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SuccessKPI

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83 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.3
Serving customers since
2017

Profile Name

Star Rating

53
22
4
3
1

SuccessKPI Reviews

Review Filters
Profile Name
Star Rating
53
22
4
3
1
KC
Kathreen C.
04/28/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Real-Time Monitoring with SuccessKPI Enhances Efficiency

I use SuccessKPI to monitor my agent's activities in real-time, which helps me flag long calls. I find it incredibly useful because I can see all the activities at a glance without manually checking. I really like the real-time reports that are viewable per interval, and the Gold standard report stands out as it's very helpful for managing agents working remotely. It allows me to determine immediately if the equipment my agents are using aligns with the gold standard, which is critical during CMS Timeliness seasons. I also find SuccessKPI extremely useful on its own, even though we use it alongside Amazon Connect. Although the initial setup was tricky, the training provided made it easier.
BC
Basil Justin C.
04/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Real-Time Agent Activity Updates Made Easy

When it comes to checking the agents activity. It gives real time update.
Basant Singh J.
BJ
Basant Singh J.
Engineering Professional @ British Telecom | Telecom, ITIL v3 | Genesys Ccaas cx, Genesys Implementation Consultant, Power BI, Tableau & SQL Server.
04/28/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Powerful Reporting with Room for Improvement

I use SuccessKPI for creating customized reporting and quality monitoring. It helps us on the quality monitoring with the help of customized forms which assess call quality and catch specific responses. I also find it valuable for creating customized wallboards and conducting both speech and text analysis. SuccessKPI gives a wider perspective and makes reporting much easier.

About

Contact

HQ Location:
Chantilly, US

Social

@successkpi

What is SuccessKPI?

SuccessKPI is a service provider of cloud-based insight and action platforms designed to enhance customer experience and contact center operations. Leveraging powerful analytics, artificial intelligence, and machine learning capabilities, SuccessKPI offers tools that help businesses extract, analyze, and utilize data effectively to improve service quality, operational efficiency, and performance metrics.Their platform allows organizations to integrate vast amounts of data from various sources, enabling them to gain actionable insights through real-time dashboards, detailed reporting, and advanced speech and text analytics. With features tailored to optimize customer interactions and streamline decision-making processes, SuccessKPI equips enterprises with the resources needed to achieve tangible results and sustain competitive advantage in their respective markets.

Details

Year Founded
2017
Website
successkpi.com