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SuccessKPI

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83 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.3
Serving customers since
2017

Profile Name

Star Rating

53
22
4
3
1

SuccessKPI Reviews

Review Filters
Profile Name
Star Rating
53
22
4
3
1
HJ
Hateria J.
Customer Service Representative at Maximus
04/14/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Smooth Time-Off Requests, Occasional Lag Issues

I like how easy it is to request time off and log in with SuccessKPI. Logging in is smooth and doesn't give me trouble, and requesting time off is as easy as clicking a few buttons.
JJ
jajuan j.
04/13/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Intuitive Navigation, Ideal for Scheduling and Audits

I like the different functions within the SuccessKPI website because it's really easy and convenient to surf. It's incredibly user-friendly and makes it easy to navigate throughout the site. I can effortlessly bounce from seeing my audits from a call to checking my schedule in just a matter of seconds, without needing to open multiple tabs or navigate to different subcategories. The initial setup was super easy and very user-friendly.
Lucas R.
LR
Lucas R.
04/13/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Incentivized Review

User-Friendly MicroStrategy, but Slow Reporting Performance and Support

The utilization of micro Strategy that is similar to the old Genesys Cloud reports software, and the UI is very user friendly. The integration with Genesys Cloud is quite simple, but to integrate with other platforms, is quite difficult. The performance is really slow, compared to other products in the market. Their support is quite approchable, but slow to resolve issues.

About

Contact

HQ Location:
Chantilly, US

Social

@successkpi

What is SuccessKPI?

SuccessKPI is a service provider of cloud-based insight and action platforms designed to enhance customer experience and contact center operations. Leveraging powerful analytics, artificial intelligence, and machine learning capabilities, SuccessKPI offers tools that help businesses extract, analyze, and utilize data effectively to improve service quality, operational efficiency, and performance metrics.Their platform allows organizations to integrate vast amounts of data from various sources, enabling them to gain actionable insights through real-time dashboards, detailed reporting, and advanced speech and text analytics. With features tailored to optimize customer interactions and streamline decision-making processes, SuccessKPI equips enterprises with the resources needed to achieve tangible results and sustain competitive advantage in their respective markets.

Details

Year Founded
2017
Website
successkpi.com