 (2,600+ reviews): Inbound and outbound voice agent deployment
4. Jotform AI Agents — 4.5/5 (700+ reviews): No-code conversational agent deployment across channels
5. VEED — 4.6/5 (2,100+ reviews): AI-assisted video editing with auto-captioning

*Updated June 2026. Based on 2026 G2 verified review data across 5 products.*




## Top  AI Agents at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) | 4.3/5.0 (1,158 reviews) | Salesforce-native autonomous CRM workflow agents | "[Autonomous AI Agents That Streamline Workflows Across the Salesforce Ecosystem](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)" |
| 2 | [Rippling](https://www.g2.com/products/rippling/reviews) | 4.8/5.0 (11,473 reviews) | — | "[User-Friendly, Tech-Forward Platform with Highly Responsive Support Team](https://www.g2.com/survey_responses/rippling-review-13036551)" |
| 3 | [Retell AI](https://www.g2.com/products/retell-ai/reviews) | 4.8/5.0 (2,582 reviews) | Inbound and outbound voice agent deployment | "[Property Management Made Easy!](https://www.g2.com/survey_responses/retell-ai-review-13024552)" |
| 4 | [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) | 4.4/5.0 (294 reviews) | M365-native workflow automation and summarization agents | "[Seamless Microsoft Integration That Boosts Productivity Across Word, Excel, Outlook, and Teams](https://www.g2.com/survey_responses/microsoft-copilot-review-12954928)" |
| 5 | [VEED](https://www.g2.com/products/veed/reviews) | 4.6/5.0 (2,132 reviews) | AI-assisted video editing with auto-captioning | "[Easy Video Editing with Quick Turnaround](https://www.g2.com/survey_responses/veed-review-11784336)" |
| 6 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (619 reviews) | No-code conversational agent deployment across channels | "[Practical and Fast—Set Up a Working Jotform AI Agent in a Day](https://www.g2.com/survey_responses/jotform-ai-agents-review-12998528)" |
| 7 | [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) | 4.4/5.0 (14,163 reviews) | AI-assisted multi-channel lead nurturing automation | "[All-in-one marketing that's powerful, if you can afford the tiers](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12945877)" |
| 8 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,706 reviews) | Knowledge-base-grounded tier-1 support deflection | "[Intuitive and Easy to Use—Fin Boosts Productivity Fast](https://www.g2.com/survey_responses/fin-review-12963173)" |
| 9 | [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) | 4.3/5.0 (390 reviews) | ServiceNow-native agentic ITSM workflow automation | "[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)" |
| 10 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,818 reviews) | CRM-native AI agent deflection and ticketing | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" |


## How Many  AI Agents Products Does G2 Track?
**Total Products under this Category:** 2,202

### Category Stats (Jun 2026)
- **Average Rating**: 4.64/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Open.cx (+5.56%) - Among all products in this category, Open.cx recorded the largest rating increase compared to last month
*Last updated: June 26, 2026*


## How Does G2 Rank  AI Agents Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 274,100+ Authentic Reviews
- 2,202+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which  AI Agents Is Best for Your Use Case?

- **Leader:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
- **Highest Performer:** [Synthflow](https://www.g2.com/products/synthflow/reviews)
- **Top Trending:** [Retell AI](https://www.g2.com/products/retell-ai/reviews)
- **Best Free Software:** [Retell AI](https://www.g2.com/products/retell-ai/reviews)


---

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---

## What Are the Top-Rated  AI Agents Products in 2026?
### 1. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people. The platform supports the full agent lifecycle—from creation and testing to deployment, supervision, and continuous improvement—using both low-code and pro-code tools. Agentforce is used by teams across customer service, sales, IT, operations, HR, marketing, and industry-specific workflows. Agentforce enables organizations to deploy AI agents that work continuously, execute business logic, and integrate with existing systems. Agents can handle structured and unstructured data, reason through complex tasks, and hand off to humans when needed. Key capabilities and components include: - Agent development and orchestration tools that support building, testing, deploying, supervising, and scaling AI agents using conversational, low-code, and pro-code experiences. - Hybrid reasoning architecture that combines deterministic workflows with large language model (LLM) reasoning to ensure predictable execution while handling nuance and natural language interactions. - Multichannel and voice support, allowing agents to engage users across web, mobile, chat, and phone with consistent behavior and brand-aligned voice experiences. - Intelligent Context processing, which extracts and structures information from unstructured and multimodal data sources so agents can respond accurately and take relevant actions. - Lifecycle management and supervision, including batch testing, performance monitoring, and tools to refine agent behavior over time. Agentforce includes built-in trust, governance, and security features to support enterprise requirements: - Configurable guardrails to reduce hallucinations, bias, and off-topic responses. - Data protection and governance controls such as grounding, access controls, auditability, and privacy safeguards. - Enterprise-grade reliability and compliance, built on the broader Salesforce platform. Common use cases include customer support automation, sales development, employee support, deep research tasks, coaching and learning, product recommendations, appointment scheduling, and event or attendee support. Agentforce can also be tailored for industry-specific workflows by leveraging existing data models, APIs, and business logic. Overall, Salesforce Agentforce is an enterprise agentic AI platform for organizations seeking to deploy trusted, autonomous digital labor that integrates with their existing systems and operates at scale.


**Average Rating:** 4.3/5.0
**Total Reviews:** 1,158

**Who Is the Company Behind Salesforce Agentforce?**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (579,511 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Salesforce Developer, Salesforce Administrator
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 39% Mid-Market, 31% Enterprise



#### What Are Recent G2 Reviews of Salesforce Agentforce?

**"[Agentforce Makes Enterprise AI with Salesforce Truly Headless](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613)"**

**Rating:** 4.0/5.0 stars
*— Manjunath G.*

[Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613)

---

**"[Autonomous AI Agents That Streamline Workflows Across the Salesforce Ecosystem](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)"**

**Rating:** 5.0/5.0 stars
*— Aniket N.*

[Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)

---



### 2. [Rippling](https://www.g2.com/products/rippling/reviews)
Streamline your business with Rippling’s all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing you to focus on growth. Experience the power of unified management with Rippling today.


**Average Rating:** 4.8/5.0
**Total Reviews:** 11,473

**Who Is the Company Behind Rippling?**

- **Seller:** [Rippling](https://www.g2.com/sellers/rippling)
- **Company Website:** https://www.rippling.com
- **Year Founded:** 2016
- **HQ Location:** San Francisco, CA
- **Twitter:** @Rippling (12,402 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/17988315/ (7,523 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Software Engineer, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 54% Mid-Market, 29% Small-Business


#### What Are Rippling's Pros and Cons?

**Pros:**

- Ease of Use (6968 reviews)
- Intuitive (5171 reviews)
- Simple (4565 reviews)
- User Interface (3811 reviews)
- Easy Access (3660 reviews)

**Cons:**

- Missing Features (1241 reviews)
- Not User-Friendly (886 reviews)
- Learning Curve (858 reviews)
- Limited Features (843 reviews)
- Improvement Needed (820 reviews)


### What Do G2 Reviewers Say About Rippling?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Rippling, benefiting from a seamless experience with single login access.
- Users appreciate the **intuitive interface** of Rippling, making navigation and feature access effortlessly simple.
- Users find Rippling's interface **very easy to navigate** , promoting efficiency with quick access to essential features.
- Users enjoy the **user-friendly interface** of Rippling, which simplifies navigation and enhances overall usability.
- Users appreciate the **easy access** to clock-in/out and payslips, making navigation streamlined and efficient.

**Cons:**

- Users find the **reporting and analytics features lacking** , with complexities that complicate obtaining straightforward insights.
- Users find Rippling **not user-friendly** , experiencing slow load times and confusion with reporting and review processes.
- Users experience a **steep learning curve** with Rippling's comprehensive features, leading to initial confusion and slower usage.
- Users find Rippling's **limited features** lacking in design appeal and accessibility, affecting overall user experience.
- Users experience **improvement needed** in Rippling due to slow loading times and unclear processes for leave and reviews.

#### What Are Recent G2 Reviews of Rippling?

**"[Intuitive, Well-Designed Platform — Unified Profiles & Easy Device Management](https://www.g2.com/survey_responses/rippling-review-13046239)"**

**Rating:** 5.0/5.0 stars
*— Larry K.*

[Read full review](https://www.g2.com/survey_responses/rippling-review-13046239)

---

**"[User-Friendly, Tech-Forward Platform with Highly Responsive Support Team](https://www.g2.com/survey_responses/rippling-review-13036551)"**

**Rating:** 5.0/5.0 stars
*— Victoria M.*

[Read full review](https://www.g2.com/survey_responses/rippling-review-13036551)

---


#### What Are G2 Users Discussing About Rippling?

- [How is Rippling innovating in the field of HR and IT management for businesses?](https://www.g2.com/discussions/how-is-rippling-innovating-in-the-field-of-hr-and-it-management-for-businesses) - 6 comments, 7 upvotes
- [What is Rippling used for?](https://www.g2.com/discussions/what-is-rippling-used-for) - 6 comments, 3 upvotes

### 3. [Retell AI](https://www.g2.com/products/retell-ai/reviews)
Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLMs), Retell allows teams to spin up real-time AI agents that handle calls, trigger messaging workflows, and integrate seamlessly into your existing systems—all without writing code. At its core, Retell delivers Voice Agent Automation that feels indistinguishable from speaking with a real person. Calls are handled by LLM-native agents that respond within 600 milliseconds, support multi-turn logic, and operate across 31+ languages with native-quality speech. You can build and manage your own agent flows using an intuitive drag-and-drop builder that supports IVR trees, dynamic transfers, real-time webhooks, and CRM integration. Whether you’re scheduling appointments, answering FAQs, or qualifying leads, these agents are fast, reliable, and production-ready. Beyond voice, Retell also enables SMS and chat automation. Agents can send contextual messages during or after phone calls, or operate as standalone text/chat bots. You can use Twilio numbers or bring your own for outbound campaigns, enabling flexible, multi-channel engagement. To ensure quality and insight, Retell offers built-in testing and QA tools. You can simulate conversations, A/B test call flows, and monitor live call data through detailed dashboards. Track CSAT, latency, sentiment, and conversation outcomes—all in one place. Voice agents can be deployed via Twilio, SIP, branded caller ID, or embedded using Retell’s web SDKs. Unlike legacy IVR or scripted systems, Retell is built from the ground up to be AI-native and fully customizable. Whether you’re in healthcare, logistics, fintech, or customer support, Retell’s platform lets you scale personalized conversations across channels—boosting customer satisfaction and reducing operational costs.


**Average Rating:** 4.8/5.0
**Total Reviews:** 2,582

**Who Is the Company Behind Retell AI?**

- **Seller:** [Retell AI](https://www.g2.com/sellers/retell-ai)
- **Company Website:** https://www.retellai.com
- **Year Founded:** 2023
- **HQ Location:** Palo Alto, US
- **Twitter:** @retellai (3,181 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/retellai/ (121 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 3% Small-Business, 0% Mid-Market


#### What Are Retell AI's Pros and Cons?

**Pros:**

- Ease of Use (494 reviews)
- Helpful (144 reviews)
- User Interface (142 reviews)
- Integrations (119 reviews)
- Simple (112 reviews)

**Cons:**

- Missing Features (116 reviews)
- Expensive (87 reviews)
- Learning Curve (80 reviews)
- Limited Features (66 reviews)
- Poor Understanding (64 reviews)


### What Do G2 Reviewers Say About Retell AI?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find the **ease of use** of Retell AI remarkable, facilitating quick setup and seamless integration with other applications.
- Users appreciate the **ease of use** of Retell AI, praising its natural voice and simple interface for all skill levels.
- Users appreciate the **straightforward and helpful UI** , which makes for a quick and easy learning experience.
- Users appreciate the **easy integrations** with other applications, enhancing workflow efficiency and simplicity.
- Users appreciate the **simple and clean UI** of Retell AI, making it accessible for beginners and professionals alike.

**Cons:**

- Users desire **missing features** such as more voice options and additional native integrations for better functionality.
- Users find Retell AI to be **expensive** , especially compared to alternatives like Assistable.AI, affecting affordability.
- Users find the **steep learning curve** challenging, needing practice and support to fully grasp the features.
- Users find the **limited features** of Retell AI restrict workflow efficiency and require additional tools for testing deployments.
- Users face a **poor understanding** of conversation types, leading to difficulties in achieving intended outcomes with Retell AI.

#### What Are Recent G2 Reviews of Retell AI?

**"[Property Management Made Easy!](https://www.g2.com/survey_responses/retell-ai-review-13024552)"**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/retell-ai-review-13024552)

---

**"[Polished UX for Building Autonomous AI Call Agents with Twilio & Telnyx Integrations](https://www.g2.com/survey_responses/retell-ai-review-12722058)"**

**Rating:** 5.0/5.0 stars
*— Rishav K.*

[Read full review](https://www.g2.com/survey_responses/retell-ai-review-12722058)

---



### 4. [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)
Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and provides real-time insights, enabling users to work more efficiently and creatively. Key Features and Functionality: - Intelligent Assistance: Copilot leverages advanced AI to understand context and provide relevant suggestions, helping users draft documents, create presentations, and analyze data more effectively. - Automation of Repetitive Tasks: By automating routine processes, Copilot reduces manual effort, allowing users to focus on more strategic activities. - Seamless Integration: Copilot integrates smoothly with Microsoft 365 applications, ensuring a cohesive user experience without the need for additional software. - Real-Time Collaboration: Enhances teamwork by offering real-time suggestions and insights during collaborative sessions in applications like Teams. - Data-Driven Insights: Analyzes data to provide actionable insights, aiding in informed decision-making and strategy development. Primary Value and User Benefits: Microsoft Copilot addresses the common challenges of time-consuming tasks and information overload by providing intelligent automation and insights. Users benefit from increased efficiency, reduced manual workload, and enhanced creativity. By streamlining workflows and offering real-time assistance, Copilot empowers professionals to focus on high-value tasks, ultimately driving productivity and innovation within organizations.


**Average Rating:** 4.4/5.0
**Total Reviews:** 294

**Who Is the Company Behind Microsoft Copilot?**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,091,739 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®)
- **Ownership:** MSFT

**Who Uses This Product?**
- **Who Uses This:** Software Engineer, Project Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 35% Small-Business, 33% Enterprise


#### What Are Microsoft Copilot's Pros and Cons?

**Pros:**

- Ease of Use (75 reviews)
- Efficiency (45 reviews)
- Helpful (39 reviews)
- Integrations (38 reviews)
- Features (35 reviews)

**Cons:**

- Inaccuracy (42 reviews)
- Poor Understanding (26 reviews)
- Usage Limitations (20 reviews)
- Accuracy Issues (19 reviews)
- AI Limitations (13 reviews)


### What Do G2 Reviewers Say About Microsoft Copilot?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Microsoft Copilot, finding it intuitive and user-friendly for everyday tasks.
- Users benefit from the **efficiency** of Microsoft Copilot, enabling them to focus on complex tasks with intelligent assistance.
- Users find Microsoft Copilot to be a **highly useful tool** , significantly enhancing productivity and streamlining everyday tasks.
- Users appreciate the **seamless integrations** of Microsoft Copilot with apps, enhancing productivity through intelligent assistance.
- Users appreciate the **seamless integration** of Microsoft Copilot with Microsoft 365 applications, boosting productivity and efficiency.

**Cons:**

- Users experience **inaccuracy** in Microsoft Copilot's responses, requiring additional review and adjustments for better results.
- Users experience a **poor understanding** from Microsoft Copilot, leading to slow, generic, and out-of-context responses.
- Users highlight the **limited chat sessions** of Microsoft Copilot, which restricts the overall user experience and effectiveness.
- Users report **accuracy issues** with Microsoft Copilot, resulting in falsehoods and challenges in generating quality documents and images.
- Users find **AI limitations** in Microsoft Copilot, citing issues with chat restrictions and code accuracy compared to rivals.

#### What Are Recent G2 Reviews of Microsoft Copilot?

**"[Seamless Microsoft Integration That Boosts Productivity Across Word, Excel, Outlook, and Teams](https://www.g2.com/survey_responses/microsoft-copilot-review-12954928)"**

**Rating:** 4.0/5.0 stars
*— Ravindra N.*

[Read full review](https://www.g2.com/survey_responses/microsoft-copilot-review-12954928)

---

**"[Boosts Productivity with Microsoft 365 Integration](https://www.g2.com/survey_responses/microsoft-copilot-review-12867971)"**

**Rating:** 4.5/5.0 stars
*— Abdul H.*

[Read full review](https://www.g2.com/survey_responses/microsoft-copilot-review-12867971)

---



### 5. [VEED](https://www.g2.com/products/veed/reviews)
VEED is an AI-powered video creation and editing platform that helps creators, marketers, teams and enterprises generate and edit video content at scale. The platform combines advanced AI video generation with simple but powerful editing tools, allowing users to produce professional videos without technical expertise or expensive equipment. From Idea to Video in One Unified Workflow VEED brings video generation and editing together in a single platform so users can create original content through AI video generation, then refine it with professional editing features—all in one workspace. Users no longer need to juggle tools, struggle with editing skills, or deal with production bottlenecks. This integrated approach helps teams scale content production, localize videos across markets, and maintain brand consistency across campaigns. The platform is designed for content creators producing social media and educational videos, marketing teams developing campaign assets, small business owners creating promotional content, and enterprises managing video content at scale. VEED's browser-based interface requires no downloads or installations, making professional video creation accessible from any device with an internet connection. Teams can collaborate on projects in real-time, share feedback, and manage multiple video projects simultaneously. AI Video Generation VEED's video generation capabilities are powered by industry-leading AI from OpenAI, Google, and ElevenLabs and integrated with the latest releases, including Sora and Veo. The platform also features Fabric 1.0, VEED's proprietary AI video model that delivers natural lip-sync synchronization between generated avatars and audio, creating more realistic and engaging video content. Users can: • Transform text scripts into complete videos with AI avatars and dynamic scenes • Generate professional voiceovers in multiple languages and voices using neural text-to-speech technology • Create talking videos with precise lip-sync accuracy using Fabric 1.0 • Create custom visuals, animations, and motion graphics from text prompts • Produce multiple video variations optimized for different platforms and target audiences The video generation workflow allows users to start from scratch with just a text prompt, eliminating the need for filming equipment, studios, or professional on-camera skills. Videos can be customized with brand colors, logos, and style preferences to maintain visual consistency across content. AI-Powered Editing Tools The platform lets creators automate complex editing tasks traditionally requiring professional skills and software expertise. Key editing capabilities include: • Generate and translate automatic subtitles in over 125 languages, with fully customizable styling • Translate spoken audio into multiple languages using AI dubbing. • Intuitive background removal for videos and images—no green screen needed • Detect and remove filler words for cleaner, more professional dialogue • Automatically trim scenes, improve pacing, and remove dead space with Magic Cut • Clean audio and reduce background noise in one click These editing features work alongside traditional video editing tools like timeline editing, transitions, text overlays, and color correction, giving users both AI-powered automation and manual creative control.


**Average Rating:** 4.6/5.0
**Total Reviews:** 2,132

**Who Is the Company Behind VEED?**

- **Seller:** [VEED](https://www.g2.com/sellers/veed-bdac6289-d6d6-4f09-b842-7bac70643e49)
- **Company Website:** https://www.veed.io/
- **Year Founded:** 2018
- **HQ Location:** London, GB
- **Twitter:** @veedstudio (22,690 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/veedhq/ (176 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Founder, Owner
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 81% Small-Business, 9% Mid-Market


#### What Are VEED's Pros and Cons?

**Pros:**

- Ease of Use (1240 reviews)
- Features (833 reviews)
- Easy Editing (757 reviews)
- Video Editing (713 reviews)
- Quality (668 reviews)

**Cons:**

- Slow Performance (280 reviews)
- Limited Features (263 reviews)
- Expensive (232 reviews)
- AI Limitations (212 reviews)
- Limited Options (202 reviews)


### What Do G2 Reviewers Say About VEED?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of VEED, which simplifies video editing and enhances content production efficiency.
- Users enjoy the **AI-integrated tools** of VEED for quick content repurposing and customizable video creation.
- Users find the **easy editing process** of VEED impressive, allowing for quick and efficient video creation.
- Users appreciate the **simplicity and user-friendliness** of VEED, making video editing quick and enjoyable.
- Users appreciate the **accuracy and efficiency** of VEED's auto-caption feature, which significantly reduces editing time.

