It cuts down on a lot of time I would spend typing otherwise

Improving efficiency in how I message people for repetitive questions/ answers and requests

TextExpander’s fill-in fields and keyboard shortcuts allow our contact center agents to instantly trigger verified responses, cutting our Average Handle Time (AHT) by minutes and letting reps effortlessly manage 3+ concurrent chats. An unexpected benefit has been onboarding: using shared snippet libraries, new hires get up to speed in days rather than weeks while keeping our brand voice consistent across both email and live chat.