- I love the ease with which we can convert slack requests into tickets and track SLAs - it's given me a prioritization framework by assessing sentiment and risk of the messages we've received - their support is BRILLIANT! One of the best teams I've worked with in the Customer Success space

Thena has been amazingly helpful in managing my customer Slack channels. We're a small company, and I personally manage over 40 customer Slack channels on my own. Thena helps me keep up with all the messages I get across the channels and helps me make sure I don't miss anything. It's also been very useful in sending out product updates, marketing messages, etc. You're able to send these types of messages to all your channels, or select groups of channels (like all Salesforce customers) and you can make the messages highly stylized and professional. I also love the analytics page where you can see overviews of how many messages you receive over a period of time, what are your busiest channels, etc. This feature has helped me as I think about scaling our support efforts and how much volume we can expect as we continue to grow. Without Thena I think we'd have to start cutting off access to customer Slack channels for some customers, and now I think we'll be able to scale without sacrificing this amazing support option.

Makes it easy to consolidate customer questions and conversations happening across many customer-facing Slack channels. Allows us to scale Slack-based customers success & support with way less manual work and much more visibility. Provides insights that help us understand customer health and engagement. Streamlines our proactive communication (like product updates), allowing us to segment and send messaging at scale without a bunch of copy/paste.