**Cons:**

- Users experience **slow performance** with VEED, leading to frustrating playback issues and reduced overall efficiency.
- Users find the **limited features** of VEED restrict creativity and hinder the creation of smooth videos.
- Users find the **pricing high** , especially for basic features, making it challenging for starter projects.
- Users find the **AI limitations** in VEED hinder creative execution and require significant adjustments for audio accuracy.
- Users find the **limited customization options** in VEED restricting, impacting their creative control over projects.

#### What Are Recent G2 Reviews of VEED?

**"[Easy Video Editing with Quick Turnaround](https://www.g2.com/survey_responses/veed-review-11784336)"**

**Rating:** 4.0/5.0 stars
*— Josh K.*

[Read full review](https://www.g2.com/survey_responses/veed-review-11784336)

---

**"[Great results without the editing headache](https://www.g2.com/survey_responses/veed-review-12923657)"**

**Rating:** 5.0/5.0 stars
*— Tamas B.*

[Read full review](https://www.g2.com/survey_responses/veed-review-12923657)

---


#### What Are G2 Users Discussing About VEED?

- [Is VEED good for editing?](https://www.g2.com/discussions/is-veed-good-for-editing) - 7 comments, 3 upvotes
- [What are the features of video editing software?](https://www.g2.com/discussions/veed-what-are-the-features-of-video-editing-software) - 1 comment, 1 upvote
- [What can VEED do?](https://www.g2.com/discussions/what-can-veed-do) - 1 comment

### 6. [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)
Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.


**Average Rating:** 4.5/5.0
**Total Reviews:** 619

**Who Is the Company Behind Jotform AI Agents?**

- **Seller:** [Jotform](https://www.g2.com/sellers/jotform)
- **Company Website:** https://www.jotform.com/
- **Year Founded:** 2006
- **HQ Location:** San Francisco, California
- **Twitter:** @Jotform (39,289 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3541463/ (901 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 72% Small-Business, 12% Mid-Market


#### What Are Jotform AI Agents's Pros and Cons?

**Pros:**

- Ease of Use (267 reviews)
- Easy Setup (173 reviews)
- Artificial Intelligence (164 reviews)
- Helpful (157 reviews)
- Setup Ease (150 reviews)

**Cons:**

- AI Limitations (121 reviews)
- Limited AI Capabilities (74 reviews)
- Limited Features (66 reviews)
- Inadequate AI Features (65 reviews)
- Poor Understanding (60 reviews)


### What Do G2 Reviewers Say About Jotform AI Agents?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Jotform AI Agents, significantly enhancing productivity through intuitive survey creation.
- Users praise the **easy setup** of Jotform AI Agents, facilitating smooth transitions and efficient integration into daily tasks.
- Users praise the **time-saving features** of Jotform AI Agents, streamlining survey creation and enhancing overall productivity.
- Users value how Jotform AI Agents are **highly effective and efficient** for automating workflows and saving time.
- Users commend the **easy setup** of Jotform AI Agents, facilitating smooth integration into daily business activities.

**Cons:**

- Users find the **hallucinations and misunderstanding of queries** by Jotform AI Agents frustrating and misleading.
- Users find Jotform AI Agents have **limited AI capabilities** , struggling with dynamic workflows and accurate understanding of user needs.
- Users find the **limited features** of Jotform AI Agents restrictive, impacting flexibility and functionality during usage.
- Users find the **inadequate AI features** of Jotform AI Agents frustrating, especially regarding understanding user requests effectively.
- Users express frustration over the **poor understanding** of Jotform AI Agents, leading to generic responses and project setbacks.

#### What Are Recent G2 Reviews of Jotform AI Agents?

**"[Extremely updated AI that is effective and efficient also very useful](https://www.g2.com/survey_responses/jotform-ai-agents-review-13039946)"**

**Rating:** 5.0/5.0 stars
*— Corelle J.*

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13039946)

---

**"[Practical and Fast—Set Up a Working Jotform AI Agent in a Day](https://www.g2.com/survey_responses/jotform-ai-agents-review-12998528)"**

**Rating:** 5.0/5.0 stars
*— Christian M.*

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-12998528)

---



### 7. [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
Marketing Hub consolidates marketing tools and customer data into a unified platform, eliminating scattered point solutions and simplifying software management for modern marketing teams. Core Value Proposition: HubSpot's Marketing Hub solves three critical pain points stemming from disconnected software: fragmented customer data, inefficient execution, and wasted time on tool management. Built as part of the HubSpot CRM platform, Marketing Hub keeps customer data central to all marketing activities– enabling sales alignment and clear ROI tracking across the full platform. Key Capabilities: Unified Data Architecture: Marketing Hub stores all marketing tools and customer data on one platform. This eliminates data silos and provides complete customer context for personalized marketing at scale. Time Efficiency: Marketers save time previously spent switching between applications, reconciling data across systems, and troubleshooting integration issues that plague multi-tool marketing stacks. Smart CRM Integration: Because Marketing Hub operates as part of the HubSpot CRM platform rather than as a standalone tool, customer information, interaction history, and engagement data remain accessible within the marketing workflow without manual data transfer. Sales-Marketing Alignment: With the complete HubSpot CRM platform, marketing and sales teams work in alignment. Unified reporting ties marketing activities to revenue, proving ROI. Marketing Hub vs. Alternatives: Unlike individual marketing tools requiring manual integration and data transfer, Marketing Hub provides a native connection between email marketing, landing pages, social media management, and data analytics. This eliminates integration complexity and data sync challenges that fragment marketing operations. Marketing Hub delivers powerful capabilities without requiring extensive training, dedicated administrators, or technical implementation teams that complex enterprise platforms demand. Teams can adopt and use the system quickly, focusing on execution rather than software management. Who Should Use Marketing Hub: Marketing Hub serves marketing teams experiencing productivity loss from tool fragmentation, marketers requiring complete customer context for effective personalization, and organizations needing to demonstrate clear marketing ROI. The platform scales from small marketing teams to enterprise organizations without proportional increases in system complexity. Outcome: Marketing Hub enables marketers to save valuable time, provide personalized experiences that attract and convert the right customers at scale, and keep data at the center of everything they do– all while scaling their company, not complexity.


**Average Rating:** 4.4/5.0
**Total Reviews:** 14,163

**Who Is the Company Behind HubSpot Marketing Hub?**

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** https://hubspot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot (784,270 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Manager, Marketing Coordinator
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 52% Small-Business, 41% Mid-Market


#### What Are HubSpot Marketing Hub's Pros and Cons?

**Pros:**

- Ease of Use (1981 reviews)
- Email Marketing (908 reviews)
- Automation (907 reviews)
- Intuitive (905 reviews)
- Features (879 reviews)

**Cons:**

- Learning Curve (656 reviews)
- Missing Features (609 reviews)
- Limited Features (596 reviews)
- Expensive (547 reviews)
- High Pricing (441 reviews)


### What Do G2 Reviewers Say About HubSpot Marketing Hub?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of HubSpot Marketing Hub, finding it user-friendly and well-organized for marketing activities.
- Users admire the **user-friendly email marketing features** of HubSpot, enabling powerful campaigns without technical expertise.
- Users value the **automation capabilities** of HubSpot Marketing Hub for enhancing lead generation and streamlining workflows.
- Users appreciate the **intuitive interface** of HubSpot Marketing Hub, making email and landing page creation effortless.
- Users value the **intuitive interface and seamless integration** of HubSpot Marketing Hub, enhancing their marketing strategies effectively.

**Cons:**

- Users struggle with the **steep learning curve** of HubSpot Marketing Hub, requiring significant time and training for proficiency.
- Users find the **missing features** in HubSpot Marketing Hub restrictive, especially for smaller teams requiring more flexibility.
- Users find the **limited features** of HubSpot Marketing Hub's cheaper plans restrictive for their marketing needs.
- Users find the **pricing substantial** , especially for smaller teams as their contact lists expand.
- Users find the **high pricing** of HubSpot Marketing Hub challenging, especially as their contact list expands.

#### What Are Recent G2 Reviews of HubSpot Marketing Hub?

**"[All-in-one marketing that's powerful, if you can afford the tiers](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12945877)"**

**Rating:** 4.0/5.0 stars
*— Vitor V.*

[Read full review](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12945877)

---

**"[All-in-One Hubspot with Seamless Integrations and Invaluable CSM Support](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858)"**

**Rating:** 4.5/5.0 stars
*— Jo D.*

[Read full review](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858)

---


#### What Are G2 Users Discussing About HubSpot Marketing Hub?

- [What are your tips for using HubSpot Marketing Hub effectively?](https://www.g2.com/discussions/what-are-your-tips-for-using-hubspot-marketing-hub-effectively) - 3 comments
- [Is HubSpot Marketing Hub worth it?](https://www.g2.com/discussions/is-hubspot-marketing-hub-worth-it) - 7 comments, 3 upvotes
- [How does HubSpot Marketing Hub integrate with other tools to create a cohesive digital marketing strategy?](https://www.g2.com/discussions/how-does-hubspot-marketing-hub-integrate-with-other-tools-to-create-a-cohesive-digital-marketing-strategy) - 2 comments, 2 upvotes
- [What is HubSpot Marketing Hub used for?](https://www.g2.com/discussions/what-is-hubspot-marketing-hub-used-for) - 2 comments, 2 upvotes
- [What is HubSpot software?](https://www.g2.com/discussions/what-is-hubspot-software) - 1 comment

### 8. [Fin](https://www.g2.com/products/fin/reviews)
Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.


**Average Rating:** 4.5/5.0
**Total Reviews:** 3,706

**Who Is the Company Behind Fin?**

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** https://www.intercom.com/
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin_ai (45,225 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/fin/ (953 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small-Business, 37% Mid-Market


#### What Are Fin's Pros and Cons?

**Pros:**

- Helpful (378 reviews)
- Ease of Use (356 reviews)
- Features (289 reviews)
- Efficiency (237 reviews)
- Customer Support (226 reviews)

**Cons:**

- Missing Features (135 reviews)
- AI Limitations (117 reviews)
- Limited Features (103 reviews)
- Learning Curve (102 reviews)
- Expensive (92 reviews)


### What Do G2 Reviewers Say About Fin?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Fin to be **incredibly helpful** , efficiently resolving queries and providing valuable resources through its Knowledge Base.
- Users find Fin to be **very easy to use** , appreciating its intuitive interface and quick resolution of queries.
- Users appreciate the **quick scanning capabilities** of Fin, enhancing query resolution and customization ease.
- Users commend Fin's **efficiency** , allowing quick responses and reducing workload through seamless AI-driven customer support.
- Users express satisfaction with the **quick and excellent customer support** provided by Intercom for timely assistance.

**Cons:**

- Users express frustration over missing **features** like detailed procedures and conversational simulations, impacting overall effectiveness.
- Users note the **critical thinking limitations** of Fin, often requiring more direction for useful output and facing format issues.
- Users find the **limited features** of Fin restrictive, hindering effective communication and control over processes.
- Users find the **learning curve steep** due to complex setup and ongoing monitoring demands for Fin by Intercom.
- Users find the pricing of Fin to be **excessively high** , especially with numerous upsells that increase costs unexpectedly.

#### What Are Recent G2 Reviews of Fin?

**"[Accurate AI Ticket Handling, Clean UI, and Responsive Support](https://www.g2.com/survey_responses/fin-review-12958250)"**

**Rating:** 4.5/5.0 stars
*— Su Yi L.*

[Read full review](https://www.g2.com/survey_responses/fin-review-12958250)

---

**"[Intuitive and Easy to Use—Fin Boosts Productivity Fast](https://www.g2.com/survey_responses/fin-review-12963173)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Online Media*

[Read full review](https://www.g2.com/survey_responses/fin-review-12963173)

---


#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### 9. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)
ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.


**Average Rating:** 4.3/5.0
**Total Reviews:** 390

**Who Is the Company Behind ServiceNow AI Agents?**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (55,548 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 34% Enterprise, 17% Mid-Market


#### What Are ServiceNow AI Agents's Pros and Cons?

**Pros:**

- Efficiency (21 reviews)
- Ease of Use (17 reviews)
- Messaging Automation (14 reviews)
- Easy Integrations (11 reviews)
- Helpful (7 reviews)

**Cons:**

- Inaccuracy (10 reviews)
- Poor Understanding (9 reviews)
- Complex Configuration (8 reviews)
- Limited AI (8 reviews)
- Complex Usability (5 reviews)


### What Do G2 Reviewers Say About ServiceNow AI Agents?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **efficiency** of ServiceNow AI Agents, simplifying workflows and automating repetitive tasks effectively.
- Users value the **ease of use** of ServiceNow AI Agents, allowing seamless integration and streamlined workflows for support teams.
- Users appreciate the **messaging automation** of ServiceNow AI Agents, enhancing efficiency and reducing workload for teams.
- Users appreciate the **easy integrations** of ServiceNow AI Agents, enabling seamless automation and enhancing overall operational efficiency.
- Users value the **efficient automation and quick incident resolution** capabilities of ServiceNow AI Agents for streamlined workflow management.

**Cons:**

- Users often face **inaccuracy** issues with ServiceNow AI Agents, struggling with irrelevant responses and misinterpretations of context.
- Users find that the **poor understanding** of nuanced questions limits the effectiveness of ServiceNow AI Agents.
- Users find the **complex configuration** of ServiceNow AI Agents time-consuming and often challenging for nuanced interactions.
- Users find the AI Agents to be **overly rigid and limited** , struggling with nuanced questions and offering generic responses.
- Users find the **initial setup and customization complex** , necessitating a steep learning curve for effective use.

#### What Are Recent G2 Reviews of ServiceNow AI Agents?

**"[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)"**

**Rating:** 4.5/5.0 stars
*— Pradip G.*

[Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)

---

**"[Native AI agents that finally run on governed platform data](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)"**

**Rating:** 5.0/5.0 stars
*— rajesh s.*

[Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)

---



### 10. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.


**Average Rating:** 4.4/5.0
**Total Reviews:** 2,818

**Who Is the Company Behind HubSpot Service Hub?**

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** https://hubspot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot (784,270 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, Customer Success Specialist
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small-Business, 37% Mid-Market


#### What Are HubSpot Service Hub's Pros and Cons?

**Pros:**

- Ease of Use (325 reviews)
- Features (214 reviews)
- Helpful (170 reviews)
- Efficiency (155 reviews)
- Case Management (147 reviews)

**Cons:**

- Missing Features (117 reviews)
- Limited Customization (93 reviews)
- Limited Features (88 reviews)
- Lack of Features (75 reviews)
- Ticket Management (75 reviews)


### What Do G2 Reviewers Say About HubSpot Service Hub?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find HubSpot Service Hub to be **incredibly user-friendly** , allowing for smooth communication and easy access to insights.
- Users enjoy the **seamless connectivity** of HubSpot Service Hub through various functionalities and easy report access.
- Users value the **responsive customer support** of HubSpot Service Hub, ensuring quick assistance whenever needed.
- Users find HubSpot Service Hub to be a **time-saving solution** , effectively streamlining tasks and enhancing productivity.
- Users value the **effective ticketing system** of HubSpot Service Hub for managing customer interactions seamlessly.

**Cons:**

- Users find **missing features** in HubSpot Service Hub, particularly concerning advanced options and necessary integrations for growth.
- Users express frustration with **limited customization** options in HubSpot Service Hub, affecting their workflow and creativity.
- Users find the **limited features** of HubSpot Service Hub restrictive, impacting reporting, workflows, and integrations.
- Users highlight the **lack of features** in HubSpot Service Hub, making tasks like survey creation and team collaboration frustrating.
- Users find **ticket management cumbersome** , lacking efficient options and integration, complicating workflows and data accuracy.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**"[HubSpot Service Hub has helped streamline our support operations significantly. .](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)"**

**Rating:** 4.0/5.0 stars
*— Ashish  P.*

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)

---

**"[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)"**

**Rating:** 4.5/5.0 stars
*— Lizeth M.*

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)

---


#### What Are G2 Users Discussing About HubSpot Service Hub?

- [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments

### 11. [Qualified](https://www.g2.com/products/qualified/reviews)
Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results.


**Average Rating:** 4.9/5.0
**Total Reviews:** 1,487

**Who Is the Company Behind Qualified?**

- **Seller:** [Qualified.com](https://www.g2.com/sellers/qualified-com)
- **Company Website:** https://www.qualified.com
- **Year Founded:** 2018
- **HQ Location:** San Francisco, CA
- **Twitter:** @tryqualified (713 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/35580403/ (298 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Operations Manager, Sales Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 67% Mid-Market, 20% Enterprise


#### What Are Qualified's Pros and Cons?

**Pros:**

- Customer Support (279 reviews)
- Helpful (266 reviews)
- Features (217 reviews)
- Ease of Use (211 reviews)
- Customer Service (179 reviews)

**Cons:**

- Learning Curve (85 reviews)
- Missing Features (84 reviews)
- Steep Learning Curve (46 reviews)
- Limited Customization (42 reviews)
- Complexity (41 reviews)


### What Do G2 Reviewers Say About Qualified?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **exceptional customer support** from Qualified, highlighting effective implementation and continued assistance.
- Users find Qualified's **support and guidance** invaluable, enhancing their experience and ensuring successful implementation and utilization.
- Users highlight Qualified's **user-friendly tools and consistent innovation** , effectively enhancing lead engagement and conversion optimization.
- Users find Qualified to be incredibly **easy to use** , with seamless integration and reliable support enhancing their experience.
- Users value the **exceptional customer service** from Qualified, feeling supported as if they have an additional team member.

**Cons:**

- Users find the **learning curve challenging** due to usability issues, hindering ease of use and workflow intuitiveness.
- Users find the **missing features** in Qualified, particularly in reporting and integrations, a significant drawback.
- Users find the **steep learning curve** challenging initially, though support is available to aid in onboarding.
- Users express a desire for more **customization options** in Qualified, particularly regarding graphic elements and workflow efficiencies.
- Users find the **complexity** of Qualified challenging during setup and management, requiring substantial learning and support.

#### What Are Recent G2 Reviews of Qualified?

**"[Impressive AI products backed by an exceptional human team.](https://www.g2.com/survey_responses/qualified-review-13038914)"**

**Rating:** 5.0/5.0 stars
*— Marissa P.*

[Read full review](https://www.g2.com/survey_responses/qualified-review-13038914)

---

**"[On-Point Success Architect and Clear Project Direction](https://www.g2.com/survey_responses/qualified-review-13038507)"**

**Rating:** 5.0/5.0 stars
*— Marilyn H.*

[Read full review](https://www.g2.com/survey_responses/qualified-review-13038507)

---


#### What Are G2 Users Discussing About Qualified?

- [What is Qualified used for?](https://www.g2.com/discussions/what-is-qualified-used-for)
- [What skills does a software developer need in 2020?](https://www.g2.com/discussions/what-skills-does-a-software-developer-need-in-2020)
- [What qualities do you need to be a software developer?](https://www.g2.com/discussions/what-qualities-do-you-need-to-be-a-software-developer)
- [What is qualified io?](https://www.g2.com/discussions/what-is-qualified-io)

### 12. [Paycom](https://www.g2.com/products/paycom/reviews)
Paycom is the most automated HCM platform and the only HR and payroll software built on a truly single, unique database that automates the entire employee life cycle. Designed as a unified system, Paycom eliminates inefficiencies and errors caused by integrating multiple platforms by using command driven AI and full solution automation. Built on a single data source, Paycom enables uninterrupted data flow across HR and payroll, streamlining performance, communication and compliance. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify workforce management and free HR teams to focus on strategic initiatives.


**Average Rating:** 4.5/5.0
**Total Reviews:** 4,496

**Who Is the Company Behind Paycom?**

- **Seller:** [Paycom](https://www.g2.com/sellers/paycom)
- **Company Website:** https://www.paycom.com/
- **Year Founded:** 1998
- **HQ Location:** Oklahoma City, OK
- **Twitter:** @Paycom (33,252 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37759/ (5,844 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** HR Manager, Human Resources Manager
- **Top Industries:** Hospital & Health Care, Non-Profit Organization Management
- **Company Size:** 19% Mid-Market, 4% Small-Business


#### What Are Paycom's Pros and Cons?

**Pros:**

- Ease of Use (395 reviews)
- Helpful (276 reviews)
- Customer Support (252 reviews)
- Payroll Management (242 reviews)
- Simple (210 reviews)

**Cons:**

- Poor Customer Support (107 reviews)
- Learning Curve (103 reviews)
- Not Intuitive (103 reviews)
- Limited Features (99 reviews)
- Not User-Friendly (92 reviews)


### What Do G2 Reviewers Say About Paycom?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Paycom to be **extremely easy to use** , benefiting from its simple interface and efficient setup.
- Users find Paycom's **user-friendly technology** and straightforward payroll processing to significantly enhance their workflow.
- Users highly value the **knowledgeable and responsive customer support** at Paycom, enhancing their overall experience significantly.
- Users value the **user-friendly payroll management** of Paycom, significantly simplifying processes for both HR and employees.
- Users appreciate the **user-friendly technology** of Paycom, finding setup and payroll processing straightforward and efficient.

