RingCentral

Show rating breakdown
3,435 reviews
  • 9 profiles
  • 32 categories
Average star rating
4.3
#1 in 12 categories
Grid® leader
Serving customers since
1999
Profile Filters

All Products & Services

Product Avatar Image
RingEX

1,517 reviews

AI-powered communications that redefines customer engagement for modern teams.

Product Avatar Image
RingCentral Events

1,003 reviews

Create engaging webinar and event experiences with RingCentral Events. Run personalized AI-powered events that reflect your brand, build community, and create a lasting impression with your audience from start to finish.

Product Avatar Image
RingCentral Video

505 reviews

Modern messaging for modern teams

Product Avatar Image
RingCentral Contact Center

243 reviews

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

Product Avatar Image
RingCX

124 reviews

RingCX is an AI-powered CCaaS solution offering effortless omnichannel customer experiences across voice and 20+ digital channels powered by AI before, during, and after interactions.

Product Avatar Image
RingCentral AI Receptionist (AIR)

43 reviews

RingCentral AIR™ is a 24/7 generative AI phone agent designed to handle routine calls, books appointments, captures leads, routes inquiries, and even send texts—all in a natural, human-like tone.

Product Avatar Image
RingCentral Engage Digital

0 reviews

Product Avatar Image
RingCentral Engage Voice

0 reviews

Product Avatar Image
RingCentral AI Conversation Expert (ACE)

0 reviews

Analyze every conversation with powerful AI, Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips.

Profile Name

Star Rating

2223
861
186
67
98

RingCentral Reviews

Review Filters
Profile Name
Star Rating
2223
861
186
67
98
JN
Jason N.
Telecom AdministratorNon-Profit Organization ManagementEnterprise (> 1000 emp.)
10/21/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI

Intuitive Platform, Perfect for Large Teams

I like that with RingEX, one number can be used for everything like voice, fax, and texting. We especially like the AI-assistant features; the summary of notes from calls is incredibly accurate. The platform is very user-friendly and intuitive. The initial setup was really easy, thanks to the Project Management team assigned to us, who made it straightforward.
Verified User in Computer Networking
AC
Verified User in Computer Networking
Mid-Market (51-1000 emp.)
10/21/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Stable, Easy-to-Use Platform for Managing Our Phone System

Stable platform that has made managing and using our phone system more manageable and easy to use
Babatunde O.
BO
Babatunde O.
Technical Support SpecialistInformation Technology and ServicesSmall-Business (50 or fewer emp.)
10/21/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Unified Voice & Digital Support with Helpful AI Suggestions and Ticket History

What I notice most during a normal shift is that voice and digital contacts are all in one place, with some interaction history already available. When a freelancer or client reaches out about a technical issue, I can quickly see earlier conversations and basic account details without having to jump between multiple screens. The AI suggestions sometimes surface similar past tickets or propose next steps, which genuinely helps with the more common questions. Being able to view the queue load in real time also makes it easier to tell when things are starting to back up.

About

Contact

HQ Location:
Belmont, CA

Social

@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG