I'm in a technical support role. There are a lot of instances where I need to type the same thing multiple times throughout the course of a day. From responses to customers, to internal forms and documentation. When I notice I continue to have to type something over and over, I can quickly create an entry in TextExpander with a couple of clicks in a matter of seconds. From that point on, I have an easy way to generate the text I need with a few simple keystrokes. TextExpander has at this point has probably saved me hundreds of hours and makes me much more efficient at my job.

It's very easy for users to get into their snippets and actually customize replies.

It saves me time and keeps my emails and note taking consistent day to day and client to client