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Twilio

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1,927 reviews
  • 18 profiles
  • 38 categories
Average star rating
4.2
Serving customers since
2008
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Twilio Segment

567 reviews

Segment is a customer data platform that helps every team access clean and reliable customer data to make real-time decisions, accelerate growth, and personalize experiences. Today, over 20,000 companies across 70+ countries use Segment, from fast-growing businesses like Instacart, Peloton, and Bonobos to some of the world’s largest organizations like Levi’s, Intuit, and FOX. With Segment, companies can connect and activate reliable first-party data across 300+ marketing, analytics, and data warehousing tools.

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Twilio

529 reviews

Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us.

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Twilio SendGrid Email API

368 reviews

Twilio SendGrid Email API- Integrate in minutes with our email API.

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Twilio SendGrid Email Marketing Campaigns

325 reviews

Build meaningful connections with smart email marketing.

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Twilio Verify

68 reviews

Two-Factor Authentication smartphone app for consumers, simplest 2fa Rest API for developers and a strong authentication platform for the enterprise.

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Twilio Flex

36 reviews

Twilio Flex is a fully programmable cloud-based contact center platform designed to empower businesses with personalized, omnichannel customer engagement. It offers a unified interface that integrates various communication channels, including voice, SMS, chat, email, and video, enabling seamless interactions across multiple platforms. Flex's highly customizable nature allows organizations to tailor every aspect of the customer and agent experience to meet specific business needs. Key Features and Functionality: - Omnichannel Support: Manage customer interactions across voice, SMS, chat, email, and video from a single interface. - Programmability: Customize workflows, user interfaces, routing logic, and integrate with existing systems using Twilio's APIs and SDKs. - Real-Time Analytics: Monitor agent performance and customer interactions with detailed insights to optimize operations. - AI Integration: Leverage AI capabilities, such as Agent Copilot, to assist agents with suggested actions and responses, enhancing productivity and customer satisfaction. - Scalability: Easily scale operations to accommodate varying workloads without the need for on-site hardware. Primary Value and Solutions Provided: Twilio Flex addresses the need for a flexible, scalable, and customizable contact center solution that integrates seamlessly with existing systems. By offering a platform that supports multiple communication channels and provides real-time data and AI-driven insights, Flex enables businesses to deliver personalized customer experiences, improve agent efficiency, and adapt quickly to changing requirements. This adaptability ensures that organizations can meet customer expectations and drive business growth effectively.

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Loader.io

12 reviews

Loader.io is a FREE load testing service that allows you to stress test your web-apps & apis with thousands of concurrent connections.

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Boku Mobile Identity

10 reviews

Boku provides a best-in-class mobile identity solution that will protect your business from account takeovers, synthetic identities, and compromised numbers, all through a seamless user experience.

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Twilio Elastic SIP Trunking

10 reviews

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Deploy in minutes with our self-service console or API, pay-as-you-go pricing model and unlimited call concurrency that scales elastically to meet your business needs.

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1238
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96

Twilio Reviews

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Profile Name
Star Rating
1238
477
90
26
96
Juan R.
JR
Juan R.
Email Marketing & Digital Campaign Specialist
05/15/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Reliable Deliverability, But Pricey for High Volume

I use Twilio SendGrid Email Marketing Campaigns for all our business emails and marketing efforts. I love its rock-solid email deliverability, which ensures our company's newsletters, updates, and transactional emails don't end up in spam, thanks to its handling of domain authentication and sender reputation. Its all-in-one, organized platform lets me build custom templates, manage subscribers, segment audiences, and launch campaigns from a single dashboard without needing multiple tools. The campaign analytics are clear and easy to understand, giving me the data I need to improve future email engagement. I'm not a tech expert, but I find the editor and scheduling features user-friendly and efficient for setting up custom layouts and automated sequences, which greatly reduce our workload.
Archit J.
AJ
Archit J.
05/07/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Easy Integration That Works Smoothly

Easy to integrate with applications. It connects directly and worked smoothly for me, without any hiccups.
Cristian N.
CN
Cristian N.
Senior Technical Consultant at LXS Consultancy Limited
05/06/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Reliable and very fast API to run email campaigns

I love the SendGrid Logic Apps connectors; they make integration smooth and very easy to use. It’s also very flexible to use HTTP requests when I need dynamic templates, and the API spec documents are easy to read and very intuitive. The system performance is great: I’ve run mail campaigns via the API and they were all successful, with no timeouts or failures. The product is well priced, and even when we run out of our allowance, the cost per extra usage still feels fair.

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HQ Location:
San Francisco, CA

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@twilio

What is Twilio?

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Details

Year Founded
2008
Ownership
NYSE: TWLO
Website
www.twilio.com