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SuccessKPI

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83 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.3
Serving customers since
2017

Profile Name

Star Rating

53
22
4
3
1

SuccessKPI Reviews

Review Filters
Profile Name
Star Rating
53
22
4
3
1
Hailey L.
HL
Hailey L.
Manager @ Response Crisis Center | MSW
04/14/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Essential Tool for Managing Counselor Performance

I like that I can use filters to see exactly what I need. With over 100 crisis counselors in our organization and only 10 on my team, these filters help me view data just for my team instead of sifting through 100+ names. I can also choose date ranges, which makes managing information more convenient. The initial setup of SuccessKPI was really easy too. I didn’t have to do anything, which was a relief.
Renato S.
RS
Renato S.
Analista de Dados Sênior | Informações BI | Oracle | SqlServer | VBA | SAS | Saleforce | Genesys | SuccessKPI | BPO
04/14/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Automation, report building and analytics.

The fluidity of information, in consumption or generation.
Rafael C.
RC
Rafael C.
04/14/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Drag-and-Drop Reports and AI Sentiment Analysis That Save Time

The drag-and-drop report builder turned a task that used to require SQL into something I can handle in just a few minutes. The interface is intuitive enough for non-technical personnel, very user-friendly, and still deep enough for technical users. The Sentiment Analysis is great. Instead of listening to random calls, the AI automatically flags high-emotion interactions.

About

Contact

HQ Location:
Chantilly, US

Social

@successkpi

What is SuccessKPI?

SuccessKPI is a service provider of cloud-based insight and action platforms designed to enhance customer experience and contact center operations. Leveraging powerful analytics, artificial intelligence, and machine learning capabilities, SuccessKPI offers tools that help businesses extract, analyze, and utilize data effectively to improve service quality, operational efficiency, and performance metrics.Their platform allows organizations to integrate vast amounts of data from various sources, enabling them to gain actionable insights through real-time dashboards, detailed reporting, and advanced speech and text analytics. With features tailored to optimize customer interactions and streamline decision-making processes, SuccessKPI equips enterprises with the resources needed to achieve tangible results and sustain competitive advantage in their respective markets.

Details

Year Founded
2017
Website
successkpi.com