Product Avatar Image

ServiceNow

Show rating breakdown
6,996 reviews
  • 43 profiles
  • 115 categories
Average star rating
4.4
#1 in 37 categories
Grid® leader
Serving customers since
2004

ServiceNow Solutions

Discover ready-made solutions that bring related products, reviews, and resources together in one place.

ServiceNow AI Platform

Product Avatar Image
ServiceNow Customer Service Management

506 reviews

ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.

Profile Filters

All Products & Services

Product Avatar Image
ServiceNow Telecommunications Service Operations Management

1 review

Consolidate event data on the Now Platform for evaluation and action. Streamline your response to telecommunications network issues with machine learning and advanced analytics.

Product Avatar Image
ServiceNow Sales CRM

1 review

Empower direct sales, partners, and customer self-service with a flexible platform fueled by a powerful product catalog and pricing engine. Accelerate the entire lead-to-cash process with AI-powered workflows that boost rep productivity, increase sales velocity, and improve the customer experience.

Product Avatar Image
ServiceNow GRC

0 reviews

Product Avatar Image
My Assets

0 reviews

Asset Management Simplified Manage assets issued to organization workers electronically by allowing users to validate the assets they are given and the Assets Team to track assets easily. My Assets ServiceNow Application was created to make asset management and the tiresome labor associated with it easier for your company. The application provides Assets Team members and individual users with a personalized view of their assigned assets through a user-friendly portal interface.

Product Avatar Image
Hardware Asset Management

0 reviews

Product Avatar Image
Safe Workplace Suite

0 reviews

Product Avatar Image
Connection

0 reviews

Connection is a Fortune 1000 Global Solutions Provider that specializes in delivering end-to-end IT services and advanced technology solutions. By integrating their proprietary MarkITplace® platform with ServiceNow's IT Service Management (ITSM and asset management products, Connection offers a unified solution that automates the entire request, procurement, and asset management lifecycle. This integration streamlines eProcurement processes, enhances reporting capabilities, and eliminates redundancies, enabling organizations to adapt to the evolving technological landscape efficiently. Key Features and Functionality: - End-to-End Implementations: Connection provides comprehensive IT services that cover the entire lifecycle of request, procurement, and asset management. - MarkITplace® Platform Integration: Their proprietary platform facilitates streamlined eProcurement and reporting, enhancing operational efficiency. - ServiceNow Expertise: Connection has expertise in implementing ServiceNow's ITSM and asset management products, ensuring seamless integration and automation. - Customized IT Solutions: They deliver tailored IT services and advanced technology solutions to meet the unique needs of enterprise organizations. Primary Value and Problem Solved: Connection addresses the challenges organizations face in managing complex IT procurement and asset management processes. By automating these workflows through the integration of their MarkITplace® platform with ServiceNow's ITSM and asset management products, Connection eliminates redundancies, enhances reporting capabilities, and streamlines eProcurement. This unified solution empowers organizations to adapt to technological advancements efficiently, fostering growth, elevating productivity, and driving innovation.

Profile Name

Star Rating

4407
2228
303
38
20

ServiceNow Reviews

Review Filters
Profile Name
Star Rating
4407
2228
303
38
20
Venkatesh K.
VK
Venkatesh K.
Infrastructure Analyst @ HCL Technologies | AZ-900 Certified | Major incident Management | ITIL Practitioner
09/21/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

ServiceNow ITSM: Streamlined Operations with Powerful Automation and Visibility

ServiceNow ITSM makes it easy to manage incidents, service requests, changes, and problem records from a single dashboard. I particularly like its workflow automation, SLA tracking capabilities, and flexibility for customizing forms, notifications, and business processes. As someone involved in daily infrastructure operations, it helps ensure better coordination between support teams and provides clear visibility into ongoing activities, which improves both efficiency and service delivery.
Malaichamy R.
MR
Malaichamy R.
Infrastructure Analyst @ HCLTECH | Datacenter Operations & Major Incident Management | ITIL Practitioner.
09/21/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Streamlined Case Management, Top-Notch Integration

I like ServiceNow Customer Service Management for its ability to centralize customer cases, communication, and related incidents. It significantly enhances visibility across teams, making escalations easier to manage and ensuring customers receive timely updates. The integration with other ServiceNow modules reduces manual efforts and streamlines the support experience. I also appreciate the strong case management capabilities and how it integrates well with the broader service ecosystem, which improves visibility, collaboration, and customer communication.
Swathi C.
SC
Swathi C.
09/19/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

As an observer

Seems to be a seamless process and ease of use

About

Contact

HQ Location:
Santa Clara, CA

Social

@servicenow

What is ServiceNow?

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

Details

Year Founded
2004
Ownership
NYSE:NOW