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RingCentral

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3,379 reviews
  • 9 profiles
  • 32 categories
Average star rating
4.3
#1 in 12 categories
Grid® leader
Serving customers since
1999
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RingEX

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AI-powered communications that redefines customer engagement for modern teams.

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Create engaging webinar and event experiences with RingCentral Events. Run personalized AI-powered events that reflect your brand, build community, and create a lasting impression with your audience from start to finish.

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Modern messaging for modern teams

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RingCentral Contact Center

241 reviews

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

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RingCX

111 reviews

RingCX is an AI-powered CCaaS solution offering effortless omnichannel customer experiences across voice and 20+ digital channels powered by AI before, during, and after interactions.

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RingCentral AI Receptionist (AIR)

40 reviews

RingCentral AIR™ is a 24/7 generative AI phone agent designed to handle routine calls, books appointments, captures leads, routes inquiries, and even send texts—all in a natural, human-like tone.

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RingCentral Engage Digital

0 reviews

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RingCentral Engage Voice

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RingCentral AI Conversation Expert (ACE)

0 reviews

Analyze every conversation with powerful AI, Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips.

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RingCentral Reviews

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Star Rating
2197
834
184
67
98
OB
Oliver B.
10/02/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Multi-Level Call Menu Reduced Misroutes—After We Simplified the Depth

We're a mid sized office with sales, support, billing, and accounting all sharing one main number, and our old menu was this flat list that confused even our own new employees half the time, let alone customers. Built out a proper multi level menu instead, so pressing one option for support actually branches into sub options, billing questions versus technical issues, instead of dumping everyone into one general queue regardless of what they actually needed. Misrouted calls dropped noticeably once people could actually navigate to the right sub department themselves.
Leepika M.
LM
Leepika M.
Student at Indraprastha Institute of Information Technology, Delhi
10/02/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

All-in-One Contact Center Workspace with Helpful AI and Solid Integrations

What I like most about RingCX is that it brings voice, digital channels, analytics and AI into one fairly easy to manage workspace. The interface feels organized and the integrations with CRMs and other business tools make it easier to keep customer information in one place. I also find the AI features useful for real-time agent assistance, conversation insights and automating repetitive tasks. Performance has been consistent for day-to-day contact center work and the overall setup feels like good value when you’re managing multiple customer channels and teams.
Jason S.
JS
Jason S.
Operations Support Analyst at Upwork
10/01/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Clear Real-Time Queue Visibility and Smarter AI-Assisted Routing

What I notice most in day-to-day use is how much easier it is to see what’s actually happening in the queues. We handle a mix of voice and digital contacts from freelancers and clients, and before it was difficult to tell where things were backing up or getting bounced around. Now I can check the real-time load, handle times, and basic routing performance all in one place. The AI-assisted routing has also reduced some of the unnecessary transfers, which used to waste time for both agents and the people reaching out to us.

About

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HQ Location:
Belmont, CA

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@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG