Thena
65 reviews
- 1 profiles
- 5 categories
Average star rating
4.9
Serving customers since
2022
Thena Reviews
BF
Brandon F.
Incredible tool for anyone using Slack for customer support
Thena makes it easy for us to manage customer support across hundreds of shared Slack Connect channels. Thena keeps track of customer support requests over Slack and allows utilize Slack like a helpdesk with intuitive tools for triaging, assigning, and collaborating on customer support requests. It even helps us flag requests that are higher priority, making it easier for our team to respond to the most urgent customer requests.
BY
Brian Y.
Streamlining customer support and comms through Slack
We were about to stop offering customers dedicated Slack channels because it became too much to manage, even though we knew it led to a much better customer experience. Thena has enabled us to actually embrace Slack once again, and now we're able to scale sustainably with dedicated channels for customers!
YS
Yair S.
Game-changing for managing customers in Slack
Thena immediately turned Slack for us from a liability into an asset. Before Thena, we were struggling in managing our customers in Slack, and we were actually going to move away from it entirely. It just did not scale as we grew. Thena makes it easy to support customers in Slack without the headache. We are BIG fans.
Onboarding was super easy, as was implementation. Their customer support / success team is great. We use their product hundreds of times a day, and it never fails us.
About
What is Thena?
Thena is the modern ticketing platform for B B customer support with AI super powers. Leading B B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their customer experience with AI and real-time messaging.
Details
Year Founded
2022
Website
www.thena.ai