I like how Userback helps us work with different clients in different time zones and expertise levels by gathering all the information in one place. It really allows us to collaborate better without needing middle persons between processes. Having a hub like Userback in the middle helps different experts work together, enabling us to quickly and more thoughtfully work on our tasks. It reduces the amount of variations we need to come up with. It's just fast and reliable.

It's simple to use both on the admin and the user side. Clear and simple and notifications can be pushed to several other tools, so we won't miss them.

It was easy to mark and point the issues on Userback and the QC team could very well understand the issue, the OS and other metrics that are required for bug fixing.