Rootly
153 reviews
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Average star rating
4.8
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Rootly Reviews
AG
Andreas G.
VP of Engineering @ BluegroundRootly’s Polished, Slack-Native Incident Management with Intuitive UI and Great Support
Rootly stands out compared to other incident management vendors we evaluated thanks to how complete and polished the feature set is out of the box incident workflows, status pages, postmortems, and Slack-native incident channels all feel like they were designed together rather than bolted on. The UI is intuitive enough that engineers adopt it without much training, which isn't always true of similar tools.
Support has also been a highlight responsive, knowledgeable, and quick to help troubleshoot configuration issues or answer questions about best practices, rather than just pointing us to documentation.
Finally, the official Terraform provider makes it easy to manage our incident workflows, services, and configurations as code, which fits naturally into our existing infrastructure-as-code practices and makes changes auditable and repeatable across environments.
AR
Verified User in Real Estate
Intuitive On-Call Management
Rootly offers an intuitive, user-friendly solution for managing on-call rotations, which helps us stay organized and handle incidents efficiently.
NN
Nikos N.
Reliable, fast, and makes postmortems painless
The Slack-native workflow is the standout feature. Declaring an incident, paging the right people, and tracking the timeline all happen inside the channel we’re already working in, so there’s no context switching during a live incident. Before Rootly, our incident response was scattered across ad-hoc Slack threads, manual paging, and someone frantically trying to reconstruct a timeline after the fact for the postmortem. That led to lost context, slower coordination, and inconsistent follow-through on action items. Rootly addresses this by giving us a single, structured workflow for the entire incident lifecycle: it reduces the time it takes to get the right people engaged, maintains a reliable running record of what happened as it happens, and removes much of the manual burden of writing postmortems from scratch.
About
A purpose-built incident management platform.
Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on SRE copilot that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, Tripadvisor, and Grammarly.
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www.rootly.com