**Cons:**

- Users express frustration with **poor customer support** , highlighting unresponsiveness and lack of urgency in addressing issues.
- Users struggle with a steep **learning curve** in Paycom, finding the interface unintuitive and complicated to navigate.
- Users find Paycom to be **not intuitive** , often requiring excessive steps for simple tasks and lacking user-friendliness.
- Users highlight **limited features** in Paycom, finding it outdated and difficult to adapt to their needs.
- Users find Paycom to be **not user-friendly** , citing an unintuitive interface and a lack of responsiveness in support.

#### What Are Recent G2 Reviews of Paycom?

**"[Paycom Review 06.26.2026](https://www.g2.com/survey_responses/paycom-review-13036323)"**

**Rating:** 4.0/5.0 stars
*— Mia J.*

[Read full review](https://www.g2.com/survey_responses/paycom-review-13036323)

---

**"[HR Business Partner](https://www.g2.com/survey_responses/paycom-review-13034131)"**

**Rating:** 5.0/5.0 stars
*— Delila M.*

[Read full review](https://www.g2.com/survey_responses/paycom-review-13034131)

---



### 13. [ClickUp](https://www.g2.com/products/clickup/reviews)
ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.


**Average Rating:** 4.6/5.0
**Total Reviews:** 12,337

**Who Is the Company Behind ClickUp?**

- **Seller:** [ClickUp](https://www.g2.com/sellers/clickup)
- **Company Website:** https://ClickUp.com
- **Year Founded:** 2017
- **HQ Location:** San Diego, California
- **Twitter:** @clickup (69,539 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/12949663/ (1,526 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Project Manager
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 77% Small-Business, 19% Mid-Market


#### What Are ClickUp's Pros and Cons?

**Pros:**

- Ease of Use (4220 reviews)
- Task Management (3219 reviews)
- Features (3119 reviews)
- Project Management (2788 reviews)
- Organization (2589 reviews)

**Cons:**

- Missing Features (2039 reviews)
- Learning Curve (1751 reviews)
- Limited Features (1334 reviews)
- Not Intuitive (1181 reviews)
- Slow Loading (1156 reviews)


### What Do G2 Reviewers Say About ClickUp?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find ClickUp's **ease of use** invaluable, enhancing collaboration and project organization effortlessly within teams.
- Users value the **robust task management features** of ClickUp, enhancing productivity and streamlining daily operations effectively.
- Users highly value ClickUp's **extensive features** , enabling organization, automation, and flexibility that enhance productivity and project visibility.
- Users value the **flexibility and integration** of ClickUp, enhancing collaboration and streamlining project management effectively.
- Users appreciate the **effective collaboration** features of ClickUp, enhancing teamwork and task management seamlessly.

**Cons:**

- Users feel that **missing features** behind paywalls limit ClickUp's effectiveness, causing frustration and inefficiency.
- Users experience a **challenging learning curve** when starting with ClickUp, requiring time to adjust and master its features.
- Users find **limited features** in ClickUp, expressing a need for more integrations and simpler plans.
- Users find ClickUp to be **not intuitive** , struggling to navigate features and settings effectively without prior organization.
- Users experience **slow loading times** in ClickUp, affecting their overall efficiency and productivity during tasks.

#### What Are Recent G2 Reviews of ClickUp?

**"[Flexible and Modern tool that gives visibility on different levels](https://www.g2.com/survey_responses/clickup-review-13041517)"**

**Rating:** 5.0/5.0 stars
*— Ksenia B.*

[Read full review](https://www.g2.com/survey_responses/clickup-review-13041517)

---

**"[Structured, Smooth, and Feature-Rich—ClickUp Boosts My Daily Productivity](https://www.g2.com/survey_responses/clickup-review-13040850)"**

**Rating:** 5.0/5.0 stars
*— Lipika A.*

[Read full review](https://www.g2.com/survey_responses/clickup-review-13040850)

---


#### What Are G2 Users Discussing About ClickUp?

- [What features of ClickUp make it a preferred choice for project management in agile teams?](https://www.g2.com/discussions/what-features-of-clickup-make-it-a-preferred-choice-for-project-management-in-agile-teams) - 6 comments, 6 upvotes
- [What is ClickUp used for?](https://www.g2.com/discussions/what-is-clickup-used-for) - 10 comments, 4 upvotes
- [Does Google use ClickUp?](https://www.g2.com/discussions/does-google-use-clickup) - 4 comments, 3 upvotes
- [Who uses ClickUp?](https://www.g2.com/discussions/who-uses-clickup) - 14 comments, 4 upvotes
- [Is ClickUp really free?](https://www.g2.com/discussions/is-clickup-really-free) - 12 comments, 3 upvotes

### 14. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."


**Average Rating:** 4.3/5.0
**Total Reviews:** 6,629

**Who Is the Company Behind Zendesk for Customer Service?**

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** https://www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk (102,672 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, Customer Service Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Mid-Market, 40% Small-Business


#### What Are Zendesk for Customer Service's Pros and Cons?

**Pros:**

- Ease of Use (526 reviews)
- Features (395 reviews)
- Customer Support (286 reviews)
- Helpful (274 reviews)
- Ticket Management (252 reviews)

**Cons:**

- Missing Features (216 reviews)
- Limited Features (180 reviews)
- Learning Curve (179 reviews)
- Limited Customization (158 reviews)
- Complexity (137 reviews)


### What Do G2 Reviewers Say About Zendesk for Customer Service?
*AI-generated summary from verified user reviews*

**Pros:**

- Users enjoy the **ease of use** of Zendesk, enabling faster responses and better organization for support teams.
- Users value the **centralized communication** and **automation features** in Zendesk, enhancing support efficiency and organization.
- Users appreciate the **efficient customer support** provided by Zendesk, enabling quick responses and organized communication.
- Users appreciate the **ease of use** of Zendesk, enjoying its intuitive interface and efficient query management.
- Users appreciate the **ease of ticket management** in Zendesk, enabling efficient handling of customer queries and team collaboration.

**Cons:**

- Users find Zendesk lacking in **essential features** , like customizable ticket statuses and summary textboxes for agents.
- Users find Zendesk lacking in **features and templates** , resulting in a tedious and complex setup experience.
- Users face a **steep learning curve** with Zendesk's advanced features, making it challenging for non-experts to navigate.
- Users find **limited customization** options in Zendesk, requiring time and research to achieve desired setups.
- Users find Zendesk's **complexity** challenging, especially its learning curve and cumbersome report customization process.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**"[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)"**

**Rating:** 4.5/5.0 stars
*— Lisa M.*

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)

---

**"[Organized, Efficient Customer Support with Powerful Automation in Zendesk](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12919644)"**

**Rating:** 5.0/5.0 stars
*— David A.*

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12919644)

---


#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### 15. [Jira](https://www.g2.com/products/jira/reviews)
Jira provides a collaborative space to align on goals and priorities, track and collaborate on work, and gain valuable insights that drive better outcomes for your teams. Every team in your organization — from product to marketing and beyond — is empowered with the flexibility to work the way they want. And by seamlessly bringing that work together, Jira allows you to manage projects cohesively in one place. - From short projects to large cross-functional programs, break big ideas down into achievable steps. Organize work, create milestones, map dependencies, and let AI handle the heavy lifting. - Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. - Visualize work with lists, boards, calendars, and more. Make workflows for any process and integrate with the tools you love. - Get visibility into project progress, understand risks, and surface insights from real-time data to ensure delivery in on-time and in budget. Jira provides cross-functional planning and visibility that aligns work to outcomes — so that every team is able to deliver big ideas, together. 


**Average Rating:** 4.3/5.0
**Total Reviews:** 7,514

**Who Is the Company Behind Jira?**

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Company Website:** https://www.atlassian.com/
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian (106,496 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 45% Mid-Market, 33% Enterprise


#### What Are Jira's Pros and Cons?

**Pros:**

- Ease of Use (1154 reviews)
- Project Management (855 reviews)
- Task Tracking (799 reviews)
- Features (721 reviews)
- Task Management (588 reviews)

**Cons:**

- Learning Curve (680 reviews)
- Complexity (503 reviews)
- Learning Difficulty (452 reviews)
- Overwhelming (343 reviews)
- Slow Performance (325 reviews)


### What Do G2 Reviewers Say About Jira?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Jira **easy to use** , enjoying its structured workflows and seamless integration with other tools.
- Users appreciate the **powerful organization and flexibility** of Jira for effective project management and team collaboration.
- Users value the **effective task tracking** features of Jira, enabling seamless collaboration and project management insights.
- Users value the **powerful features** of Jira, facilitating effective project management and enhancing team collaboration.
- Users find Jira's **powerful task management** features invaluable for organizing projects and enhancing team collaboration.

**Cons:**

- Users find the **learning curve steep** for Jira, noting its complexity and overwhelming nature for newcomers.
- Users find Jira's **complexity overwhelming** , feeling confused by its intricate interface and numerous features.
- Users find Jira has a **steep learning difficulty** , complicating setup and navigation, especially for new users.
- Users find Jira to be **overwhelming** with its complexity, especially when managing multiple updates or for newcomers.
- Users often encounter **slow performance** with Jira, especially when managing large projects or multiple boards, complicating workflow.

#### What Are Recent G2 Reviews of Jira?

**"[Fluent Ticket Management with Great UI and Powerful Integrations](https://www.g2.com/survey_responses/jira-review-12992662)"**

**Rating:** 4.5/5.0 stars
*— Nitin S.*

[Read full review](https://www.g2.com/survey_responses/jira-review-12992662)

---

**"[Jira Delivers Strong Traceability, Sprint Planning, and Automation](https://www.g2.com/survey_responses/jira-review-12809780)"**

**Rating:** 5.0/5.0 stars
*— Sundeep G.*

[Read full review](https://www.g2.com/survey_responses/jira-review-12809780)

---


#### What Are G2 Users Discussing About Jira?

- [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/jira-how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) - 11 comments, 8 upvotes
- [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) - 6 comments, 4 upvotes
- [What is Jira used for?](https://www.g2.com/discussions/what-is-jira-used-for) - 5 comments, 6 upvotes
- [What is Jira Core used for?](https://www.g2.com/discussions/jira-core-what-is-jira-core-used-for) - 2 comments, 1 upvote
- [Is Jira a good tool?](https://www.g2.com/discussions/is-jira-a-good-tool) - 13 comments, 4 upvotes

### 16. [Profound](https://www.g2.com/products/profound/reviews)
Profound helps the world’s biggest brands, including 10% of the Fortune 500, win more business from ChatGPT, Gemini, and other LLMs. With Profound, marketers get the full cycle of insight, action, and measurement. We provide the proprietary data, AI agents, and analytics you need to build high-impact campaigns that improve your visibility in AI search. As a result, teams at Ramp, DocuSign, and Figma use Profound daily to monitor their brand presence, identify high-value opportunities, and deploy AI agents that move the needle for agent engine optimization (AEO). Here’s what you get with Profound: Insights backed by data. Prompt Volumes is a proprietary dataset that creates the first accurate estimation of search conversations on LLMs. This lets you can pinpoint real, high-volume conversations relevant to your business, and inject your brand voice at scale. And, Answer Engine Insights then analyzes your brand's presence across ChatGPT, Perplexity, Gemini, and Copilot, showing how often you're mentioned, how you rank against competitors, sentiment trends, and which platforms drive the most visibility. Opportunities listed by highest potential impact. The Opportunities feature pinpoints where your brand visibility is weakest and tells you exactly what content will help you break into more AI search conversations. Each Opportunity is ranked by effort and impact, from net new content to existing optimizations. Profound Agents to take action autonomously. Agents autonomously use Profound's data to draft highly relevant articles, content briefs, landing pages, and optimizations. Through our integrations, they can notify teams for review via Slack, stage and publish directly in CMSs like WordPress, Sanity, and Contentful, or build presentations with Gamma. Our Agents can also perform deep research, use LLMs, build site maps, and more. Embedded analytics to measure true impact. Agent Analytics tracks what traditional analytics platforms like GA4 and Cloudflare miss. With infrastructure-level monitoring, see how bots and crawlers from AI platforms access your website: which pages crawlers visit, how often they return, and traffic and conversions from real users who were referred to your site via AI search. The Answer Engine Optimization (AEO) platform that drives results. Ramp used Profound to become the 5th most visible fintech brand in the world in a matter of weeks. "Profound allowed us to uncover behavioral patterns that traditional SEO tools couldn't capture. By analyzing long-tail queries in LLMs, we gained data-driven insights that let us run more targeted tests and stay ahead in AI-driven search." — Ashley Nguyen, SEO Strategist at Ramp Join the industry-leading marketing teams using Profound to control how their brands show up in AI search.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1,106

**Who Is the Company Behind Profound?**

- **Seller:** [Profound](https://www.g2.com/sellers/profound-d24227c1-f7ad-47c0-a57d-e2432d418f1c)
- **Company Website:** https://www.tryprofound.com/
- **Year Founded:** 2024
- **HQ Location:** N/A
- **Twitter:** @tryprofound (9,751 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tryprofound (260 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** SEO Manager, Founder
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 47% Mid-Market, 27% Enterprise



#### What Are Recent G2 Reviews of Profound?

**"[Clean Dashboard and Weekly Summaries Make AI Visibility Easy to Track](https://www.g2.com/survey_responses/profound-review-12972914)"**

**Rating:** 4.5/5.0 stars
*— Nino G.*

[Read full review](https://www.g2.com/survey_responses/profound-review-12972914)

---

**"[Powerful, Easy-to-Use Agents That Turn Insights Into Action](https://www.g2.com/survey_responses/profound-review-12960201)"**

**Rating:** 4.5/5.0 stars
*— Sara M.*

[Read full review](https://www.g2.com/survey_responses/profound-review-12960201)

---



### 17. [Deel HR](https://www.g2.com/products/deel-hr/reviews)
Deel HR is a global HRIS/HCM solution that helps companies manage people, compliance and HR processes across countries It runs core HR operations, onboarding, employee files, approvals, policies, time off, and documents, and layers on modular tools for talent, performance, compensation and planning. Built-in global data and AI help teams automate busywork, draft content, and turn people data into better decisions. Key capabilities and value: - HRIS that centralizes employee data and automates routine tasks to reduce manual work - Engage: reviews, goals, learning and surveys that live in the same system as HR data - Compensation and planning: salary insights, benchmarking and costed headcount planning tied to real payroll data - Global-first design: support for every worker type and local rules across 150+ countries- - AI and automation: automate tasks with workflows that give HR teams 97hours back per month. AI gets you answers about global compliance, salary data. You can even hire AI Agents to help complete actions like plan headcount, aid with offboarding, or check for time of conflicts. Deel HR is aimed at people leaders who want a single, connected system that grows with the business. The product reduces risk, improves HR efficiency, and provides clearer, country-aware reports for leaders planning hiring, pay and performance


**Average Rating:** 4.8/5.0
**Total Reviews:** 1,302

**Who Is the Company Behind Deel HR?**

- **Seller:** [Deel](https://www.g2.com/sellers/deel)
- **Company Website:** https://www.deel.com/
- **Year Founded:** 2019
- **HQ Location:** San Francisco, California
- **Twitter:** @deel (30,540 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/deel/ (9,619 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Contractor, Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Small-Business, 43% Mid-Market


#### What Are Deel HR's Pros and Cons?

**Pros:**

- Ease of Use (862 reviews)
- Simple (427 reviews)
- Helpful (364 reviews)
- Intuitive (356 reviews)
- Convenience (355 reviews)

**Cons:**

- High Fees (129 reviews)
- Expensive (115 reviews)
- Payment Issues (104 reviews)
- Slow Loading (103 reviews)
- Slow Performance (101 reviews)


### What Do G2 Reviewers Say About Deel HR?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Deel HR, highlighting its intuitive navigation and helpful features.
- Users commend Deel HR for its **easy-to-use interface** , intuitive navigation, and helpful time-tracking features.
- Users find Deel HR's **user-friendly interface** and efficient time-tracking features immensely beneficial for managing tasks.
- Users find Deel HR **very intuitive** , enjoying seamless onboarding and ease of use in managing contracts and payments.
- Users value the **convenience** of Deel HR for seamless project tracking and timely salary payments.

**Cons:**

- Users find the **high fees** for transfers and withdrawals on Deel HR frustrating and costly.
- Users find the **transfer fees expensive** , particularly for withdrawals and transfers compared to other platforms.
- Users often face **payment issues** with slow international transfers, high fees, and US-centric document requirements.
- Users experience **slow loading times** , leading to frustrations during document uploads and transfers.
- Users experience **slow performance** with Deel HR, facing delays in loading and frustrating transfer times.

#### What Are Recent G2 Reviews of Deel HR?

**"[User-Friendly Platform with Fast, Trackable Payments](https://www.g2.com/survey_responses/deel-hr-review-12683686)"**

**Rating:** 5.0/5.0 stars
*— Carmen M.*

[Read full review](https://www.g2.com/survey_responses/deel-hr-review-12683686)

---

**"[Transparent, Reliable Payroll With Clear Fee Breakdowns](https://www.g2.com/survey_responses/deel-hr-review-12722827)"**

**Rating:** 4.0/5.0 stars
*— Santiago N.*

[Read full review](https://www.g2.com/survey_responses/deel-hr-review-12722827)

---



### 18. [Guru](https://www.g2.com/products/guru/reviews)
Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.


**Average Rating:** 4.7/5.0
**Total Reviews:** 2,257

**Who Is the Company Behind Guru?**

- **Seller:** [Guru](https://www.g2.com/sellers/guru)
- **Company Website:** https://www.getguru.com
- **Year Founded:** 2013
- **HQ Location:** Philadelphia, PA
- **Twitter:** @Guru_HQ (4,242 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,457 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Service Representative, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Mid-Market, 29% Enterprise


#### What Are Guru's Pros and Cons?

**Pros:**

- Ease of Use (726 reviews)
- Helpful (411 reviews)
- Comprehensive Information (310 reviews)
- Easy Access (289 reviews)
- Information Accuracy (283 reviews)

**Cons:**

- Search Functionality (148 reviews)
- Inefficient Search (146 reviews)
- Search Functionality Issues (134 reviews)
- Inefficient Searching (132 reviews)
- Organizational Challenges (109 reviews)


### What Do G2 Reviewers Say About Guru?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Guru's interface **easy to use** , enabling quick access to information through intuitive navigation and design.
- Users value the **ease of use and customization** in Guru, enhancing team productivity and integration with tools.
- Users value the **comprehensive information** in Guru, facilitating efficient and effective customer service without delays.
- Users find **easy access** to information with Guru, enhancing their productivity and support interactions effortlessly.
- Users value the **information accuracy** of Guru, which enhances efficiency and allows for swift issue resolution.

**Cons:**

- Users note that the **search functionality can be slow** when dealing with large amounts of content.
- Users find the **search functionality inefficient** , leading to slower results and difficulties in organizing saved content.
- Users experience **search functionality issues** with slow results and challenges in organizing vast amounts of content.
- Users struggle with **inefficient searching** in Guru, often requiring specific keywords to find the right cards.
- Users find **organizational challenges** with Guru, noting slow search results and difficulty managing large collections of content.

#### What Are Recent G2 Reviews of Guru?

**"[Automated Verification Keeps Our Knowledge Repository Trustworthy](https://www.g2.com/survey_responses/guru-review-12959405)"**

**Rating:** 5.0/5.0 stars
*— Dairon P.*

[Read full review](https://www.g2.com/survey_responses/guru-review-12959405)

---

**"[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)"**

**Rating:** 5.0/5.0 stars
*— Iasmin L.*

[Read full review](https://www.g2.com/survey_responses/guru-review-11254414)

---


#### What Are G2 Users Discussing About Guru?

- [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments
- [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote
- [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments
- [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote

### 19. [Synthflow](https://www.g2.com/products/synthflow/reviews)
Synthflow provides enterprise-ready voice AI agents that automate inbound and outbound phone calls. Businesses use Synthflow to handle appointment scheduling, lead qualification, customer support, and call routing through natural, conversational voice technology. With a no-code builder, 200+ integrations, and deployment in under 3 weeks, Synthflow makes it easy for teams to scale automation without engineering effort. AI agents operate with sub-500ms latency in 30+ languages and meet global compliance standards (SOC 2, HIPAA, GDPR). Organizations across healthcare, real estate, insurance, and e-commerce use Synthflow to improve customer experience, reduce manual workload, and ensure calls are answered 24/7.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1,010

**Who Is the Company Behind Synthflow?**

- **Seller:** [ AgentFlow AI GmbH](https://www.g2.com/sellers/agentflow-ai-gmbh)
- **Company Website:** https://synthflow.ai/pricing
- **Year Founded:** 2023
- **HQ Location:** Berlin, DE
- **LinkedIn® Page:** https://www.linkedin.com/company/synthflowai/ (70 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 92% Small-Business, 7% Mid-Market


#### What Are Synthflow's Pros and Cons?

**Pros:**

- Ease of Use (364 reviews)
- Setup Ease (148 reviews)
- Easy Integrations (143 reviews)
- Integrations (140 reviews)
- Easy Setup (112 reviews)

**Cons:**

- Expensive (145 reviews)
- Cost Limitations (97 reviews)
- Learning Curve (59 reviews)
- Missing Features (38 reviews)
- Limited Customization (36 reviews)


### What Do G2 Reviewers Say About Synthflow?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Synthflow, valuing its intuitive design for quick and simple deployment.
- Users love the **easy setup** of Synthflow, praising its intuitive interface and quick onboarding process.
- Users love the **easy integrations** with platforms like Zapier and make.com, enhancing their overall experience with Synthflow.
- Users highlight the **easy integration** with platforms like Make.com and Zapier, enhancing their workflow effortlessly.
- Users find Synthflow's **easy setup** intuitive, enabling seamless deployment and integration of voice booking systems.

**Cons:**

- Users find the pricing of Synthflow to be quite **expensive** , limiting accessibility and value for money.
- Users find the **pricing plans steep** , limiting accessibility and making it hard to effectively test the product.
- Users find the **learning curve steep** , noting navigation and inconsistent updates complicate the onboarding process.
- Users face issues due to **missing features** , such as a lack of global search and inadequate documentation.
- Users find **limited customization** for complex workflows challenging, impacting their overall experience with Synthflow.

#### What Are Recent G2 Reviews of Synthflow?

**"[Clean, Intuitive UI That Streamlined Our Workflows Fast](https://www.g2.com/survey_responses/synthflow-review-12621357)"**

**Rating:** 5.0/5.0 stars
*— Usman J.*

[Read full review](https://www.g2.com/survey_responses/synthflow-review-12621357)

---

**"[Effortless AI Voice Agents for Scalable Phone-Based Customer Interactions](https://www.g2.com/survey_responses/synthflow-review-12204291)"**

**Rating:** 5.0/5.0 stars
*— Jose Manuel  G.*

[Read full review](https://www.g2.com/survey_responses/synthflow-review-12204291)

---



### 20. [SOCi](https://www.g2.com/products/soci/reviews)
SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data.


**Average Rating:** 4.5/5.0
**Total Reviews:** 4,409

**Who Is the Company Behind SOCi?**

- **Seller:** [SOCi](https://www.g2.com/sellers/soci)
- **Company Website:** https://www.soci.ai/
- **Year Founded:** 2012
- **HQ Location:** San Diego, California
- **LinkedIn® Page:** https://www.linkedin.com/company/soci-inc-/ (632 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, Property Manager
- **Top Industries:** Real Estate, Marketing and Advertising
- **Company Size:** 51% Small-Business, 30% Mid-Market


#### What Are SOCi's Pros and Cons?

**Pros:**

- Ease of Use (598 reviews)
- Post Scheduling (424 reviews)
- Helpful (351 reviews)
- Centralized Management (348 reviews)
- Scheduling (323 reviews)

**Cons:**

- Missing Features (138 reviews)
- Limited Features (124 reviews)
- Posting Issues (114 reviews)
- Learning Curve (113 reviews)
- Improvement Needed (85 reviews)


### What Do G2 Reviewers Say About SOCi?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend SOCi for its **ease of use** , appreciating simple setup and effortless posting across multiple social media platforms.
- Users enjoy the **easy and convenient post scheduling** of SOCi, finding it intuitive and user-friendly across multiple platforms.
- Users find SOCi to be **extremely helpful** in managing reviews and enhancing social media engagement effectively.
- Users love the **centralized management** of SOCi, making it easy to handle multiple social media channels efficiently.
- Users appreciate the **ease of scheduling** posts on SOCi, enhancing team collaboration and efficient social media management.

**Cons:**

- Users find **missing features** like custom reporting and listing accuracy monitoring hinder overall effectiveness and workflow.
- Users find SOCi has **limited features** , lacking essential options like post templates and accurate listing management.
- Users find the **posting issues** frustrating, as posts don't sync properly and deletion options are limited.
- Users face a **steep learning curve** initially, with training being too lengthy and lacking depth for effective use.
- Users note the **improvement needed** in monitoring accuracy and flexibility for advanced reporting in SOCi.

#### What Are Recent G2 Reviews of SOCi?

**"[SOCi Brings Multi-Location Reviews, Social, and Listings Together Efficiently](https://www.g2.com/survey_responses/soci-review-12780858)"**

**Rating:** 4.5/5.0 stars
*— Jason N.*

[Read full review](https://www.g2.com/survey_responses/soci-review-12780858)

---

**"[SOCi Streamlines Local Marketing with a Powerful All-in-One Dashboard](https://www.g2.com/survey_responses/soci-review-12410019)"**

**Rating:** 5.0/5.0 stars
*— Layth A.*

[Read full review](https://www.g2.com/survey_responses/soci-review-12410019)

---



### 21. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.


**Average Rating:** 4.4/5.0
**Total Reviews:** 1,463

**Who Is the Company Behind Genesys Cloud CX?**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,180 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Manager, Case Advocate
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Mid-Market, 40% Enterprise


#### What Are Genesys Cloud CX's Pros and Cons?

**Pros:**

- Ease of Use (135 reviews)
- Features (98 reviews)
- Reliability (76 reviews)
- Efficiency (72 reviews)
- Helpful (60 reviews)

**Cons:**

- Limited Features (55 reviews)
- Missing Features (53 reviews)
- Complexity (42 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (37 reviews)


### What Do G2 Reviewers Say About Genesys Cloud CX?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Genesys Cloud CX to be **extremely user-friendly** , enabling effective multi-channel communication and seamless access.
- Users admire the **continuous innovation and user-focused features** of Genesys Cloud CX, enhancing contact center efficiency and collaboration.
- Users commend the **reliability of Genesys Cloud CX** , which enhances business continuity and customer engagement effectively.
- Users value the **efficiency** of Genesys Cloud CX, enabling rapid innovation and seamless multi-channel operations.
- Users value the **customization capabilities** of Genesys Cloud CX, enhancing unique routing and call flow management.

**Cons:**

- Users feel frustrated by the **limited features** in Genesys Cloud CX, often requiring extra licenses and integrations.
- Users find the **missing features** in Genesys Cloud CX limiting, particularly with advanced functionalities and integration requirements.
- Users find Genesys Cloud CX to have a **complex interface** , which can overwhelm new users and hinder navigation.
- Users find the **inadequate reporting** abilities of Genesys Cloud CX frustrating, especially compared to previous versions.
- Users find the **steep learning curve** of Genesys Cloud CX frustrating, as navigation and feature discovery can be challenging.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"**

**Rating:** 5.0/5.0 stars
*— Lucas A.*

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

---

**"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"**

**Rating:** 5.0/5.0 stars
*— Phaneendra A.*

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)

---


#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 2 comments, 1 upvote
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### 22. [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)
Agentforce Marketing is Salesforce’s marketing solution for the Agentic Enterprise. AI agents help marketers plan, create, optimize, and orchestrate adaptive customer experiences across every channel and interaction. Built on the world’s #1 CDP, Agentforce Marketing connects data, AI, automation, and engagement into one deeply unified platform for B2B and B2C marketing. Agentforce Marketing is part of Marketing Cloud. It’s the next evolution of marketing orchestration where humans and AI agents work together to grow customer relationships and revenue.


**Average Rating:** 4.0/5.0
**Total Reviews:** 4,377

**Who Is the Company Behind Agentforce Marketing (formerly Salesforce Marketing Cloud)?**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (579,511 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Manager, Marketing Coordinator
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 47% Mid-Market, 28% Small-Business


#### What Are Agentforce Marketing (formerly Salesforce Marketing Cloud)'s Pros and Cons?

**Pros:**

- Ease of Use (341 reviews)
- Automation (197 reviews)
- Integrations (183 reviews)
- Email Marketing (177 reviews)
- Features (165 reviews)

**Cons:**

- Learning Curve (218 reviews)
- Steep Learning Curve (154 reviews)
- Complexity (140 reviews)
- Expensive (138 reviews)
- Complex Usage (110 reviews)


### What Do G2 Reviewers Say About Agentforce Marketing (formerly Salesforce Marketing Cloud)?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **user-friendly UI** of Agentforce Marketing, making it easy to navigate and implement quickly.
- Users value the **powerful automation capabilities** of Agentforce Marketing, enhancing customer journeys and lead conversions seamlessly.
- Users highlight the **effective automation and data integration** features of Agentforce Marketing, enhancing engagement and personalization.
- Users appreciate the **automation capabilities** of Agentforce Marketing, enhancing workflows through efficient email marketing strategies.
- Users appreciate the **automation capabilities** of Agentforce Marketing, enhancing workflow and providing valuable insights from consolidated data.

**Cons:**

- Users find the **steep learning curve** of Salesforce Marketing Cloud challenging, particularly during setup and feature usage.
- Users find the **steep learning curve** of Agentforce Marketing challenging, requiring significant time and effort to master effectively.
- Users find the **complexity** of Agentforce Marketing daunting, requiring extensive training to navigate effectively and efficiently.
- Users find the product **expensive** and challenging for beginners, requiring extensive training to navigate effectively.
- Users find the **complex usage** of Salesforce Marketing Cloud challenging, particularly during setup and navigation between features.

