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RingCentral

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3,178 reviews
  • 6 profiles
  • 32 categories
Average star rating
4.3
#1 in 8 categories
Grid® leader
Serving customers since
1999
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RingCentral Reviews

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2082
750
181
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98
Verified User in Internet
UI
Verified User in Internet
07/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Comprehensive Omnichannel Engagement That Boosts Agent Productivity

It offers a comprehensive omnichannel customer engagement platform that brings voice, chat, email, SMS, and social messaging together in a single interface. Features like intelligent call routing, AI-powered agent assistance, real-time analytics, and seamless CRM integrations help boost agent productivity while delivering a consistent customer experience across every channel.
Verified User in Internet
UI
Verified User in Internet
07/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Modern Cloud Contact Centre with AI Routing and Seamless CRM Integration

It provides a modern, cloud-based contact centre platform that’s straightforward to deploy and manage. Its omni channel support, AI-powered routing, real-time analytics, and smooth integration with CRM systems enable agents to respond faster and deliver more personalised customer service, while also boosting overall team productivity.
Aashu  J.
AJ
Aashu J.
Btech Cse 1st year | School Prefect | Student Journalist | Team Lead - Science Exhibition Delegation | Founder Of The Himalayan Quill | Delegate at Young Entrepreneurs' Conference | Delegate in Uttaranchal Univ hackathon
07/28/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Helpful for Handling Calls Without Missing Important Details

I started using RingCentral AI Receptionist (AIR) to handle basic incoming calls and make sure common questions are answered when I am not available. I mostly use the AI call answering feature because it can respond to callers and collect the reason for their call. The call routing feature is also useful because it helps send requests to the right person instead of making callers repeat everything. I also like the way it can handle appointment-related conversations and provide information from the details I set up. The call summaries are helpful because I can quickly understand what happened during a conversation without listening to the full recording every time. Over time, I noticed that fewer calls were missed, especially during busy hours. It feels like having an extra support layer for handling simple conversations.

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HQ Location:
Belmont, CA

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@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG