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SuccessKPI

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83 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.3
Serving customers since
2017

Profile Name

Star Rating

53
22
4
3
1

SuccessKPI Reviews

Review Filters
Profile Name
Star Rating
53
22
4
3
1
Verified User in Mental Health Care
UM
Verified User in Mental Health Care
04/21/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Data analyst

I do not like it - it is slow, data is inconsistent
Verified User in Mental Health Care
UM
Verified User in Mental Health Care
04/20/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effortless Crisis Communication, Seamless Integration

I like how easy and smooth it is to navigate between the views I need to complete my work tasks. I really enjoy how convenient it is to switch between chatting and call center features on the application. My favorite feature is being able to listen to past calls with Emergency Services to make sure all of my information and documentation is accurate.
Vaibhav S.
VS
Vaibhav S.
Customer Solutions Design Practitioner at BT | Genesys Cloud CX| Genesys Cloud CX Certified Professional| Genesys Cloud CX QM Certified|Genesys Cloud CX WFM Certified| Verint V11| Avaya AACC
04/19/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Robust Reporting with Room for Language Expansion

I use SuccessKPI for reporting and quality management. I like its pre-built dashboards and out-of-the-box reports. The speech and text analytics and reporting are beneficial, and I have created a couple of customized reports as per customer requirements, which helps gain confidence from clients. The initial setup was smooth.

About

Contact

HQ Location:
Chantilly, US

Social

@successkpi

What is SuccessKPI?

SuccessKPI is a service provider of cloud-based insight and action platforms designed to enhance customer experience and contact center operations. Leveraging powerful analytics, artificial intelligence, and machine learning capabilities, SuccessKPI offers tools that help businesses extract, analyze, and utilize data effectively to improve service quality, operational efficiency, and performance metrics.Their platform allows organizations to integrate vast amounts of data from various sources, enabling them to gain actionable insights through real-time dashboards, detailed reporting, and advanced speech and text analytics. With features tailored to optimize customer interactions and streamline decision-making processes, SuccessKPI equips enterprises with the resources needed to achieve tangible results and sustain competitive advantage in their respective markets.

Details

Year Founded
2017
Website
successkpi.com