#### What Are Recent G2 Reviews of Agentforce Marketing (formerly Salesforce Marketing Cloud)?

**"[Powerful, Data-Driven Marketing Automation for Enterprise Teams](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861)"**

**Rating:** 5.0/5.0 stars
*— Sadi H.*

[Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861)

---

**"[Centralized, Automated Customer Engagement with Powerful Targeting](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Oil & Energy*

[Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617)

---


#### What Are G2 Users Discussing About Agentforce Marketing (formerly Salesforce Marketing Cloud)?

- [I'm stuck on setting up automated email campaigns in Salesforce Marketing Cloud Engagement. Any tips?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-email-campaigns-in-salesforce-marketing-cloud-engagement-any-tips) - 3 comments
- [How is Salesforce Marketing Cloud Account Engagement helping businesses tailor their marketing efforts to individual customer needs?](https://www.g2.com/discussions/how-is-salesforce-marketing-cloud-account-engagement-helping-businesses-tailor-their-marketing-efforts-to-individual-customer-needs) - 2 comments
- [Is Salesforce an ESP?](https://www.g2.com/discussions/is-salesforce-an-esp) - 3 comments
- [Do you need salesforce to use pardot?](https://www.g2.com/discussions/do-you-need-salesforce-to-use-pardot) - 2 comments
- [What is Salesforce ad studio?](https://www.g2.com/discussions/what-is-salesforce-ad-studio) - 2 comments

### 23. [Asana](https://www.g2.com/products/asana/reviews)
Asana is a leading work management platform for human + AI collaboration. Over 170,000 customers like Accenture, Amazon, Anthropic, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it’s managing strategic initiatives, cross-functional programs, or company-wide goals, Asana helps organizations bring clarity to complexity—turning plans into action with AI working alongside teams every step of the way. To learn more, visit www.asana.com.


**Average Rating:** 4.4/5.0
**Total Reviews:** 13,173

**Who Is the Company Behind Asana?**

- **Seller:** [Asana](https://www.g2.com/sellers/asana)
- **Company Website:** https://asana.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @Asana (119,913 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/807257/ (4,369 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Project Manager, Owner
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 57% Small-Business, 31% Mid-Market


#### What Are Asana's Pros and Cons?

**Pros:**

- Ease of Use (1525 reviews)
- Task Management (1464 reviews)
- Project Management (1248 reviews)
- Team Collaboration (1113 reviews)
- Task Tracking (1107 reviews)

**Cons:**

- Learning Curve (605 reviews)
- Missing Features (597 reviews)
- Limited Features (531 reviews)
- Not Intuitive (384 reviews)
- Task Management (351 reviews)


### What Do G2 Reviewers Say About Asana?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** in Asana, praising its intuitive interface and seamless team collaboration.
- Users find Asana's **task management** invaluable, enhancing project tracking and collaboration across teams effectively.
- Users value the **workflow features** of Asana, enabling effective project management and team collaboration.
- Users value the **strong team collaboration** capabilities of Asana, enhancing connection and workflow among team members.
- Users find that **task tracking** in Asana significantly enhances organization and collaboration across multiple teams and projects.

**Cons:**

- Users find Asana's **steep learning curve** challenging, especially in understanding and implementing project rules effectively.
- Users find the **missing features** in Asana, such as time tracking and proper task management, frustrating and limiting.
- Users wish for improved **features like archiving completed items** and fewer storage restrictions in Asana.
- Users find Asana's features **not intuitive** , making setup and understanding exceptionally challenging for many individuals.
- Users find **the search functionality lacking** , making it difficult to locate projects and manage subtasks efficiently.

#### What Are Recent G2 Reviews of Asana?

**"[Asana Finally Got My Team on the Same Page](https://www.g2.com/survey_responses/asana-review-13002169)"**

**Rating:** 4.0/5.0 stars
*— Kathy C.*

[Read full review](https://www.g2.com/survey_responses/asana-review-13002169)

---

**"[Brings Structure and Visibility to Cross-Functional Workflows](https://www.g2.com/survey_responses/asana-review-12188411)"**

**Rating:** 4.5/5.0 stars
*— Raamamirtham S.*

[Read full review](https://www.g2.com/survey_responses/asana-review-12188411)

---


#### What Are G2 Users Discussing About Asana?

- [How does Asana help organizations track OKRs and strategic goals?](https://www.g2.com/discussions/how-does-asana-help-organizations-track-okrs-and-strategic-goals) - 1 comment, 2 upvotes
- [What apps and tools does Asana integrate with?](https://www.g2.com/discussions/what-apps-and-tools-does-asana-integrate-with) - 1 comment, 2 upvotes
- [How does Asana use AI to help teams manage work?](https://www.g2.com/discussions/how-does-asana-use-ai-to-help-teams-manage-work) - 1 comment, 2 upvotes
- [What makes Asana different from other project management and work management tools?](https://www.g2.com/discussions/what-makes-asana-different-from-other-project-management-and-work-management-tools) - 1 comment, 2 upvotes
- [Is Asana worth it?](https://www.g2.com/discussions/is-asana-worth-it) - 12 comments, 18 upvotes

### 24. [Klaviyo](https://www.g2.com/products/klaviyo/reviews)
Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com.


**Average Rating:** 4.6/5.0
**Total Reviews:** 1,309

**Who Is the Company Behind Klaviyo?**

- **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo)
- **Company Website:** https://www.klaviyo.com/
- **Year Founded:** 2012
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @klaviyo (22,042 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2908815/ (2,837 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 81% Small-Business, 16% Mid-Market


#### What Are Klaviyo's Pros and Cons?

**Pros:**

- Ease of Use (167 reviews)
- Email Marketing (131 reviews)
- Automation (92 reviews)
- Easy Integration (89 reviews)
- Integrations (89 reviews)

**Cons:**

- Expensive (73 reviews)
- Learning Curve (63 reviews)
- Missing Features (57 reviews)
- Limited Features (40 reviews)
- Poor Customer Support (39 reviews)


### What Do G2 Reviewers Say About Klaviyo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Klaviyo's **ease of use** impressive, allowing intuitive navigation and effective testing for email campaigns.
- Users appreciate the **advanced features and automation** of Klaviyo, making email and SMS management effortless and effective.
- Users value Klaviyo's **powerful automation** , enabling effortless, tailored campaigns that drive engagement and boost revenue.
- Users appreciate the **easy integration** of Klaviyo, highlighting its compatibility with Shopify and backend systems.
- Users benefit greatly from Klaviyo’s **seamless integrations** , enhancing their marketing efforts and overall campaign efficiency.

**Cons:**

- Users feel that Klaviyo is **expensive** and lacks sufficient support considering its high pricing, which can be overwhelming.
- Users find the **learning curve challenging** , especially for beginners navigating email setups and features in Klaviyo.
- Users are frustrated by the **missing features** in Klaviyo, impacting usability and limiting marketing capabilities.
- Users find the **limited features** of Klaviyo lack depth, often feeling superficial and basic for their needs.
- Users report **poor customer support** , highlighting slow response times and a lack of understanding from first line support.

#### What Are Recent G2 Reviews of Klaviyo?

**"[Easy-to-Use Platform for Email Marketing Automation](https://www.g2.com/survey_responses/klaviyo-review-12959044)"**

**Rating:** 4.0/5.0 stars
*— Mohd danish  K.*

[Read full review](https://www.g2.com/survey_responses/klaviyo-review-12959044)

---

**"[Klaviyo Makes Email Automation Simple, Powerful, and Reliable](https://www.g2.com/survey_responses/klaviyo-review-12738916)"**

**Rating:** 4.5/5.0 stars
*— Tejas K.*

[Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916)

---


#### What Are G2 Users Discussing About Klaviyo?

- [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments
- [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments
- [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote
- [Does Klaviyo integrate with Shopify?](https://www.g2.com/discussions/does-klaviyo-integrate-with-shopify) - 2 comments
- [Is Klaviyo a CRM?](https://www.g2.com/discussions/is-klaviyo-a-crm)

### 25. [UKG Pro](https://www.g2.com/products/ukg-pro/reviews)
Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.


**Average Rating:** 4.3/5.0
**Total Reviews:** 2,159

**Who Is the Company Behind UKG Pro?**

- **Seller:** [UKG](https://www.g2.com/sellers/ukg)
- **Company Website:** https://www.ukg.com/
- **Year Founded:** 1977
- **HQ Location:** Weston, FL
- **Twitter:** @UKGInc (42,629 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/67539665 (16,399 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Payroll Manager, HR Generalist
- **Top Industries:** Hospital & Health Care, Oil & Energy
- **Company Size:** 48% Mid-Market, 46% Enterprise


#### What Are UKG Pro's Pros and Cons?

**Pros:**

- Ease of Use (176 reviews)
- Helpful (87 reviews)
- Customer Support (69 reviews)
- Easy Access (65 reviews)
- Intuitive (65 reviews)

**Cons:**

- Poor Customer Support (46 reviews)
- Not User-Friendly (45 reviews)
- Learning Curve (44 reviews)
- Not Intuitive (38 reviews)
- Limited Features (36 reviews)


### What Do G2 Reviewers Say About UKG Pro?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of UKG Pro, finding navigation and features straightforward and effective for daily tasks.
- Users appreciate the **ease of navigation** with UKG Pro, enhancing their confidence and efficiency in managing HR tasks.
- Users appreciate the **quick and responsive customer support** of UKG Pro, enhancing their overall experience and implementation.
- Users value the **easy access** of UKG Pro, enabling prompt information retrieval and efficient management of employee data.
- Users value UKG Pro's **intuitive navigation** , allowing easy customization and streamlined management of HR processes.

**Cons:**

- Users experience **poor customer support** with endless service tickets and difficulty in getting timely assistance for their issues.
- Users find UKG Pro **not user-friendly** , struggling with navigation and facing high costs for technical support.
- Users find the **learning curve steep** for UKG Pro, especially with reporting and implementation challenges.
- Users find UKG Pro to be **not intuitive** , often struggling with a confusing interface and integration challenges.
- Users find **limited features** in UKG Pro restrict functionality, impacting access to critical setup options and retroactive pay.

#### What Are Recent G2 Reviews of UKG Pro?

**"[UKG Pro Makes Timesheets, Goals, and Employee Info Easy to Manage](https://www.g2.com/survey_responses/ukg-pro-review-12718570)"**

**Rating:** 5.0/5.0 stars
*— mani s.*

[Read full review](https://www.g2.com/survey_responses/ukg-pro-review-12718570)

---

**"[Unmatched Customization and Support from UKG](https://www.g2.com/survey_responses/ukg-pro-review-12926322)"**

**Rating:** 5.0/5.0 stars
*— Carlos t.*

[Read full review](https://www.g2.com/survey_responses/ukg-pro-review-12926322)

---




## What Is  AI Agents?

[ Agentic AI Software](https://www.g2.com/categories/agentic-ai)