Twilio

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4.2 out of 5 stars
1,933 reviews
  • 14 profiles
  • 32 categories
Average star rating
4.2
Serving customers since
2008
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Twilio Reviews

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Profile Name
Star Rating
1237
480
91
26
99
Thomas C.
TC
Thomas C.
Director of OperationsSmall-Business (50 or fewer emp.)
09/15/2026
Validated Reviewer
Verified Current User
Review source: Organic

The worst support in the IT Communications world.

|Twilio
I was not able to get their services up and running for more than two days due to lack of support and fraud dept response.
Umberto de cicco D.
UD
Umberto de cicco D.
Business AnalystSmall-Business (50 or fewer emp.)
08/23/2026
Validated Reviewer
Review source: Organic
Translated Using AI

Great value for money: simple, direct, and intuitive

|Twilio Flex
A product that offers great value for money. It is simple and direct, with clear language. The connection in Italy is slow, I must say, but with patience, you can work with it. "Great product Twilio" Traduchat-italy ✨ and satisfied with their service, thanks "grazie 👋
Verified User in Retail
GR
Verified User in Retail
Small-Business (50 or fewer emp.)
08/10/2026
Validated Reviewer
Review source: Organic

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HQ Location:
San Francisco, CA

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What is Twilio?

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Details

Year Founded
2008
Ownership
NYSE: TWLO
Website
www.twilio.com