I like that Userback connects me directly with requesters to gain more information on an issue, allowing us to work on issues as a team. I appreciate that requesters can send a request with a link to the page they are on and can attach a screenshot with a red box to show what they mean. I'm glad that the option is available to screen record, even if no one submits videos.

What I like best about Userback is how easy it makes collecting and managing user feedback in one place. The visual feedback tools, including screenshots and annotations, help users clearly explain issues without long back-and-forth conversations. It saves time for both product and engineering teams by making bugs easier to reproduce and prioritize. I also like that the interface is clean, intuitive, and simple to use for both internal teams and end users.

I use Userback for my B2B SaaS platform and appreciate that it allows us to have our end user feedback, suggestions, and reported issues all in one place. I like that it is very easy to use and connects with our other systems, which allows us to maximize the feedback we get and solve it much faster. Userback is integrated with Trello, so it lets me work from one source of truth without bouncing between systems. The initial setup was very easy and required less than an hour to complete.