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RingCentral

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3,236 reviews
  • 6 profiles
  • 32 categories
Average star rating
4.3
#1 in 8 categories
Grid® leader
Serving customers since
1999
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RingCentral Reviews

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Profile Name
Star Rating
2118
771
182
67
98
NIKUNJ C.
NC
NIKUNJ C.
DATA ENGINEER@cognizant| SNOWFLAKE |INTEGRATION CLOUD SERVICES |INFORMATICA POWERCENTER | SQL
08/18/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Reliable Connectivity and Effective Channel Routing

What I like most is that it’s easy to use, has reliable connectivity, and offers effective channel routing.
SR
Stacey R.
08/18/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Real-Time Call Flagging Helps Supervisors Intervene Before Complaints

Our supervisors used to only catch problem calls if they happened to be listening in live or if a customer complained afterward, which meant a lot of got missed. RingCX flags a call in real time when something's going sideways, tone shifting, customer getting frustrated, and pings a supervisor with one click link to jump in or review right then. Caught a situation last month before it escalated into an actual complaint, which would not have happened with our old setup.
Yash R.
YR
Yash R.
PL/SQL Developer | L3-L2 Production Support | Oracle Database | Backend Application Support | QuickBase | Application Operations Specialist
08/18/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Straightforward Call Management with Reporting All in One Place

What I like most about RingCX is that it's pretty straightforward to use. I don't have to jump between too many different tools for calls and customer interactions. Once you get used to it, the day-to-day stuff is quite easy to manage, and I also like having the call information and reporting in one place.

About

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HQ Location:
Belmont, CA

Social

@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG