I absolutely love their visual "Flow" builder. I can see precisely where the lead is heading and why it wants to go there. Their customer support is also 10/10, anytime I am stuck they jump on a call and quickly help me fix my routing rules. And the deduping is very cool, too. It does not clutter our CRM at no extra effort from me.

Traction complete is extremely dear to my heart and it is a blessing to my marketing team! As a Senior Digital Marketing Specialist, I will produce hundreds of leads in a day through various campaigns. Prior to this tool, I and my team used to experience enormous headache while it came to manual lead routing in Salesforce. Traction Complete is now doing pure magic. I like very much the fact that it tags new leads on the right existing accounts automatically. The UI is extremely easy, user-friendly and a person without a lot of technical expertise can use it. Their customer care department is the finest; they are very sweet individuals. In case we are encountering some problem, they are turning back very quickly and extending their assistance fully committed. They seem to be among us, our own company family. I am highly pleased with this software!

To be honest, with the help of Traction Complete, we have transformed our inbound lead management process. Previously, my IT team had to constantly deal with small-small problems in Salesforce assignment rules since they are extremely restricted. However, using this tool, the star is the Visual Flow builder. I can read the entire trail of a lead as a map. Although I would like to make some changes in order to prepare a new sales campaign, I do not have to write some code or call a developer. My team can simply drag and drop and that is it. It is highly robust and copes with complicated round-robin routing and territory-based routing extremely simply. The matching of lead to account is also highly accurate and this was a major headache to us in the past.