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SuccessKPI

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110 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.4
Serving customers since
2017

Profile Name

Star Rating

78
24
4
3
1

SuccessKPI Reviews

Review Filters
Profile Name
Star Rating
78
24
4
3
1
AN
09/16/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Real-Time Monitoring Made Easy for Managers

I like how real-time the data is in SuccessKPI. It's easy to navigate, with all the filters and views I need right on the dashboard, which saves me a lot of time. As a manager, I appreciate being able to filter by team and view multiple teams. This feature helps me quickly identify agents who need immediate support and make faster decisions. I find it valuable for managing service levels more effectively and addressing operational issues before they impact the customer experience. I also like that I can use it alongside other tools like AWS and IEX, which track schedule adherence and help me keep on top of who should be on break.
RA
Rose A.
09/15/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

User-Friendly Solution for Real-Time Agent Monitoring

I like that SuccessKPI is user-friendly and focuses on bringing together different sources of operational data. This helps teams make faster and more informed decisions while improving both customer and agent experiences. I also appreciate being able to check the real-time auxes and activities of agents. Additionally, SuccessKPI provides more detailed information and data compared to the previous product we used, NICE IEX. The initial setup was great and easy.
Verified User in Insurance
UI
Verified User in Insurance
09/15/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Real-Time Visual Monitoring Made Easy

The visuals in SuccessKPI make it easy to monitor agent activities in real time. Also, missed-call data can be validated quickly and without hassle.

About

Contact

HQ Location:
Chantilly, US

Social

@successkpi

What is SuccessKPI?

SuccessKPI is a service provider of cloud-based insight and action platforms designed to enhance customer experience and contact center operations. Leveraging powerful analytics, artificial intelligence, and machine learning capabilities, SuccessKPI offers tools that help businesses extract, analyze, and utilize data effectively to improve service quality, operational efficiency, and performance metrics.Their platform allows organizations to integrate vast amounts of data from various sources, enabling them to gain actionable insights through real-time dashboards, detailed reporting, and advanced speech and text analytics. With features tailored to optimize customer interactions and streamline decision-making processes, SuccessKPI equips enterprises with the resources needed to achieve tangible results and sustain competitive advantage in their respective markets.

Details

Year Founded
2017
Website
successkpi.com