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UserEcho

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22 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.2
Serving customers since
2012
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UserEcho Reviews

Review Filters
Profile Name
Star Rating
11
10
0
0
1
Verified User in Research
AR
Verified User in Research
11/26/2019
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

A good experience

The forum to receive help is amazing. It has a lot of topics covered, and if your question has not yet been answered, the admin will reply always within a day. Setting up my UserEcho was easy and the result is nice!
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
11/25/2019
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Listening to customers

We had 1 or 2 key improvements we realized we needed after a few months of usage and the team listened to our feedback and implemented those features! We also like the Webhook integration, it helps us automate some tasks.
Verified User in Computer Software
AC
Verified User in Computer Software
11/25/2019
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Affordable yet reliable and powerful

While not as slick as various big-name and costly alternatives, User Echo provides solid service and some unique features that our budget focused startup needs. Plenty of room for improvement - but that's the case and expectation of all PaaS software.

About

Contact

HQ Location:
Arlington Heights, IL

Social

@userecho

What is UserEcho?

UserEcho LLC is a company specializing in customer feedback and support solutions. Its platform offers businesses tools to gather, manage, and respond to customer input, enhancing communication and service quality. The service provides features such as forums, help desks, feedback systems, and knowledge bases, allowing organizations to create communities for user engagement and support. By utilizing UserEcho, companies can improve customer satisfaction through efficient handling of inquiries and suggestions. The platform is designed to be user-friendly and customizable, catering to the diverse needs of businesses aiming to optimize their customer support processes.

Details

Year Founded
2012
Website
userecho.com