Salesforce

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104,691 reviews
  • 35 profiles
  • 175 categories
Average star rating
4.4
#1 in 205 categories
Grid® leader
Serving customers since
1999
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Slack

40,078 reviews

Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.

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Salesforce Sales Cloud

27,576 reviews

Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud.

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Salesforce Service Cloud

8,463 reviews

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

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Salesforce Marketing Cloud

4,850 reviews

Salesforce Marketing Cloud is an AI-powered digital marketing and customer engagement platform designed to help you build personalized, multi-channel customer journeys.

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Salesforce Platform

4,646 reviews

Platform as a Service (PaaS) eliminates the expense and complexity of evaluating, buying, configuring, and managing all the hardware and software needed for custom-built applications.

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Tableau

4,234 reviews

Turn data into action at scale with human and agent collaboration. AND Scale data-driven insights with complete operational confidence. AND Deploy visual, self-service analytics with unmatched control and flexibility.

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Salesforce Spiff

3,136 reviews

Let us save you from hours spent every month in finicky spreadsheets. Improve quality and provide your reps with personalized, real-time commission portals. Along the way we'll work together to boost sales by up to 10%.

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Salesforce Agentforce

1,696 reviews

Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7.

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Salesforce Revenue Cloud

1,686 reviews

Salesforce CPQ automates quoting, contracting, and the ordering processes. The solution improves sales productivity and helps you close more deals without ever leaving Salesforce. Fully native on the Salesforce platform, Salesforce CPQ delivers next-generation CPQ which is 5-10x easier to implement than legacy CPQ applications.

Profile Name

Star Rating

71317
27138
4742
908
586

Salesforce Reviews

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Profile Name
Star Rating
71317
27138
4742
908
586
Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
10/23/2026
Validated Reviewer
Review source: Organic Review from User Profile

User-Friendly CRM with Powerful Dashboards for Streamlined Sales Collaboration.

What I like most about Salesforce Sales Cloud is its user-friendly interface and centralized approach to managing customer relationships, sales activities, and business opportunities. It helps teams keep customer information organized, track progress across the sales pipeline, and maintain better visibility into ongoing activities. The reporting and dashboard features are useful for monitoring performance and identifying areas for improvement. Overall, it is a practical tool for improving team collaboration, streamlining daily workflows, and supporting better-informed business decisions.
Verified User in Education Management
UE
Verified User in Education Management
Enterprise (> 1000 emp.)
10/23/2026
Validated Reviewer
Review source: Thank You page

Secure Team Communication and Seamless App Integration

Great team communication tool and the interaction with our existing apps to securely share documents and communicate across teams when needed.
Jose P.
JP
Jose P.
Enterprise (> 1000 emp.)
10/23/2026
Validated Reviewer
Review source: Thank You page
Translated Using AI

Stable and Agile Attention with AI, Although Reports Could Be More Intuitive

I like the stability of Agentforce Service and how it distributes workloads among service agents. I also value that its AI agents support customers 24/7, answer their questions, and resolve cases without escalating them to human agents. Additionally, it helps me respond faster to complaints, notify by email that the case is being attended to, and escalate it through SLAs if not addressed within the appropriate time.

About

Contact

Phone:
+1 (800) 667-6389
HQ Location:
San Francisco, CA

Social

@salesforce

What is Salesforce?

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Details

Year Founded
1999
Ownership
NYSE:CRM