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Freshworks

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8,723 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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Freshdesk

3,748 reviews

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

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Freshservice

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Freshsales

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Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises.

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Freshping by Freshworks

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Freshping is a simple Uptime & Performance monitoring tool which helps monitoring uptime/downtime, outages and performance of websites, APIs, web services, web applications with instant outage/down time alerts.

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FreshChat

498 reviews

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

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Freshstatus by Freshworks

370 reviews

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

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Freshteam by Freshworks

285 reviews

Freshteam is an applicant tracking software designed to help users streamline their recruiting process and find the best hires more efficiently.

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Freshcaller

132 reviews

Freshdesk Contact Center is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshdesk Contact Center can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

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Freshdesk for G Suite

28 reviews

Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)

Profile Name

Star Rating

6166
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236
76
83

Freshworks Reviews

Review Filters
Profile Name
Star Rating
6166
2162
236
76
83
NightWing T.
NT
NightWing T.
05/28/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Intuitive, Flexible, and Easy to Use

The options and flexibility it provides. It is intuitive and easy to use.
NS
Neelakshi S.
05/27/2026
Validated Reviewer
Verified Current User
Review source: G2 invite

A support tool that quietly made our response process less chaotic, smooth, flexible, an

What stood out to me first was how quickly the team adapted to it without much training. We muved from shared in boxes and scattered chats into Freshdesk, and suddenly it became easier to track who replied to what and which issues for still hanging. They are automation rules saved us more time than expected, especially for repetitive request that used to eat up half of the day.
Ashir M.
AM
Ashir M.
05/26/2026
Validated Reviewer
Review source: Organic

User-Friendly with Efficient Automation, Slightly Priced High

I like how Freshdesk is very simple and organized, making customer support and handling queries for email, chat, and other platforms easier. The automation features are really helpful because they reduce manual work by automatically assigning tickets and managing responses, priorities, etc. It's a cloud-based tool that is easy to learn and use, with a clear interface and good automation tools that are great for both small and medium businesses. Additionally, Freshdesk provides good automation and integrations suitable for scaling support teams. I also appreciate the easier setup and learning curve, better ticket organization, and the cleaner dashboard that makes daily operations smoother.

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH