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RingCentral

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3,380 reviews
  • 9 profiles
  • 32 categories
Average star rating
4.3
#1 in 12 categories
Grid® leader
Serving customers since
1999
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111 reviews

RingCX is an AI-powered CCaaS solution offering effortless omnichannel customer experiences across voice and 20+ digital channels powered by AI before, during, and after interactions.

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RingCentral AI Receptionist (AIR)

40 reviews

RingCentral AIR™ is a 24/7 generative AI phone agent designed to handle routine calls, books appointments, captures leads, routes inquiries, and even send texts—all in a natural, human-like tone.

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RingCentral AI Conversation Expert (ACE)

0 reviews

Analyze every conversation with powerful AI, Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips.

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RingCentral Reviews

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98
ER
Emily R.
09/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Whisper Coaching Helps Defuse Tough Calls in Real Time

Had a newer agent handling what sounded like it was heading toward a genuinely upset customer, and instead of waiting for it to escalate into a complaint, I used the whisper feature to coach her through it live, telling her what to say next without the customer hearing a word of it. Call ended fine, customer had no idea a second person was even involved. Compare that to before, where I'd only find out something went badly after reading a bad review or getting a complaint forwarded to me days later.
ER
Emily R.
09/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Automatic Call Summaries That Make Real Estate Follow-Ups Effortless

I'm in real estate and used to scribble notes on my phone right after a showing so I wouldn't forget what a buyer said they cared about, then type up a proper follow up email later that night when I actually had time. RingSense just does that automatically now, call ends and I've got a summary with the actual points the buyer raised sitting there waiting, kitchen needs updating, wants a bigger yard, whatever it was. I just copy the relevant bit into my follow up instead of trying to recall it from memory hours later.
ER
Emily R.
09/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Live RingCX Queue Dashboard Keeps Supervisors on Top of Call Spikes

Our floor supervisors used to just walk around and eyeball who looked busy, no real number backing any of it up. Started using the live queue dashboard on the RingCX mobile app instead, so a supervisor stepping out for lunch can still glance at their phone and see if calls are backing up before it becomes an actual problem on the floor. Caught a queue spike once while our lead was literally in the parking lot heading back in, she called ahead and had someone jump on an extra line before she'd even walked through the door.

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HQ Location:
Belmont, CA

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@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG